1. Pamela Essex
708-527-6115
pamelatownsend30@yahoo.com
Objective
A highly motivated and results-oriented professional with experience in performing a variety of duties along with staff
support duties which require a range of knowledge of organizational skills. Also maintaining a high level of confidentiality
when working with clients and/or patients in a highly organized medical setting, with experience with a racially and
ethnically diverse organization.
Education
The Chubb Institute 2005-2006
Earned Associates degree in Medical Administration with a Certificate in medical terminology, anatomy, and physiology,
medical records clerk medical law and ethics, office administrator productivity, CPT-4, ICD-9 coding, pharmacology, and
HIPAA Release of Information.
Computer Skills
Clinicare AllScripts, Centricity Flowcast, Enterprise Touchworks, Touchworks Scan, and Microsoft Word.
Experience
Advocate Medical Group November 2011 to Present
Release of Information Specialist
• Release information to persons or agencies according to regulations
• Review for completeness, accuracy, and compliance with regulations.
• Train medical record staff
• Process and prepare business or government forms in a timely manner.
• Answer phone calls, check all voice mails, and fax when needed.
• Post all payment and send payments to the bank, and follow up on all invoices paid and unpaid.
RSA Medical September 2009 to November 2011
Administration Assistant
• Resolve questions and concerns that the underwriting has.
• Organize and report any system and technical issues.
• Talk directly to the client and resolve any issues they may have as well
• Analyze a work flow and determine efficient methods to finish work overload.
• Assist with high priority cases and follow up with them until completed.
• Audit and correct errors that are made.
SXC Health Solution January 2009 to September 2009
Customer Services Rep Help Desk
• Assist pharmacies and clients in resolving problems and the ability to communicate solutions are essential.
• Fulfill any client requests that are faxed directly to the help desk.
• Maintain records of member’s prior authorization.
• Call tracking note regarding pharmacy calls received.
• File and maintain paper records in an organized manner.
• Perform daily function, projects and responsibilities assigned.
Walgreen's Home Care May 2007 to December 2008
Insurance Confirmation Clerk
• Confirm patient’s insurance details and assure they have coverage for medical equipment.
• Performed all reclaiming and per-authorizations for all equipment.
• Collected deductibles from patients and processed and documentation.
• Maintained copy records of all EOB's
• File documentation once processed by appropriate department or associate
• Looked up all codes for equipment
• Restock and order all supplies for the office.
References available upon request