1. Pamela D. Cowart
Work Experience Bank of America Mortgage Company
9000 Southside Blvd., #700
Jacksonville, Florida 32256
2013 – August, 2016
Document Custodial Manager (ReconTrust)/Assistant Vice President
• Managed a team of 10 permanent/ 6 contractor associates
• Responsible for timely delivery of requested original mortgage notes to
various departments within the bank
• Responsible for review of original FNMA.FHMLC/GNMA mortgage notes.
• Responsible for daily/weekly production reporting and monitoring
• Responsible for quarterly and yearly performance reviews of associates
2009 – 2013
Imaging & File retention Manager/ Assistant Vice President
• Managed a team of 4 permanent/ 4 contractor associates
• Responsible for timely delivery of requested mortgage origination files
and documents to various departments within the bank
• Conducted interviews for newly hired associates as well as exit interviews
for associates leaving the department/company
2001 – 2009
Document Custodial Manager/Assistant Vice President
• Managed a team of 14 permanent/ 6 contractor associates - maintained
personnel records, conducted quarterly and annual performance reviews
of associates, annual salary review of associates
• Conducted Interviews for newly hired associates as well as exit
interviews for associates leaving the department/company
• Responsible for timely delivery of Original Mortgage Notes to Private
Investors
• Responsible for maintaining/segregating of FNMA/FHMLC/GNMA pools
of mortgage notes
• Responsible for maintaining and tracking mortgage notes for sale on the
Cell no. 904.859.4441
E-mail p9cow@bellsouth.net or
Pcowart1@yahoo.com

2. secondary market
• Managed a document vault containing over 1.2 million original mortgage
notes
• Coordinated the move of approximately 450,000 original mortgage notes
from Brea, California to Jacksonville, Florida
1998 - 2001
Quality Resource Representative
 Perform random audits on a specified percentage of work completed in each
functional area of the National Post Closing Department.
 Maintained Reporting of QC results back to associates and Management
 Provide support (coaching/troubleshooting) to associates in their respective
functions.
 Developed and maintained written policies and procedures manuals for the
department.
 Developed and maintained Contingency Plan for National Post Closing
 Train and assist new associates on computer applications.
 Ordering of departmental supplies
1994-1998
Auditor II
 Review mortgage documents on closed residential real estate loans from 50
states to ensure compliance with servicing set-up requirements and
investor/agency guidelines.
 Legal review of collateral documents to ensure lender/investor has a secure
lien position.
 Provided assistance with training of new associates on their daily job
functions.
 Set up new loans for servicing.
 Updated tracking system to reflect movement of documents and files.
1992-1994
Mailroom Support Rep
 Receive, sort and distribute incoming interoffice, US mail.
 Inventory of supplies ordered and received.
 Inventory and maintenance of office equipment.
Additional
Experience
References
Computer experience: Windows , Microsoft Word, Excel, Access, faxing, data
entry, EMBTrust system, Green Belt certified
Available upon request.