1. Eugenia Galvez
949-689-2118 Galvez_eugenia@yahoo.com
Objective Seeking advancement within the company which will allow me to use my
expanded knowledge and skill set to grow my career and strengthen the
company.
Experience
August 2010 to December 2015
Wells Fargo Bank, Santa Ana, CA
Loan Servicing Specialist III
 Retrieved & prepared legal documents to be shipped to various
attorney offices to complete foreclosure process
 Prepped document files for quality control and shipping processes
 Familiar with LPS, CPI, SHAREPOINT, LIV, and Excel Spreadsheets
for company reports and teamwork to complete the work flow process
 Maintain Production according to standards
 Excellent customer service skills
January 2010 to August -2010 / June 2009 to September 2009
Aerotek/Wells Fargo Bank, Santa Ana, CA
 Received/Assigned files from boarding
 Made welcome calls to Borrowers/Loan Consultants
 Receive/review conditions and forward them to SLC
 Notifying originator and applicant of credit decision
 Order Appraisals/Open Escrow and Title when needed
 Review pay stubs and W-2 for accuracy
 Maintain Production according to standards
 Excellent customer service skills
September- 2008 to April -2009
Fidelity National Title (Aerotek), Santa Ana, CA
 Route all incoming calls and utilize multi-line switchboard
 Scanned documents into company database
 Filed receipts, reports, and logs
 Emailed internal updates to Title Representatives
 Communicated and supported subordination department with various
projects

2. Resume of Eugenia Galvez - Continued
April 2005 to July 2007
Aerotek/Washington Mutual Bank Costa Mesa, CA
Team Support Specialist
 Provided excellent customer service
 Filed various documents and maintained records
 Provided clerical support, inclusive of operating office equipment, and
maintaining office supplies
 Ordered Appraisals/Open Escrow and Title when needed
 Answered department telephone & covered the front desk as needed
 Notified originator and applicant of credit decision(s)
 Interacted/Assisted Loan Processing Center Employees
 Received/reviewed conditions and forwarded them to SLC
February 2005 to April 2005
Ditech.com, (Aerotek) Costa Mesa, CA
Loan Specialist
 Answered status calls
 Received/Assigned files from Agents to Processors
 Made Welcome calls to Borrowers/Loan Consultants
 Received/reviewed conditions from Borrowers/Loan Consultants
 Reviewed credit decision(s)/communicated with Loan Consultant
regarding status of loan
 Transitioned loan to closing department
 Filed and maintain records
March 2003 to October 2004
Washington Mutual Fullerton, CA
Mortgage Loan Admin
 Received/Assigned files from boarding
 Made welcome calls to Borrowers/Loan Consultants
 Received/reviewed conditions and forwarded them to SLC
 Notified originator and applicant of credit decision(s)
 Ordered Appraisals/Open Escrow and Title when needed
 Reviewed pay stubs and W-2 for accuracy
 Maintained Production according to standards
 Excellent customer service skills
Education  High School Diploma
 Certified Bank Teller
 Notary Public
 Certified Loan Signing Agent