1. LAUREN M. PARKER
16705 Governor Bridge Road Apt. 306 ♦ Bowie, MD 20716 ♦
lauren.parker01@yahoo.com ♦ (410) 903-5014
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Top performing property manager with 15 years of customer service experience and over 10
years of property management experience.
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SUMMARY OF QUALIFICATIONS
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Ten years of customer service experience including sales and property management
The ability to cultivate relationships with residents and staff members
Superior communication and organizational skills
Exceptional problem solving, conflict resolution and project management skills
Ability to lead a team efficiently and effectively
Computer proficient and knowledge of Microsoft office programs
Exhibit strong written and verbal communication skills
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PROFESSIONAL EXPERIENCE
RESIDENT PROPERTY MANAGER, A&G MANAGEMENT CO., INC
3/2006-present
Efficiently manage and maintain various communities within A&G Management
under minimal supervision
Hiring of leasing office staff; oversee a staff of multiple employees including leasing
professionals and maintenance staff
Manage the performance of personnel and ensure achievement of goals
Properly train leasing office staff including leasing agents, assistant managers and
weekend leasing consultants
Conduct property inspections to determine general and capital improvements
Conduct move-in inspections to ensure that a high quality home is produced
Conduct move-out inspections and process statement of deposit accounts
Perform evictions
Responsible for collecting, monitoring and processing rent payments
Maintain a high occupancy percentage and increase resident retention
Planning and execution of resident1 functions
Properly handle resident complaints and concerns with compassion and urgency
2. Screen, review and approve all applications for lease
Maintain a “redec” board of current and future availability for optimum organization
Assist the Regional Property Manager in preparing budgets
Complete legal process for both non-payment and non-compliance
Prepare collection files and appear in court on collection cases
Execution of Section 8 applications and contracts
Prepare a quarterly newsletter
Assist COO of A&G Management in developing a lead management software
ASSISTANT PROPERTY MANAGER, A&G MANAGEMENT CO., INC 2004-3/2006
Conduct all duties of the manager in his or her absence
Assume all leasing responsibilities when necessary
Communicate with Service Manager to ensure the completion of service requests
Assisting other properties when needed
Process failure to pay rent/warrant of restitution court filings & appear in rent court
Prepare weekly bank deposits
Conduct lease signings
Process move-in/move-outs using property management software
Communicate with contractors to schedule services
LEASING COORDINATOR A&G MANAGEMENT CO., INC Glen Burnie, MD
4/30/2004-12/2004
Answer a multi-line phone system and setting appointments for prospective residents
Properly present model and vacant units
Process applications, run credit reports and comprehension of credit reports
Complete weekly market surveys
Maintain a high closing ratio
Complete outreach marketing to local area business
Completion of training for reclassification
COUNTER MANAGER, FASHION FAIR COSMETICS MACY’S EAST Glen Burnie, MD
2002-4/29/2004
Obtained knowledge of all product features and benefits
Communicate with buyers for purchase of additional products
Meet a daily sales goal
Plan and execute customer events
Hire make-up artists for events
Maintain an accurate ledger of all sales
Sustain a basic knowledge of all cosmetics and fragrances in the department
3. EDUCATION
Chesapeake Senior High School-Graduated 5/2001
CERTIFICATES RECEIVED
A&G Management Co., INC Manager of the year 2007
A&G Management Co., INC Manager of the year 2013
