Team lead in IBM India

1. Nirav S. Modi E-mail ID:
niravmodi9220@gmail.com DOB: 2nd
December 1986 Contact No.:
971565654557/919220652734
Summary
7 years of rich experience working in multiple outsourcing domains.
Wish to obtain a challenging and growth oriented position in a growth-oriented organization.
Key Achievements
 Appreciated by clients & senior managers for having a good eye for details and processing payments
accurately (Citibank – NA Reimbursements).
 Appreciated by senior managers as ‘Star of the Month’ for maintaining 100% quality for 3 months
consecutively (Citibank – NA Reimbursements).
 Entrusted with the responsibility of training new members [maker/authorizer] in my team (Citibank –
NA Reimbursements & Algeria Trade).
 Played a vital role in helping my team to switch from TRIMS to Titan and ensured seamless functioning
post migration (Citibank – NA Reimbursements).
 Continuously awarded with Spot Awards as a member of one of the top performing teams.
 Have successfully cleared CDCS in 2015.
 Maintaining good relationship with clients and understand the customers requirements and urgency of
transaction and to complete the same without affecting Turn around time.
Job Profiles Handled
Company IBM India
Designation Team Lead
Period of Work August 19th
2014 – Till date
Profile Details
• Currently working as team Lead in IBM India for GCC department
• Handling products related to Imports and Exports.
• Handling Imports and Exports products for GCC countries i.e. Dubai, Abu Dhabi,
Kuwait, Bahrain and Qatar
• I Have successfully cleared CDCS exam and have knowledge of processing LC
issuance, Amendments, Advising, Confirmation, Import and Export under LC
Payments, Collection payments keeping guidelines of UCP,URR, URC, ISBP and
ISP.
Document checking of import under LC bills.
• Tracking of urgent transaction and follow up with the same.
• Preparing reports and circulate the same in the team to understand the timely
process of transactions and to understand if critical transactions are picked up on
timely basis.
• Preparing of monthly target report of the team and error report to identify the
weak area in which team is lacking and to provide the same to higher management
with improvement plan.
• To resolve the doubts of processing agents and make the work done accurately.

2. Nirav S. Modi E-mail ID:
niravmodi9220@gmail.com DOB: 2nd
December 1986 Contact No.:
971565654557/919220652734
• Being a part of team of six sigma project.
Company Tata Consultancy Services
Designation Senior Process Associate
Period of Work November 2, 2009 – August 14, 2014
Profile Details
• Was Working as a Process Associate in the International Trade Department for
Citibank NA.
• Initially worked in NA Reimbursements which included handling cases related to
reimbursements, keeping in mind the AML regulations and OFAC screening
requirements.
• Also, done the basic checks to make sure that the cases are compliant with the US
Sanctions, Anti-Boycott and Export Control rules and regulations.
• Handled mails received from the clients
• Processed high value transactions with utmost accuracy.
• Also done hold funds in order to process payments.
• Provided trainings to new team-mates (maker & authorizer) to share the process
knowledge as well as system knowledge.
• Helped team to switch to another system by providing system knowledge with the
help of the concerned tech support team.
• Also worked for Algeria Trade for Citibank NA.
• Processed import/export payment, acceptance, trade loan, liquidation charges,
blockage and reversal of blockage.
• Making & checking of deal bookings and tracker updation.
• Handled mails received from branch and raising any query to branch.
• Tracking of funds received in nostro account, customer service, session memos for
same currency and cross currency payment.
• Apart from BAU, guided/helped new team members for processing part of any of
the above things mentioned.
• Completed all the mandatory trainings like fraud awareness, customer satisfaction
and many more.

3. Nirav S. Modi E-mail ID:
niravmodi9220@gmail.com DOB: 2nd
December 1986 Contact No.:
971565654557/919220652734
Company Epicenter Technologies Pvt. Ltd.
Designation Customer Relationship Associate
Period of Work September 29, 2008 to October 16, 2009
Profile Details
• Worked as CRA in the Credit Card Merchant Disputes Process for Washington
Mutual Bank which acquired by JP Morgan Chase.
• Initiated the dispute process by creating dispute cases by reviewing scanned
customer letters, emails or any documents received from card member.
• Requesting additional cases to be setup if required, requesting more info from the
card member if info provided is insufficient & ordering copy of sales draft from
merchant to verify card member participation.
• Taking decision to close the dispute cases due to no response to more info
requested, no dispute rights since charge is valid as per sales draft received,
merchant credit already received or processing First Charge Back as per
Visa/MasterCard guidelines.
• Coding cases out of dispute if the resolution is already provided on the account,
charge is too old to process charge back or if they are unqualified billing errors.
• Sending letters to card member informing them about credit received from
merchant and reversing finance charges on the account as per procedure.
• Also worked in Skip Trace for American Express.
• Locate card member’s updated address & telephone number’s by using Experian
or other available tools.
• Update the address & telephone number’s on the account once identified.
Academic Qualifications
Bachelors in Banking and finance, Mumbai University, India – 2008
Additional Certifications & Computer Skills
 Successfully completed the Level 1and level 2 training on Basics of Trade Finance from Academy of
Trade Finance (TCSe-serve).
 Successfully cleared CDCS
 MS-Office (Microsoft Word, Ms Excel)
 Internet
I hereby declare that all the information provided by me in this application is factual and correct to the best of
my knowledge and belief.