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Chabuka CV2015

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Chabuka CV2015

  1. 1. CHABAZ. I CHABUKA +447946509032 Croydon, Greater London, Surrey, CR0 PERSONAL PROFILE A registered mental health nurse with a diploma in marketing and a certified PRINCE2 Practitioner. Extensive mental health working experience with individuals with severe and enduring conditions in a hospital and also community setting. Extensive commercial experience in the insurance sector and as a salesman. A goal focussed and meticulous individual excellent at juggling multiple tasks and working under pressure, and will also bring in new ideas to improve the service. SKILLS AND ACHIEVEMENTS Mental Health and General Conditions In depth working knowledge of severe and enduring conditions like Schizophrenia and Bipolar Affective Disorder, also Depressive Illness and Anxiety Disorders. Working knowledge and understanding of general health conditions and treatment. Analysis and ProblemSolving Working experience as a case manager responsible for analysing treatment/medical reports and offering ideas to move the treatment effectively at cost effectively Organisational and Planning Handled a case load of 80-100 cases without any difficulties, planned treatment for different clients and produced effective treatment plans and whilst as a salesman I planned how to achieve the desired targets effectively. Project Management Have a working knowledge of PRINCE2 and PMP Project management methodologies Leadership Working experience as a nurse manager, deputy manager, charge nurse, and branch manager whilst working as a salesman. Communication/ Stakeholder management Have worked with various clinicians, Consultant Psychiatrists, Clinical Psychologists, Physicians, and also patient groups of all ages including those with Learning Disabilities; Solicitors, Social workers, Relatives and family members, CQC and NHS commissioners and professionals in the commercial sector. Results Orientated/Customer Service In all the roles I have worked in, I have reached and excelled at all the desired goals and outcomes. As a case manager I have never failed any SLA. Account Management Have handled accounts of premiums of at least £10 million and never had a valid complaint CAREER HISTORY AND EXPERIENCE ALPHA HOSPITALS Woking Surrey
  2. 2. Chabaz. I Chabuka+447946509032cchabaz@yahoo.co.uk Page 2 Clinical Risk Manager Interim position 07/2014-05/2015 Achievements Developed the risk management department from scratch. Carried out a full assessment and produced a report of the whole hospital within 2 weeks of joining. Identified immediate and long term risks and this enabled the hospital to meet the required statutory regulation and compliance obligations. Advised hospital management and clinicians on clinical effectiveness and transformed the operations from reactive to pro-active planning and responses. Introduced a report writing style based on statistical trend analyses to predict future risks to Outcomes. Advised hospital management on Transparency and Staff support and the implications to Outcomes.. Introduced training materials that improved staff induction and performance. Introduced a system of the Risk Manager acting as an informal means of communicating between junior staff and hospital management. Role Summary Providing advice on clinical and non-clinical risk management, supporting, teaching and providing analysis for clinicians, managers, executive directors in the implementation of risk management, assessment and systems to achieve compliance with both professional and regulatory standards in accordance with operational and strategic objectives. Main Responsibilities Identifying themes and trends from analysis of data and produce, verify and interpret analytic findings, and develop reports. Designing and performing analysis of health data and operational data to better understand quality and level of care delivered and measure the effectiveness of the organisation’s services on both clinical quality and financial returns. Drive change in culture, control and operational risk. Communicate effectively, both in writing and verbally, ensuring that information is shared and lessons are learned from adverse events. Provide channels of communication through the hospital which staff can contribute and receive information. Recommend ad hoc projects. Support line managers in the implementation of service initiatives and organisational objectives. ZURICH INSURANCE Farnborough Hampshire Rehabilitation Case Manager (Fixed Term Contract) 12/2012 to 09/2013 Achievements I handled accounts of total premiums of at least £10 million and my role involved handling pre and post claim cases and the pre claim cases had at least 98% success rate of not turning into a full claim. The role saw me verify the validity of medical information supplied in post claim cases and my advice to claim handlers saw the value of individual claims drop significantly, e.g. one claim payment dropped from at least £17k to £3k, one from a potential six figure claim payment to just under £50k. Responsibilities Assisted in the medical management of injured parties pursuing a claim through the
  3. 3. Chabaz. I Chabuka+447946509032cchabaz@yahoo.co.uk Page 3 companies Casualty and Motor lines of business in order to positively impact on the life of the claim and the underlying claims spend. Case management of workplace and road traffic accident injuries through the assessment of injuries and the co-ordination of care delivered to the injured individuals. Liaised with external service providers who provided, company funded, suitable and cost effective treatment that add value to the claims department. Evaluated effectiveness of treatment regimes merging the care needs of the individual with the financial needs of the Company and initiating return to work programmes with employers. Process management for Whiplash injuries to allow a large volume of cases to be referred for physiotherapy treatment whilst maintaining quality of care and speed of delivery. Process management for peer reviewing a large volume of medico-legal reports, ensuring the quality of service and effectiveness of impact. Acted as a point of specialist referral for non-medical employees of the Commercial part of the company. Actively encouraged knowledge transfer into the claims departments to raise claim handlers level of medical competence and confidence forming working relationships quickly and professionally and to use these relationships to positively impact upon the claims departments function. Problem solving through a logical thought process influencing opinion and generating change within all levels of the business. VISTA HEALTHCARE Winchfield Hampshire Nurse Manager 08/2011 to 12/2012 Achievements I significantly improved communication within the staff, greatly reduced the number of part time/agency workers through direct recruitment, to full time employment status, of the most competent of the agency staff. The direct recruitment of competent former agency staff improved staff morale, reduced patient on staff critical incidents and helped reduce hospital costs. At the time of joining, the hospital was not meeting statutory CQC Regulations and was barred from taking any new referrals and I contributed ideas which saw the hospital meet its statutory CQC Regulatory requirements and start taking in new admission referrals Responsibilities Provided Clinical Team Leadership at a hospital for individuals with learning disabilities, mental health issues and a forensic history, and clinical leadership and management of staff and ensuring that all staff has individual appraisals set annually with at least one review within the year. Managing staff performance within agreed policies and procedures and providing evidence of action in relation to managing staff performance, e.g. sickness/absence etc. Undertook complaint and management of investigations, as required. Ensured that all statutory requirements of regulatory and legal acts were adhered to and ensuring timely report writing and data collection, as required. Took responsibility for ensuring good quality secondary induction to staff, including aspects of preceptorship, supervision and reflective practice. A24 GROUP/SOUTHERNCROSS HEALTHCARE London Deputy Manager 08/2011 to 08/2012
  4. 4. Chabaz. I Chabuka+447946509032cchabaz@yahoo.co.uk Page 4 Assisted the home manager, who was responsible for the business side of the home, by providing clinical leadership/services management at an 89 bed nursing home for frail elderly clients and under 65 adults with both physical disabilities and mental health conditions, terminal health conditions, a Dementia unit and ordinary geriatric services. Within a short space of time I improved staff performance and punctuality. Upon joining, the home was not meeting most of statutory CQC regulations and within two (2) months of my service, the home had met all of its statutory CQC regulations. I also worked as a freelance mental health nurse in adult acute mental health units, child and adolescence mental health services, and learning disability hospital/community units. FIRSTASSIST LTD Purley, Croydon Sickness and Absence Case Manager 01/2009 to 08/2010 Sickness and absence case management for a high street bank; receiving mental health referrals from HR managers and Line managers and assessment of affected individuals to determine support required to sustain successful return to work. I often liaised with other mental health professionals, for example Community Psychiatric Nurses, Occupational Therapists, Consultant Psychiatrists and Clinical Psychologists to ensure coordination of the services to sustain successful return to work. GLENCARE GROUP London Charge/Senior Nurse 07/2006 to 12/2008 Responsible for the management of all the aspects of mental health nursing care and maintaining high standards of nursing practice by the use of clinical role modelling and leadership skills as appropriate. FREELANCE NURSING Norfolk Mental Health Nurse 06/2004 to 06/2006 Planning, implementation and evaluation of mental health care in all aspects of mental health nursing ranging from open acute units, psychiatric intensive care units, low and medium secure units, rehabilitation units, drug and alcohol centre, supervised discharged community units and community mental health teams. AXA-PPP HEALTHCARE Tunbridge Wells Nurse Case Manager 06/2003 to 06/2004 Private medical insurance; preauthorisation of private mental health treatment inline with members' insurance plan. Within three (3) months of joining, I had already come up with ideas to improve the service and reduce costs such that I was awarded a perfomance before one (1) years service.
  5. 5. Chabaz. I Chabuka+447946509032cchabaz@yahoo.co.uk Page 5 WEST LONDON MENTAL HEALTH NHS TRUST Primary Nurse 06/2001 to 05/2003 Nurse (Intensive Care Unit): Assessment, planning, implementation and evaluation of mental health care for individuals in the most disturbed acute phase of their illness and risk assessed to be unmanageable on other acute wards. MUSICAL DISTRIBUTORS Zimbabwe Salesman/Area Manager 08/1991 to 08/1997 I worked as a salesman in the retail sector and in just a years service, I was given my own area to manage the day to day running of the shops. EDUCATIONAND TRAINING Newham Skills centre, Stratford, London PRINCE2 PRACTITIONER - PROJECT MANAGER 05/2014 Online Training and Exam PMP - Certificate of Mastery- Project Framework and Initiation 12/2012 Southbank University, London Diploma In Higher Education - Mental Health Nursing 01/2001 Speciss College , Zimbabwe LCCI Diploma In Marketing 1995 Self directed GMAT Business School Entry Test Analytical Writing Assessment, Integrated Reasoning, Problem Solving, Data Sufficiency, Reading Comprehension, Critical Reasoning, Sentence Correction AdditionalInformation Excellent computer skills, including Microsoft Word, Excel, and PowerPoint Full Driving Licence I have a variety of interests that keep me active. I enjoy health and fitness. I keep up to date with world business affairs, current affairs and articles in my specialist field and field of work. I enjoy puzzles and mind games and learning new skills. I enjoy music and the arts and playing the guitar.
  6. 6. Chabaz. I Chabuka+447946509032cchabaz@yahoo.co.uk Page 6

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