Market Analysis What is/will be the services demandTotal world market is $ 65 billion Bangladesh can capture now Tk.650000000Projection of 4 years market in Bangladesh : 660000000+1st year(2009) 690000000+ Tk. Million2nd year(2010) 695000000+3rd year(2011) 705000000+4th year(2012) Year
Company’s skill & Uniqueness 1.Employees will be trained by our own training center 2. Skill labor force 3. Best technology will be used 4. Medical facilities for employee
Strength• Price of the service is low• Skill engineers are always on feet• 100% security of data• Quality service• Dynamic strategy.
Problems & obstacle1. Costly IPLC Connection2. Load shading3. No Financial Support (bank support)4. Less amount of skill employee5. Unskilled management6. Bangladesh is not a brand name7. Unskilled marketing8. Complicated government administration9. Political crisis10. Small amount of information supplied by government.
Segmented Targeted market: Pacific Call Center mainly target US, UK & Australian big companies to provide them customer care support.We mainly target Telecommunication sector, Medical Center, Law firm &Large manufacturing firms.
Customers Customers are coming from USA, UK, Australia. Those are service based and manufacturing company. Microsoft CorporationVoda phone USA UK Bangladesh Australia Sydney Medical Center
Competitors:Mainly there is no competitors in Bangladesh. Bangladesh Philippine VietnamIndia But as country India, Philippine, Vietna m etc. are our competitors.
Competitors strength 1. Experience 2. Well infrastructure 3. Skill labor force 4. Permanent buyer 5. New technology
Competitors weakness 1.High salary 2.High Office rent3.High electricity bill
3. Marketing Strategy Management of Pacific Call Center believe that providing quality service is the first work to reach their target. Marketing department always communicate with the company management & with the customer to know their comments.
Advertising->>> We are giving our advertisement throughinternet, magazines & business newspaper.
Specific Sales StrategyPacific Call Center will set some agentto US, UK, Australia to make new buyers. During the first twelve months, both the chief executive officer and vice president of marketing will play key roles in establishing contact with target customers.We will provide some discount to thecompany who will want toJoin with us within six months.
In which Stage the Company is IdeaGeneration Idea Screening Concept Development and testing Marketing strategy development Business analysis service Development Test Marketing Commercialization
4. Services-1. Order taking Services 2. Answering Services: 3. Information Supply 4. Appointment Settings 5. Mail receiving services 6. Market Survey:: • Customer Satisfaction • Market Research • Employee • Question Pro Research.
7. Data entry services8. Content development services9. Document Scanning & Sorting10. Web search services
Future services1. Database creation2. Collection Services:• Data collection debtors• Debt Recovery services3.B2B Telemarketing services4. Data capture services5. B2C Telemarketing services6. Web site promotion services
International Private Leased Circuit Automatic Call Distributor Interactive Voice ResponseComputer Telephone Integration Customer Service Officer
Capacity & future planPacific call center will start it’s operation with 50 sits within 2009. We will increase our sit capacity up to 175 within 2012 set by step. 175 125 75 50 2009 2010 2011 2012
In which position we want to reach>>>Still we are notstarting our operationbut we are working tocapture leadingposition.
Registration To get license we had to do these works: 1. Filling registration form & submit Tk. 5000 2. Submit diagram 3. Tax Identification Number summation which is collected from National Revenue Board (NRB) 4. Trade license
ACT>>>We get our license as per AmendmentNo. 1 of 2007 of the BTRC licensingprocedure regulations, 2004 .
OwnershipMd. Muzahidul Md. Safat S.M.M.A. Md. Saidul Fozlul Munim islam Salahin Muhit Islam Chowdhury Capital Ratio 1 : 1 : 1 : 1 : 1
Organization chart HR & AdminHealth Care Operation Pacific Call Center Accounting & Marketing Finance
HR & Admin Department HR & Admin Manager Training Manager General Service Manager
Operation Department Operation Director Senior Engineer Junior Engineer Super visor Call Operator
Marketing Department Marketing Director Marketing Manager Marketing Agent
Accounting & Finance Department Finance & Control Director Legal & Vat manager Manager - Financial Accounting
HR Recruitment strategyWe are mainly recruiting University students to our call center operator They should complete at least 2 years of their studyEmployees have to be assigned at lest for 3 years