1. ARINDAM KOPIL
E-Mail: arindamkopil@rediffmail.com,arindam.borpujari@gmail.com || Contact No.:, +91-97066-51341(M),8336838642
Profile : Male, 30, Single
Nationality : Indian
Languages : English, Hindi, Assamese, Bengali
Permanent Address : H.C.B Road, New Amulapatty Sivasagar -785640
Correspondence Address : C/o Kavita Baruah T.RPhukan Path Jorhat 785001
Nationality : Indian
Current Location : Jorhat Assam, India
Driving License : Holder of valid licence No : 36403/NTV/SVR/04
Passport Details : No: K1153855, Valid Till: 05/12/2022
:
Current Position : Manager (Customer Service and Operation) – IndusInd Bank Ltd
Company : INDUSIND BANK LTD
Preferred Location : Shillong
Salary Expectation : Not Specified / Negotiable
PERSONAL SUMMARY
Outstanding banking management professional with extensive experience developing high net worth client relationships
and referral networks. Deliver exceptional results through branch business development, client management, and
strategic planning. Expertise in cultivating and maintaining key relationships. Leverage core strengths and connections
to develop new business, establish lasting banking relationships, and secure strategic alliances.
CAREER SKETCH
Since Jul’08 to 8th
May 2015 HDFC BANK LIMITED Deputy Manager- CPU Kolkata
Presently INDUSIND BANK LIMITED Manager- Retail Branch Banking
Banking Competency
 Profit & Loss Management  Corporate Accounting
 Strategic Planning  Presentation and Sales Skills
 Knowledge of Fund Management  Loan Consultation
 Risk Management and Evaluation  Debt Management
 Comprehensive understanding of industry and regulatory laws and regulations
 Cash Handling
Relationship Management Attending to customers/ vendors concerns & complaints and providing support
for effectively resolving them. Mapping client’s requirements and providing them
expert advisory services pertaining to selection of right financial products.
Team Management Heading a team of 10 Bank Staff. Training, leading & monitoring the
performance of team members to ensure efficiency in process operations and
meeting of individual & group targets.
HIGHLIGHTS
• Transactions :- Monitor and track daily responsibilities, oversee processing of transactions, manage
ATMs/Cash/lockers, authorize and verify branch instructions, monitor adherence to processes, resolve
escalated issues In Order To ensure timely and effective transaction execution
• Operations and Systems Management Track market and regulatory changes, monitor and upgrade
existing system, implement change, ensure systems back-up , align system with environment changes In

2. Order To ensure continuity & adequacy of operations
• Customer Service Set service standards, ensure redressal of customer grievances, monitor customer
services by team, address escalated issues In Order To ensure smooth relationship with clients
• People Management Coach, counsel, guide and motivate team members, set targets, monitor
performance, define work processes and systems In Order To create a performing team and conducive
work environment
• Branch Administration Ensure proper upkeep of branch premises, Housekeeping, Leave Records, Vendor
Management etc. Support Branch Head in sales promotions activities, display of branch merchandise,
monitor administration budgets In Order To resource all branch activities within targeted financial costs
• Generating Customer Leads: Identify customers, calling & fixing of meetings, prepare & make
presentations, collect client requirements & other related information e.g. Other banks with which they
have business, identify possible products for client, pass the lead to the concerned person & follow up for
closing the deal In order to Ensure the Branch Targets & strategies are met.
Acted as Northeast Document Verification Unit (DVU) Head and Coordinator, handling almost 35 branch’s DVU
operations.
o Played a key role in verifying and scrutinizing of retail account opening forms of eastern region:
Savings Regular, Savings Instant, Salary Regular, Current, Salary Instant, Kid’s Advantage, Fixed
Deposit forms
o Verification of no. of forms mentioned in CC sheet with those of hard copies received and co-
ordinating with the respective branches if any discrepancy arises.
o Technical verification of high amount Cheques of Big clients.
o Authorisation of vouchers pertaining to big corporate.
o Maintaining proper records of Transactions passed.
o Verification of no. of forms mentioned in CC sheet with those of hard copies received and co-
ordinating with the respective branches if any discrepancy arises.
 Effectively maintaining a MIS for these nomination forms returned. Returning of nomination forms (if discrepancies
found) to their respective branches and mailing for the same.
 Enabling the team to release the checked forms within the turn around time.
 Drove initiatives towards end to end form tracking, intimating those branches by a mail who have not sent any forms
to RDVU for 2 consecutive days.
 Book Receivable or payables under intimation to the supervisor
 Identify and return eligible cheques to the presenting bank
 Raise referrals for cheques as applicable including for CBS cheques and follow up.
 To ensure timely processing of all cheques within the cutoff time and return the same within the permissible time.
 Daily reconciliation of Nostro accounts
 Record balance of all relevant suspense accounts as per the process
 Fortnightly reporting of suspense/monthly Nostro accounts after due verification and with relevant details
 Safe-custody of Nostro account cheques and judicious use of the same
 Authorizations of all CMS instruments/transactions
 Verification and authorisation of all cheques received for collection without exceptions
 To ensure dispatch of the schedules to the right locations in time
 To ensure timely presentation of cheques received under schedules for collection after due verification and related
activities
 Issuance of instruments like DD/MCs, etc. as per prescribed process
 Arrangement of fund in nostro account in case of adverse or surplus of funds
 Verify and Authorise the transfer cheques as per the process without exception
 Tallying of LAGJ details, verification and authorisation of entries
 Processing of loan against gold jewelry applications
 Disbursement of fresh loan
 Renew and closure of Gold loan
 Essayed a stellar role in acquiring new accounts to meet the sales target with HNI customers.
 Carried out operations to ensure
 Steered the upgradation to intimate branches on client base, and documents not received at our end trough mail.
 Contributed to the branch’s status by fulfilling CASA accounts for the Branch
 Distinction of successfully bagging prestigious corporate accounts like TATA, BHARTI and many others.

3.  Have vast knowledge of Banking Ombudsman Law
 Processing of Debit,Credit Cards and other Customer Instructions as per Banking Circular.
 Awards: Acclaimed the title of “ KYC HEAD” for the entire North East
 Effectively maintaining a MIS for these nomination forms returned. Returning of nomination forms (if discrepancies
found) to their respective branches and mailing for the same.
 Enabling the team to release the checked forms within the turn around time.
 Carried out operations to ensure
o Error-free job and at the same time ensuring TAT delay in account opening.
o Validation of queries raised by team members while form checking and putting such forms to the hold
department after scrutinizing the same.
 Steered up-gradation to intimate branches on client base, and documents not received at our end trough mail.
 Drove initiatives towards end to end form tracking, intimating those branches by a mail who have not sent any forms
to RDVU for 2 consecutive days.
 Essayed a stellar role in acquiring new accounts to meet the sales target with HNI customers.
 Contributed to the branch’s status by fulfilling CASA accounts for the Branch
 Distinction of successfully bagging prestigious corporate accounts like TATA, BHARTI and many others.
 Carried out operations for Retail Assets operations and being an active member in Disbursing Two Wheeler
and Car Loan.
 Awards: Acclaimed the title of “ KYC HEAD” for the entire North East
EDUCATION
 Pursuing Master in Business Law from National Law School India University, Bangalore.
 2013 Diploma in Investment Banking Online from dezyre.com
 2006 B.Com from Gauhati University
CERTIFICATION COURSES
 2007 Associate Financial Planner in Investment Planning and Retirement Planning
 2007 IRDA Certification
 2006 Tally 7.2 Package from ICA Gauhati.
 2001 Diploma in Computer Application from NEIIT.
IT SKILLS
 Operating System : Windows 98, 2000, XP, VISTA, 7
 Software : MS OFFICE & Other application Software, Tally