1. Lewis Stewart
1960 Spectrum Circle Unit 625, Marietta GA 30067
601-983-7083
Lewis121475@gmail.com
Executive Summary
Oversix yearsof adept CustomerService experience withanextensive backgroundinnegotiations, funding,payment
processing,andqualitycontrol management.In-depthknowledge andunderstandingof accountmanagement,
enterprise systemsmanagement,anddemonstratedaprovenabilityinprojectimplementationandresource
managementinthe followingareas:
 AccountManagement
 Business Acumen
 Data Analysis
 Audit
 Research
 ProjectManagement
 Accounting
 Interpersonal skills
Experience Highlights
Mercedes-BenzUSA Dunwoody, GA
PRE OWNEDOPERATION LIAISON 2015-Present
 Pointof contact for dealershipissueswithloading of contracts,reportingof soldvehicles,andincentivepayouts.
 Monitordealershipsscore cardto ensure theyare meetinggoalssetbyMBUSA.
 Assistareamanagersand fieldrepswithescalateddealershipissues.
 Designanddistribute weeklyinformational newsletter.
Hyundai Capital America Atlanta, GA
PAYMENT PROCESSING ANALYST 2012- 2015
 ExceedingQuality Assessments through applyingpayments forFlatCancel, Rebooks DCK,RDCK,DealerReserves,
1st
2nd and3rd
Payments,andPropertyTax for lease vehiclesfor fundingandrebooks.
 Researchpaymentdiscrepancies,process paymentadjustments,andprocesscustomer/dealerrequests.
 Auditfundingfail sheetstoensure true fails,correctionof incorrectdata,or fax dealerforcorrectionof incorrect
information.
 Complete Back Office Service request byresearchingandfulfillingcustomer/dealerrequest.
 Advisoron Back Office E-Signverification projectteamforHCA.
 Oversee BackOffice paymentextensions andservice request bydistributingworkflow toensure the creation
and processingof documentstomeetcompanyandlegal compliance.
 Addressinternal andexternal consumer escalated concernsand researchtoresolve the issuetoprovide
complaintresolution.
 Processautomobile lease buyouts.
UnitedHealthGroup Richardson, TX
CLINICAL ADMINISTRATIVE COORDINATOR 2011-2012
 Processcomplex requestforcustomcare coordinationcasesforconsiderationof benefitsforphysicianspecialty
referrals.
 Verifyingappropriate codingformedical insuranceclaims.
 Setup triagescasesfor Clinical CoverageReview.
 Ensure time managementof nursesandmedical directors.

2. Lewis Stewart
1960 Spectrum Circle Unit 625, Marietta GA 30067
601-983-7083
Lewis121475@gmail.com
Cuna Mutual/ State National Companies Dallas, TX
CLIENT SERVICE REPRESENTATIVE 2008- 2010
 Effectivelyworkedwiththe ProgramManagerto ensure a seamless mergerwithdevelopmentactivities.
 Managed client’sexpectations;maintainrelationshipswithclientswithinhighperformingportfoliostouphold
centricvalues.
 Paid,corrected,andevaluated warranty claimsforCreditUnions,Dealerships,andMembers withourGap
products.
 FacilitatedwithManheimthe sale of vehiclesandthe setupfieldservice personnel anddealer appointmentsfor
inspectionof damage vehicles forappraisers.
 Coordinatedthe titling
Bax Global Logistics(now DB Schenker) Irving, TX
LOGISTICS ACCOUNTCOORDINATOR 2006 - 2007
 Inside sales,outside events,andoutboundmarketingefforts.
 Lead events, meetingsand presentations withsalemanagersforclients.
 Managed corporate accountsand ensuredproperhandling frominceptiontomaturity.
 Coordinate salesmanagerappointmentsandcalendar.
Education JacksonState University;MajorGraphic Design Jackson,MS
Software Skills  CRM/ Siebel Automotive
 DayBreak
 LeasePak
 Access
 Excel
 Outlook
 MS Office
 CMI
References Available uponrequest