1. MERI MAES
2422 Highway 2 W.#1,Kalispell,MT59901| (406) 300-2268 | merimaes@yahoo.com
SUMMARY
Solutions-focused professional with 20years’experiencein mortgagelending.
Exceptional analytical,organizational and trouble-shootingabilities.Proven ability to
performwell under pressurewhilemaintaininga positiveattitude.Consistently
rewarded by my employers and theirclients for performanceaboveand beyondthecall
of duty.
SKILLS
D
Mortgage Lending
Finance
Conventional Loans
FHA/VA Loans
Credit Analyzing
Consumer Loans
Bookkeeping
Analytics
Proofreading
10 Key
Microsoft Office Suite: Word, Excel
Access
Contour
Windows 7
Internet
Customer Service
General Ledger
Sales
Business writing
Call Centers
EXPERIENCE
05/2015-
07/2015
TemporaryCustomer Service Representative,SpherionStaffingServices
Filled contractposition with Aon,National Flood Servicesclaimsdepartmentcall center.
10/2013-
12/2013
Seasonal Food Avenue Associate,Target,Citrus Heights,CA
Customer service,cashier,hotand cold food preparation.
02/2012-
05/2012
Customer Care Representative,Teletech,Kalispell,MT
Answer the initial customer contactviathe Automated Call Distribution Systemin regard
to Bank of America depositaccounts.
Interactwith customersto identify and solvetheneeds of callers,includingidentity
verification,processfundstransfers,accountinquiries,stop payments,etc.,usingin-
housesoftware,web sites anddatabases.
11/2010-
12/2012
Home Health Care Worker,Kalispell,MT
Took careof terminally illhusband athomeuntil his death.

2. MERI MAES Page2
06/2010-
11/2010
DeliClerk,Walmart,Kalispell,MT
Preparehotand cold food to fill display casesaccordingto departmental plan.
Verify all food keptatcorrecttemperaturefor customer safety.
Fast-paced,highly team-oriented,customer servicebased environment.
04/2004-
07/2007
Product Demonstrator,GourmetDemonstration Services,Fresno,CA
Prepareand distributeproductsamplesatvariousretail storesintheSacramento area.
Createtabledisplays,salesandcustomer service.
08/1997-
04/2003
Mortgage Loan Closer, WausauMortgageCorporation,Pleasanton,CA
Funded $200 millionin loansper month aspartof four person team.
Responsiblefor ensuringcompliancewith governmentand conventional investorson a
pipelineof $50 million inloans,within secured deadlines.
Collaboratewith escrowcompanies and mortgagebrokersto expeditefundingpriorto
rateexpiration.
Calculatenetloan proceedsand authorizewiretransfer of fundsto escrow.Perfect
record of purchaseon thesecondary market.
07/1996-06/1997 Finance Manager, MelroseFord,Oakland,CA
Acquirefinancingon automobileloansfor individual and businesscustomers.
Advisesalesmanageron financingoptions.
After-marketsalesandservices.
Negotiatedeals to encompasscustomer needs,dealershipprofitsandlender
stipulations.
07/1992-05/1996 Mortgage Loan Closer,PremiereFinancial,Pleasanton,CA
Elected Broker Liaison Representativeresultingin improved clientrelationsand a 20%
increaseinloan submissions.
PrepareFHA,VA and Conventional loan documentsfor escrow.
Reviewfundingpackagesand ensurecompliancewith investors.
Coordinateloan closingwith escrowcompaniesand mortgagebrokersprior to rate
expiration.
Calculatenetloan proceedsand authorizewiretransfer of fundsto escrow.
EDUCATION
2014 Psychology Courses, American RiverCollege,Sacramento,CA
4.0 GPA
1980-1982 A.A. Fashion Merchandising, FIDM,San Francisco,CA
3.6 GPA

3. REFERENCES FOR
MERI MAES
Margaret Meeker
Plugger/Operator
PlumCreek Timber Company
150 Shady Lane,Lot#200
Kalispell,MT59901
(406) 407-2775
Valorie Churmage
Property Manager
Self-Employed
Kalispell,MT59901
(406) 212-7281
Leslie Polm
MortgageComplianceAssociate
Mann MortgageCorporation
1222 WhitefishStage
Kalispell,MT
(406) 261-7559