Gcdp experience

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  • Impact of promotersImpact of detractors
  • Gcdp experience

    1. 1. +
    2. 2. +ASIA PACIFIC EXCHANGE ANDLEADERSHIP DEVELOPMENT SEMINAR 2013It’s GCDPtime!
    3. 3. +ASIA PACIFIC EXCHANGE ANDLEADERSHIP DEVELOPMENT SEMINAR 2013MOREandBETTERwhile
    4. 4. +ASIA PACIFIC EXCHANGE ANDLEADERSHIP DEVELOPMENT SEMINAR 2013We realized 17614 unique experiences in 20122012 goalachievement:95% EP Re NPS:46+3927 absgrowthfrom 2011+27 % relgrowthfrom 2011AP Contribution:37%
    5. 5. +ASIA PACIFIC EXCHANGE ANDLEADERSHIP DEVELOPMENT SEMINAR 2013Last year…14%detractors59%promoters
    6. 6. +ASIA PACIFIC EXCHANGE ANDLEADERSHIP DEVELOPMENT SEMINAR 2013Last year…2,465detractors10,392promoters
    7. 7. Growth Quality
    8. 8. +ASIA PACIFIC EXCHANGE ANDLEADERSHIP DEVELOPMENT SEMINAR 2013MOREandBETTERwhile
    9. 9. +ASIA PACIFIC EXCHANGE ANDLEADERSHIP DEVELOPMENT SEMINAR 2013CustomerExperienceManagementfor GCDP
    10. 10. +ASIA PACIFIC EXCHANGE ANDLEADERSHIP DEVELOPMENT SEMINAR 2013OurCustomer XPis like a…
    11. 11. +ASIA PACIFIC EXCHANGE ANDLEADERSHIP DEVELOPMENT SEMINAR 2013
    12. 12. +ASIA PACIFIC EXCHANGE ANDLEADERSHIP DEVELOPMENT SEMINAR 2013We are their compass!Direction:As manyexperienceswhich createPROMOTERS!
    13. 13. +ASIA PACIFIC EXCHANGE ANDLEADERSHIP DEVELOPMENT SEMINAR 2013GCDP IssuesTop Promoters Issues –Matched:1. Selectionpanel/Interview2. Education aboutAIESEC xp3. Communication byHost LCTop Detractors Issues –Matched:1. Communication andclarity about theprocess2. Communication byHost LC3. Education aboutAIESEC activitiesTop Promoters Issues –Realized:1. Integration into thelocal culture2. Job description clarity3. Cultural preparationmeeting or eventTop Detractors Issues –Realized:1. JD aligned with TNform2. Integration into theLC3. Resource/contactsharing for culturalpreparationTop Promoters Issues –Completed:1. Support by host entityduring the experience2. Reintegration – spaceto share exp.3. Personal DevelopmentplanTop Detractors Issues –Coompleted:1. Support by host entityduring the xp2. Personal Developmentplan3. Visible impact of theproject/organization
    14. 14. +ASIA PACIFIC EXCHANGE ANDLEADERSHIP DEVELOPMENT SEMINAR 2013Programme Planning FrameworkSegmentMarketCustomizedProductMarketingChannelFocusedSalesSupplybaseddeliveryShowcasingImpactCustomer Experience ManagementCustomer Experience ManagementICXOGX
    15. 15. +ASIA PACIFIC EXCHANGE ANDLEADERSHIP DEVELOPMENT SEMINAR 2013SegmentMarketCustomizedProductMarketingChannelFocusedSalesSupplybaseddeliveryShowcasingImpactHow CEM influence productdevelopment?Issue Segmentation• JD clarity• Higher matching rate
    16. 16. +ASIA PACIFIC EXCHANGE ANDLEADERSHIP DEVELOPMENT SEMINAR 2013SegmentMarketCustomizedProductMarketingChannelFocusedSalesSupplybaseddeliveryShowcasingImpactHow CEM influence productdevelopment?EP LEADimprove experience of our exchange participants, and let them realize theleadership learning & growth derived from an exchange experience.
    17. 17. +ASIA PACIFIC EXCHANGE ANDLEADERSHIP DEVELOPMENT SEMINAR 2013SegmentMarketCustomizedProductMarketingChannelFocusedSalesSupplybaseddeliveryShowcasingImpactHow CEM influence productdevelopment?Partnership Delivery improvement:Better understanding on roles and responsibility between sending andhosting entity
    18. 18. +ASIA PACIFIC EXCHANGE ANDLEADERSHIP DEVELOPMENT SEMINAR 2013What is the behavior that we musthave?To serve
    19. 19. +ASIA PACIFIC EXCHANGE ANDLEADERSHIP DEVELOPMENT SEMINAR 2013“It’s not again about growth orquality. It’s about growing throughquality”

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