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Case Study - Ireland's Health Service Executive (HSE)


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Let's see the HSE's secret to successful integrated health care

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Case Study - Ireland's Health Service Executive (HSE)

  1. 1. “NetDimensions Learning is the engine…it’s in the background…. we can forget about it and focus on the business of learning… allows us to focus on education and transform learning and development within the HSE.” - Pat Kenny, National eLearning Services Manager, HSE Customer Success Story The HSE’s secret to successful integrated health care Ireland’s Health Service Executive (HSE) delivers a vast range of health and social services in hospitals, clinics and communities across Ireland. Like all organisations involved in health care today, the HSE faces the challenge of providing the best possible care, while simultaneously decreasing costs. To do so the HSE has embraced ‘integrated health care’ - an interdisciplinary approach characterised by a high degree of collaboration and communication among different health professionals that aims to improve both patients’ outcomes and satisfaction. But for an integrated health care scheme to be truly effective, knowledge gaps must be quickly identified and eliminated – and this is why the team wanted to create an online learning and development portal, that would do so much more than just deliver learning. Challenges and delivery Online learning needs delivers high quality training programmes for HSE’s health care workers. However, achieving this in an active health care environment is no easy matter. While classroom training can address knowledge shortfalls, scheduling classes is tricky because of workers’ demanding schedules. Moreover, when health care professionals go away to attend classes, they are in effect spending less time attending to busy wards, clinics, or their other duties. Online learning, which does not have the same physical constraints as classroom training, enables learners to take training at their convenience and thus became a more attractive alternative to classroom education for HSE. System objectives In designing their online learning system, and working closely with existing learning and development colleagues, the team expended significant effort in engaging staff across all areas of the health services spectrum; no easy undertaking given the 96,000 health care workers who are dispersed over a wide geographic area. At the same time, there was considerable external pressure to get the system up and running — Ireland’s population was growing and aging and not only were the number of demands on HSE staff rising, but the HSE staff also found they had to become competent in a growing number of different areas. Nevertheless, the organisation did not compromise on its standards. Pat Kenny, the HSE’s National eLearning Services Manager remarked, “The HSE’s key requirements for a technology solution were reliability and robustness. We essentially wanted a solution that we could forget about – that we wouldn’t have to worry about so that we could get on with the business of delivering learning and development to our colleagues. ” “We also wanted a cost-efficient solution that could be scaled across the organisation.” After completing a full requirements analysis, the HSE concluded the ideal online learning system would need to: „„ Deliver a range of custom and off-the-shelf eLearning programmes; „„ Be flexible, incorporating new technologies where appropriate and providing a suite of learning & development resources; „„ Enable in-house staff to design and deliver their own eLearning material for distribution through the system; „„ Allow a wide range of users, including HSE employees, health care organisations, and voluntary sector organisations access to the system; „„ Incorporate an effective assessment mechanism for quick identification of knowledge gaps; and „„ Provide a set of career progression tools. Most importantly, employees needed to feel comfortable using the system for continuing professional development, which meant it had to be user friendly, easy to navigate and provide 24/7 availability.
  2. 2. • NetDimensions, NetDimensions Talent Suite, NetDimensions Learning, NetDimensions eLearning, NetDimensions Exams, NetDimensions Performance, NetDimensions Analytics, and NetDimensions Talent Slate are trademarks or service marks of NetDimensions Limited. All other trademarks, trade names, service marks and logos referenced herein belong to their respective owners. 53,783 registrants • 18,651 eLearning programmes completed • 19,267 eLearning programmes in progress • 5,000 competency assessments authorized NETDIMENSIONS reseller Following a competitive tendering process, the HSE chose NetDimensions Learning and worked with Aurion Learning (a NetDimensions reseller) to deploy the system on time and on budget. The results A reference learning platform Now recognised as the platform of choice for the roll out of training programmes that must be readily available throughout the Irish health care sector, has over 53,783 registrants, 19,267 e-learning programmes in progress, more than 18,651 eLearning programmes completed and over 5,000 completed competency assessments. is now able to provide users with a comprehensive set of functions that allows them to: „„ Carry out competency assessments; „„ Plan professional development for the coming year; „„ Complete mandatory eLearning programmes on demand (i.e. learning what they want, when they want); „„ Print certificates of achievement when they successfully complete an eLearning course to evidence their having completed professional development; „„ Access libraries of learning resources including documents, videos, and links; „„ Participate in or contribute to subject specific collaborative learning hubs, forums, wikis, and blogs; and „„ Manage their individual learning paths. Health care workers can access eLearning programmes that cover a wide range of skills, for example clinical skills, management and team working skills, computer skills and personal effectiveness skills. Titles include: Disability Awareness, Safer Manual Handling, Clinical Audit, Peripheral Venepuncture and Cannulation and Medications Management. Making use of the system’s convenience, many staff now choose to complete training in the evening or outside working hours (e.g. the most popular times are evening and very early morning before shifts typically start) thereby minimising both disruption to ward operations and the need for replacement staff. Thanks to, the HSE can now respond to urgent matters with unprecedented speed and efficacy as illustrated by its response to the 2009 H1N1 pandemic – within eight weeks a programme providing vital training for all health care workers on H1N1 was developed and released. Over 2,000 staff accessed the H1N1 program two weeks after it had been made available. A catalyst for organisational cultural change The provision of high quality online learning has significantly enriched learning and development provision throughout Ireland’s health services. has been key in supporting the HSE successfully migrate the focus of training and development from traditional face-to-face training to blended and online learning. And in cases where face-to-face training remains essential, learning and development teams can upload complementary learning resources to to enhance the learning experience. has also paved the way for more collaborative learning across the health services. Today, a number of mental health, voluntary organisations and independent hospitals are actively working with to develop their own eLearning resources that will be shared across the Irish Health Services. Working with Aurion Learning, the team have created a number of collaborative learning hubs to facilitate knowledge sharing between multidisciplinary groups spread over a wide geographical area. Examples include The Change Hub which provides practical tools for managing change across the HSE, and the Medical Education and Training Hub which supports the Government and the HSE goals for medical training at undergraduate, intern, specialist and continuing professional development levels. The future The team continues to identify the best developments in online learning technology to enhance teaching capacity, incorporating the use of real-life scenario based eLearning programmes as well as interactive learning videos to deliver engaging and relevant learning experiences to learners across Ireland’s health services. “NetDimensions Learning is the engine…it’s in the background…. we can forget about it and focus on the business of learning… allows us to focus on education and transform learning and development within the HSE.” Pat Kenny, National eLearning Services Manager, HSE