This document provides a summary of Shane Milam's background and experience in information technology leadership roles. It outlines his experience as Executive Director of IT Infrastructure Services at Mercer University where he unified technology departments, implemented cost-saving infrastructure upgrades, and oversaw technology for campus expansions. It also summarizes his experience in other roles at Mercer University and with a private technology services company, and provides details of his education and military experience.

1. Shane Milam
1283 Klopfer Road
Juliette, Georgia 31046
478-808-5698
milam_ps@mercer.edu
Background Summary Information Technology leader with extensive experience in the financial and
administrative management of education technology and high-tech businesses. Field
specific knowledge includes data networks, telecommunications, server infrastructure,
instructional technology, converged collaboration, information marketing, client
support, and application development. Related areas of expertise are:
 Academic Program Development
 Medical Research Collaboration
 Medical Education Support for Academic, Research, and Administrative Elements
 Unification of Diverse and Distinct Technology Departments
 Productivity Improvement
 Budgetary Effectiveness Enhancement
Experience MERCER UNIVERSITY Since 1997
Executive Director, IT Infrastructure Services – University Level
Appointment
Responsible for the development, advancement, and integration of the
University’s Information Technology resources for the achievement of
academic and administrative goals. Provision of leadership and
management of division supervisory staff. Reports directly to the
University Chief Technology Officer.
 Created unified technology infrastructure division from distinct areas
across the University.
 Rebuilt University wide area network infrastructure resulting in a
savings of over sixteen-thousand monthly dollars while providing
core equipment upgrades and bandwidth improvements.
 Through streamlining of exiting budgetary expenditures and
negotiating closely with Microsoft and Microsoft partners deployed
Exchange as replacement for existing VMS-based email infrastructure
with zero additional budget impact. Solution provided true
groupware functionality, collaboration using Microsoft Live Meeting,
desktop video conferencing, Voice over Internet Protocol pilot
program, enhanced centralized storage, Active Directory deployment,
foundation for replacement of enterprise resource planning system,
and foundation for disaster recovery site.
 Engineered technology infrastructure for new enterprise resource
planning system to include load balancing, centralized power
protection, and upgraded data center capabilities.
 Developed strategic planning initiative allowing for complete
replacement of end of life telephone and voicemail infrastructure with
new Cisco Communications Manager and Unity platform within a
single year. This planning initiative included campus wide wireless
for over one-hundred-twenty buildings, a complete replacement of
almost four-hundred network edge devices, redundancy for all core
and distribution elements of University network, a complete disaster
recovery site, and business continuity capabilities. Using negotiation
and strategic partnering this initiative was developed with minimum
increased budgetary needs.
 Designed, deployed, and managed technology infrastructure for
extensive eight year expansion which included; second University

2. School of Medicine on the Savannah campus; third University School
of Medicine on the Columbus Campus; new College of Health
Sciences on the Atlanta campus; redeployed program for Marriage
and Family Therapy within Piedmont Hospital in Atlanta; new
University Admissions and Welcome Center; new football program
stadium and facilities; seven mixed use residential facilities housing
over fourteen-hundred students and numerous retail facilities, new
point of care facility for Medical School programs to include patient
care in Family Medicine, Psychiatrics, Pediatrics, Internal Medicine,
Surgery, and Infectious Disease; new Center for Performing Arts
complex, new Center For Strings music facility, new Science and
Engineering facility, fifth regional teaching facility in Henry County;
and numerous renovation projects to existing facilities.
 Completed the design, budgeting, and preparation for upcoming
expansion which include: a new baseball facility, a new School of
Pharmacy building, new science observatory, a new science building
for Biology and Chemistry, and a new Physical Plant facility.
 Designed and deployed desktop virtualization infrastructure
delivering almost one thousand desktops.
 Designed and developed extensive anytime/anywhere collaboration
infrastructure blending dedicated rooms systems from Tandberg and
Polycom, desktop voice and video phones, and WebEx.
 Presented industry presentations at multiple conferences including
Cisco Live, EDUCAUSE Southeast Regional, GICA, and the
Unidesk Southeast User Group.
Director, IT and Media Services – School of Medicine
Responsible for the planning and operation of technical and creative
development elements. These elements supported an academic program
focused upon development of primary care physicians for rural Georgia.
Provided leadership and management of technical and creative staff.
Reported directly to the Medical School Dean.
 Successfully combined technical and creative resources originally
housed within four distinct groups: Basic Science Division, Medical
Library, Academic Affairs, and Mercer Health Systems (clinical
delivery).
 Created new content management system as foundation for
replacement of existing online learning resources, marketing
materials, and student information.
 Developed academic records software as extension to newly
developed content management system. The new software was able
to accurately model and handle the unique academic program for the
School of Medicine which was not possible with the University
student information system.
 Developed electronic clinical skills assessment system allowing for
immediate results turnaround and improved student exam
preparation. System replaced labor intensive paper method.
 Identified opportunity to bring together Basic Science grant funding
and Clinical Skills grant funding to resolve an issue that was not
possible without cooperation and resource sharing. Developed
partnership that provided physical infrastructure requirements for
Clinical Skills program while reaffirming nutritional education across
the clinical years.

3.  Expanded cooperative sharing of resources in successful effort to
enforce Community Medicine concepts within the Clinical Skills
curriculum.
 Responsible for development and deployment of security policies and
procedures for compliance with the Health Insurance Portability and
Accountability Act.
 Provided collaboration for multiple research grant initiatives.
 Presented multiple presentations and small group discussions at
Association of Teachers of Preventative Medicine, Southern Group
on Educational Affairs, and the American Association of Medical
Colleges.
Director, Professional Certification Program – College of Liberal
Arts
Responsible for the marketing, recruitment, scheduling, and delivery of
technology certification program. Supervised program instructors.
Reported to Department Chair.
 Developed technology certification program as compliment to
undergraduate Computer Science degree program.
 Worked with local community and business groups to provide
technology certification training for non-traditional students.
 Developed dynamic laboratory environment for quickly altering
instructional capabilities and platforms.
Systems Manager, Computer Science – College of Liberal Arts
Responsible for the design, deployment, and management of technology
infrastructure supporting undergraduate Computer Science program.
Reported to Department Chair.
 Assisted with doubling the allocation of space and available teaching
resources for department.
 Designed degree path and developed course descriptions for new
Information Science and Technology degree program. Developed
this program as an applied learning alternative to existing traditional
Computer Science program.
 Took initiative to migrate teaching from VMS and Ultrix platforms
using Pascal and C languages to Linux platforms using C++ and Java
languages.
 Presented lectures for various classes in partnership with faculty.
SPECIALIZED INFORMATION ENVIRONMENTS 1998 - 2007
Cofounder and Senior Partner
Private corporation founded with coworker in an effort to enhance
learning opportunities and maintain job related skills.
 Cofounded technology services group providing software
development, infrastructure design/deployment/support, and
computer forensics consultation.
 Automated and streamlined data collection and decision process for
accrediting body responsible for over five-hundred technical,
vocational, and military schools.
 Developed tracking and reporting software for Georgia based grant
foundation providing over two-million in annual grant awards.

4.  Created decision support system for largest group of Chevrolet
dealerships in the world. This system was responsible for inventory
purchase decisions and allocation for approximately two-hundred-
million in vehicle inventory.
Military Experience United States Army; Reserve 1988 - 1994
Radio Operator, 11B1PQ6, LRSU Detachment 1, Company H,
122nd Infantry
Responsible for communication operations within long range
surveillance unit. Practiced airborne and helicopter insertion operations.
 Developed skills for leadership within high risk environment.
 Trained to successfully operate without direct infrastructure support.
 Obtained proficiency in assembling information analysis from
numerous distinct data points.
Education M.S., Software Systems – Mercer University
B.S., Computer Science – Mercer University