Email etiquette refers to the principles of behavior that one should use when writing or answering email messages. and Email etiquette helps to streamline communication and make the information you are sending clear and concise.

1. Email etiquette refers to the principles of behavior that one
should use when writing or answering email message
Email Etiquette

2. Email Address/To, CC and BCC

3. Use the subject line wisely
Do have a clear subject line & Add brief, accurate subject line
to your email.
 Subscription of DS Support Blog
 Con call with BDE- 7 Oct 2020
 Center Verification by DSM for Center Open.
 Assignment for BDEs 28 Nov 2020.
 Important Notification: Letter and SOP for AEBAS Implementation for all SDCs!

4. When writing to your client, do not use their first name. Greet them poli
tely in the email:
 Dear KYP SDC,
 Dear Mr. Anush,
 Respected Sir,
 Dear Sir,

5. Mail Body
Dear KYP SDCs,
Greetings of the day..!
Please go through the attached presentation as discussed in the meeting.
Dear KYP SDC,
Good Evening..!!
As you know, I have called you & resolved your issue by taking remote access
Any desk.

6. Do not use all capital letters
When you use ALL Caps it conveys the feeling of anger or shouting
to most people.
DEAR KYP SDCS,
PLEASE GO THROUGH THE ATTACHED PRESENTATION AS DISCUSSED IN
THE MEETING.
DEAR KYP SDC,
GOOD EVENING..!!
AS YOU KNOW, I HAVE CALLED YOU & RESOLVED YOUR ISSUE BY TAKING
REMOTE ACCESS ANY DESK.

7. Do not use abbreviations or slang
Don’t use slang words when writing an email
Hey mrs. Smith:
I jast can get it 2gether 2 get all my stuf dun this week. Could u cut me sum slack
on the due 4 thate 4 tht essay?
Dear Mrs. Smith: I need to set up a convenient time to come talk to you after
class.
Dear Mrs. Smith, Attached is my Media Literacy assignment.

8. Do not use abbreviations or slang
Hey mrs. Smith:
I jast can get it 2gether 2 get all my stuf dun this week. Could u cut me sum slack
on the due 4 thate 4 tht essay?
Dear Mrs. Smith: I need to set up a convenient time to come talk to you after
class.
Dear Mrs. Smith, Attached is my Media Literacy assignment.

9. Do’s
 Use a strong subject line Type the correct mail ID
 Be polite and courteous in tune
 Use correct spelling and grammar
 Proofread all mails before sending them
 Reply within a responsible time
 Keep the message formal as your message could be read by many
 Make sure the attachment in the right format
 Use appropriate solution and greetings
 Follow company policy

10.  Don't use all upper case or lower case.
 Do not use unnecessary humor
 Do not use too many short forms, SMS language
 Do not use one word responses
 Do not call as soon as you send the message
 Do not use the "reply to all" button all the time.
 Do not use bright and gaudy colours
 Do not write and mail when angry
 Do not reply with attachment all the time
Don’t

11. Signature
You should sing off with your full name, and not your nickna
me when writing to a client or other official person
Thanks and Regards,
Naveen Kumar Singh
Senior Cluster Manager (Network Consultant)– Darbhanga & Samstipur
Bihar Skill Development Mission
M: +91-7352890837
clustermanager_darbhanga@mkcl.org| www.mkcl.org
Maharashtra Knowledge Corporation Ltd.
ISO 9001:2015 Company
(CINU80302PN2001 PLC135348)
Bela More . Near Hotel Syama Regency Darbhanga – 846004

12.  Mihir is writing a mail to a prospective client Mr. Rohan Kumar tick
all that are appropriate.
 Dear Sir
 Rohan
 Hi Rohan
 Dear Rohan
 Dear Mr. Rohan

13.  Complimentary Close
 Regards
 Cheers !!!
 Best
 Thanking you
 Thanks

14. Thank You..!!
Naveen Kumar Singh (SCM)