Presented by: Anurag Shrivastava

1. BetterE-Mails in^5 Minutesand, few E-Mail Annoyances and Avoiding themPresented by Anurag Shrivastava just

3. Sending very large attachments. Especially just after the recipient has gone on a long vacation. Use services like yousendit.com

4. Using SMS language in a business e-mail

5. Mindless use of colors and fonts in the mail. Cut and paste job

6. Responding to or initiating an e-mail by using some unrelated old mail.

7. Not understanding the difference between bcc and cc. Inadvertently exposing your contacts. Reply all to such mails

8. Being too lazy or too busy to write the subject of an e-mail

9. Sending any e-mail thoughtlessly with Importance:high

10. Being too lazy or too busy to scroll down and understand the mail context

11. Ask for e-mail receipts as a habit

12. Not using spell check before sending the mail

13. Writing incomplete sentences with outrageous grammatical mistakes, misplaced comma and periods.

14. Not closing a mail with a greeting

15. Writing part of mail in all CAPS. This amounts to shouting.

16. Writing e-mail in using business letter formatting

17. Using old fashioned indentation

18. Sending unsolicited e-mails. Popularly known as spam

20. Survival Tips Starting a new thread based upon a running thread

21. Survival Tips Subject Line: Make a sensible subject line No full stop is need in the subject line Subject Line <eom> convention

22. Survival Tips Message to be delivered Size of Audience Kind of Audience Message Tone

23. Survival Tips Start your mail Dear Abhishek, Dear Mr. van Vliet, Dear Ms. Kleine-Boog, Hi Maarten, Hi Mr. van Vliet, Hello Abhishek, Vikas, Hi, Start body directly End your mail Best regards, Regards, Cheers, (less common in Europe) Just your name Avoid full stop after your name

24. Survival Tips No space before punctuation mark. Exactly one space after punctuation mark. Use short sentences. Use paragraphs. Use simple English. Avoid official expressions Superlatives and poetic styles

25. Survival Tips List Numbering 1., 2., 3. or use bullets or use * Avoid 1) and roman numbers XVII Fonts Arial, Calibri, Tahoma, Verdana Most technical people use clients that can display the mails only in plain text Use dark font colors

26. Thank you