This document provides tips for improving emails and avoiding common annoyances. It suggests keeping emails concise by avoiding large attachments, unnecessary formatting, and irrelevant past emails in responses. Proper email etiquette is emphasized, such as using appropriate subject lines, spell checking, and greetings/closings. The tips also cover ensuring emails are tailored to the audience and message through considerations like tone and brevity. Formatting best practices are outlined like using paragraphs and simple language.

1. BetterE-Mails in^5 Minutesand, few E-Mail Annoyances and Avoiding themPresented by Anurag Shrivastavajust

3. Sending very large attachments. Especially just after the recipient has gone on a long vacation.Use services like yousendit.com

4. Using SMS language in a business e-mail

5. Mindless use of colors and fonts in the mail. Cut and paste job

6. Responding to or initiating an e-mail by using some unrelated old mail.

7. Not understanding the difference between bcc and cc. Inadvertently exposing your contacts. Reply all to such mails

8. Being too lazy or too busy to write the subject of an e-mail

9. Sending any e-mail thoughtlessly with Importance:high

10. Being too lazy or too busy to scroll down and understand the mail context

11. Ask for e-mail receipts as a habit

12. Not using spell check before sending the mail

13. Writing incomplete sentences with outrageous grammatical mistakes, misplaced comma and periods.

14. Not closing a mail with a greeting

15. Writing part of mail in all CAPS. This amounts to shouting.

16. Writing e-mail in using business letter formatting

17. Using old fashioned indentation

18. Sending unsolicited e-mails. Popularly known as spam

19. Survival TipsRespond to e-mails quickly (24 hrs to 48 hrs)Use a proper footer in your new emailsAvoid full footerwhile posting to public discussion groups.Survival TipsAddressing:To: I need to take some action on the mail.CC: I need to know this.Use CC thoughtfullyBe conservative with abbreviations and chat languageLOL, TGIF, EOD, FYI

20. Survival TipsStarting a new thread based upon a running thread

21. Survival TipsSubject Line:Make a sensible subject lineNo full stop is need in the subject lineSubject Line <eom> convention

22. Survival TipsMessage to be deliveredSize of AudienceKind of AudienceMessage Tone

23. Survival TipsStart your mailDear Abhishek, Dear Mr. van Vliet, Dear Ms. Kleine-Boog,Hi Maarten, Hi Mr. van Vliet, Hello Abhishek,Vikas,Hi, Start body directlyEnd your mailBest regards, Regards,Cheers, (less common in Europe)Just your nameAvoid full stop after your name

24. Survival TipsNo space before punctuation mark.Exactly one space after punctuation mark.Use short sentences.Use paragraphs.Use simple English.Avoid official expressionsSuperlatives and poetic styles

25. Survival TipsList Numbering1., 2., 3. or use bullets or use *Avoid 1) and roman numbers XVIIFontsArial, Calibri, Tahoma, VerdanaMost technical people use clients that can display the mails only in plain textUse dark font colors

26. Thank you