The document summarizes the agenda and content of a business etiquette seminar on introductions. The seminar covers introductions, listening and communication skills, email etiquette, telephone etiquette, and concludes with next steps. Key points include proper greetings, handshakes, remembering names, body language, making small talk, email formatting, telephone tips, and keeping appointments.
This document provides tips for proper etiquette, or "netiquette", when communicating online through video conferencing or other digital means. It recommends being clear about your identity, carefully reviewing what you write to avoid misinterpretation, and considering if what you say online is something you would also say face to face. Additionally, it advises accounting for diverse audiences who may have different backgrounds, not assuming sarcasm and jokes will come across clearly, respecting others' privacy, and following individual forums' conduct rules. The overall message is to thoughtfully consider how your digital communications may affect or be perceived by others.
Netiquette refers to etiquette and professionalism when communicating online. The document provides tips for video conferencing such as being clear about identification, reviewing what you write to avoid misinterpretation from a lack of non-verbal cues, and considering if something is appropriate to say face-to-face before posting it online. It also advises respecting others' privacy, following forum rules, and giving others the benefit of the doubt if offended by their online communications.
Netiquette refers to etiquette and professionalism when communicating online. The document provides several tips for video conferencing and online communication including: beginning communications with a greeting and signature, reviewing what you write to ensure it will be clearly understood without nonverbal cues, avoiding sharing personal information publicly or spamming others, respecting others' privacy, and following discussion rules. Overall, the tips promote thoughtful, clear, and respectful online interactions.
Netiquette refers to etiquette and professionalism when communicating online. The document provides tips for video conferencing such as being clear about identification, reviewing what you write to avoid misinterpretation from a lack of non-verbal cues, and considering if something is appropriate to say face-to-face before posting it online. It also advises respecting others' privacy, following forum rules, and giving others the benefit of the doubt if offended by their online communications.
The document discusses etiquette and best practices for professional communication via email and online platforms. It provides guidance on proper email formatting, responding to emails, sending attachments, and maintaining privacy. Additional tips cover instant messaging, social media, and maintaining professionalism online. Following netiquette helps convey professionalism and positively represents individuals, their teams and entire organizations.
The document discusses netiquette rules for online education. It provides 10 rules of netiquette for successfully communicating in online discussions and peer reviews. The rules are to make sure identification is clear in all communications, review what you write objectively so it can't be misinterpreted, don't say anything online you wouldn't say in person, don't assume others understand references as backgrounds vary more than in a classroom, don't spam others or sell services, use emoticons to convey tone, respect others' privacy, be aware anything online can be shared everywhere, follow posted rules for each class, and forgive others if offended as intentions may be misunderstood.
Learn your Social Graces at Pria Warrick Finishing SchoolPria Warrick
‘First impression is the last impression’. Although some people deny this, the truth remains that a person makes or breaks his impression upon someone within seven seconds of their first meeting. Seven seconds is an extremely short span of time to mark your presence.
This document provides tips for proper etiquette, or "netiquette", when communicating online through video conferencing or other digital means. It recommends being clear about your identity, carefully reviewing what you write to avoid misinterpretation, and considering if what you say online is something you would also say face to face. Additionally, it advises accounting for diverse audiences who may have different backgrounds, not assuming sarcasm and jokes will come across clearly, respecting others' privacy, and following individual forums' conduct rules. The overall message is to thoughtfully consider how your digital communications may affect or be perceived by others.
Netiquette refers to etiquette and professionalism when communicating online. The document provides tips for video conferencing such as being clear about identification, reviewing what you write to avoid misinterpretation from a lack of non-verbal cues, and considering if something is appropriate to say face-to-face before posting it online. It also advises respecting others' privacy, following forum rules, and giving others the benefit of the doubt if offended by their online communications.
Netiquette refers to etiquette and professionalism when communicating online. The document provides several tips for video conferencing and online communication including: beginning communications with a greeting and signature, reviewing what you write to ensure it will be clearly understood without nonverbal cues, avoiding sharing personal information publicly or spamming others, respecting others' privacy, and following discussion rules. Overall, the tips promote thoughtful, clear, and respectful online interactions.
Netiquette refers to etiquette and professionalism when communicating online. The document provides tips for video conferencing such as being clear about identification, reviewing what you write to avoid misinterpretation from a lack of non-verbal cues, and considering if something is appropriate to say face-to-face before posting it online. It also advises respecting others' privacy, following forum rules, and giving others the benefit of the doubt if offended by their online communications.
The document discusses etiquette and best practices for professional communication via email and online platforms. It provides guidance on proper email formatting, responding to emails, sending attachments, and maintaining privacy. Additional tips cover instant messaging, social media, and maintaining professionalism online. Following netiquette helps convey professionalism and positively represents individuals, their teams and entire organizations.
The document discusses netiquette rules for online education. It provides 10 rules of netiquette for successfully communicating in online discussions and peer reviews. The rules are to make sure identification is clear in all communications, review what you write objectively so it can't be misinterpreted, don't say anything online you wouldn't say in person, don't assume others understand references as backgrounds vary more than in a classroom, don't spam others or sell services, use emoticons to convey tone, respect others' privacy, be aware anything online can be shared everywhere, follow posted rules for each class, and forgive others if offended as intentions may be misunderstood.
Learn your Social Graces at Pria Warrick Finishing SchoolPria Warrick
‘First impression is the last impression’. Although some people deny this, the truth remains that a person makes or breaks his impression upon someone within seven seconds of their first meeting. Seven seconds is an extremely short span of time to mark your presence.
This document provides guidance on proper communication and digital etiquette. It discusses choosing the appropriate channel for communication based on factors like whether feedback is needed. Channels include face-to-face, telephone, email, webpages, text messages, blogs, and social networks. The document also offers tips for telephone and email etiquette such as using a clear greeting and subject line, checking email regularly, and responding promptly. Finally, it identifies generational etiquette issues to avoid like using first names with employers or texting during meetings.
Professional etiquette plays an important role in making positive first impressions in business settings. It includes proper etiquette for email communication, telephone interactions, introductions, business meetings, and dining. Following etiquette guidelines can help individuals feel more comfortable and give them a competitive edge over others. However, etiquette norms may differ in other cultures, so it is important to research cultural norms when interacting with international contacts.
The document provides guidance on proper email etiquette. It discusses topics like using proper grammar, spelling, and punctuation in emails. It also recommends keeping emails concise, being respectful of others, and avoiding slang, all caps text, and unnecessary attachments. The document stresses the importance of email etiquette for maintaining professionalism and effective communication.
This document discusses best practices for professional communication. It begins by introducing common costs of poor communication like misunderstandings and wasted time and resources. Effective communication can provide benefits like clear expectations and stronger relationships. The document then examines functions of organizational communication like informing and persuading others. It also outlines different types of business communication such as face-to-face, telephone, and written correspondence. Best practices are presented for each communication channel, including preparing for meetings, taking notes on calls, and using proper formatting in written documents. The document concludes by emphasizing choosing the best channel for the message and using clear, concise language.
Email writing explained with its types, commonly used phrases and best practices. Learn about the best email etiquette to learn about Dos and Don'ts while using email for communication.
Email etiquette is important when communicating professionally. Some key points of email etiquette include:
1) Choose a simple, professional email address without numbers, nicknames, or references to pop culture.
2) Greet the recipient properly by name, use a respectful tone, and be concise while explaining the purpose of the email.
3) Proofread emails carefully for grammar, spelling, and punctuation errors before sending. Avoid informal language like abbreviations or emoticons.
4) When attaching files, inform the recipient in advance and provide details about the file. Reread all emails before sending to ensure the intended tone and message.
Email etiquette refers to principles for proper email communication, including being professional, efficient, and secure. Some basic rules include using a clear subject line, greetings, introductions, requests, and closings. Proper email etiquette is important as it helps ensure messages are interpreted correctly and make a good impression, since emails lack nonverbal cues. Writers should consider why they are sending a message and the intended result before hitting send.
The document provides guidance on proper email etiquette. It recommends keeping emails short, using a clear subject line, and avoiding all caps or sarcasm which can be misinterpreted. It advises proofreading emails before sending and not responding to angry emails immediately. It also notes emails may be used as legal evidence so to avoid informal language at work. Reply to all should be used carefully and identifying information like name, title, and contact details should be included in signatures. Humor can be difficult to interpret by email so should be used sparingly.
Gone are the days when business dealings were primarily handled in-person or over the phone; email is the preferred method of communicating in today's business environments
This training presentation provides information about writing emails that get results, following email netiquette, and eliminating unnecessary messages.
Etiquette refers to social norms and expectations for polite behavior. Business etiquette is important to exhibit professionalism and develop trust. Some key areas of business etiquette include email etiquette, dining etiquette, telephone etiquette, office etiquette, and meeting etiquette. Following etiquette rules in communication, interactions, and work environments helps foster positive relationships and impressions.
This document provides tips and guidelines for effective professional email communication. It discusses being concise, answering questions fully, using proper grammar and punctuation. It also includes dos and don'ts such as not using all caps, overusing priority or reply all functions, and discussing confidential information. The document emphasizes writing in a positive tone, being brief, and creating a written email policy.
Office etiquette involves behaving professionally towards colleagues and clients. This includes properly introducing oneself, making eye contact and smiling during handshakes, being polite and respectful in communications, dressing appropriately, and maintaining boundaries between personal and work life. Following etiquette rules helps create a positive work environment and strong professional relationships.
The document discusses various codes of conduct and etiquette for social and business situations. It provides guidelines for email, dress, meeting, face-to-face, social media, and virtual meeting etiquette. These codes of conduct establish polite behavior and manners that are accepted or required in different professional contexts.
The document discusses various etiquette guidelines for professional settings including phone, email, business dress, office space, interviews, and presentations. It provides tips for good manners across these contexts such as being considerate, friendly, avoiding interruptions or personal comments, dressing appropriately, sending clear emails, and thanking interviewers. Observance of etiquette can help make others feel comfortable and create a good impression.
This document discusses effective communication at work. It covers various types of communication including face-to-face interactions, meetings, written communication like emails and memos, and telephone/voicemail. For each type, it outlines the benefits, challenges, and dos and don'ts. Some key tips are to prepare for interactions, listen actively, be concise in writing, and consider the audience and purpose of the message. Effective communication is important for competence and success at work.
This document discusses netiquette best practices for communicating online. It begins with an introduction and overview of ten commandments for proper online etiquette. These include remembering the human on the other side, refraining from insults, using spell check, not forwarding messages without permission, being mindful of CC and BCC use, being present during meetings, controlling emoticons and attachments, keeping messages short, and including necessary context. The document then expands on each commandment with examples and further explanations. It concludes with recommendations for maintaining separate personal and professional online profiles and references for additional reading on effective electronic communication.
Gone are the days when business dealings were primarily handled in-person or over the phone; email is the preferred method of communicating in today's business environments.
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This document provides guidance on proper communication and digital etiquette. It discusses choosing the appropriate channel for communication based on factors like whether feedback is needed. Channels include face-to-face, telephone, email, webpages, text messages, blogs, and social networks. The document also offers tips for telephone and email etiquette such as using a clear greeting and subject line, checking email regularly, and responding promptly. Finally, it identifies generational etiquette issues to avoid like using first names with employers or texting during meetings.
Professional etiquette plays an important role in making positive first impressions in business settings. It includes proper etiquette for email communication, telephone interactions, introductions, business meetings, and dining. Following etiquette guidelines can help individuals feel more comfortable and give them a competitive edge over others. However, etiquette norms may differ in other cultures, so it is important to research cultural norms when interacting with international contacts.
The document provides guidance on proper email etiquette. It discusses topics like using proper grammar, spelling, and punctuation in emails. It also recommends keeping emails concise, being respectful of others, and avoiding slang, all caps text, and unnecessary attachments. The document stresses the importance of email etiquette for maintaining professionalism and effective communication.
This document discusses best practices for professional communication. It begins by introducing common costs of poor communication like misunderstandings and wasted time and resources. Effective communication can provide benefits like clear expectations and stronger relationships. The document then examines functions of organizational communication like informing and persuading others. It also outlines different types of business communication such as face-to-face, telephone, and written correspondence. Best practices are presented for each communication channel, including preparing for meetings, taking notes on calls, and using proper formatting in written documents. The document concludes by emphasizing choosing the best channel for the message and using clear, concise language.
Email writing explained with its types, commonly used phrases and best practices. Learn about the best email etiquette to learn about Dos and Don'ts while using email for communication.
Email etiquette is important when communicating professionally. Some key points of email etiquette include:
1) Choose a simple, professional email address without numbers, nicknames, or references to pop culture.
2) Greet the recipient properly by name, use a respectful tone, and be concise while explaining the purpose of the email.
3) Proofread emails carefully for grammar, spelling, and punctuation errors before sending. Avoid informal language like abbreviations or emoticons.
4) When attaching files, inform the recipient in advance and provide details about the file. Reread all emails before sending to ensure the intended tone and message.
Email etiquette refers to principles for proper email communication, including being professional, efficient, and secure. Some basic rules include using a clear subject line, greetings, introductions, requests, and closings. Proper email etiquette is important as it helps ensure messages are interpreted correctly and make a good impression, since emails lack nonverbal cues. Writers should consider why they are sending a message and the intended result before hitting send.
The document provides guidance on proper email etiquette. It recommends keeping emails short, using a clear subject line, and avoiding all caps or sarcasm which can be misinterpreted. It advises proofreading emails before sending and not responding to angry emails immediately. It also notes emails may be used as legal evidence so to avoid informal language at work. Reply to all should be used carefully and identifying information like name, title, and contact details should be included in signatures. Humor can be difficult to interpret by email so should be used sparingly.
Gone are the days when business dealings were primarily handled in-person or over the phone; email is the preferred method of communicating in today's business environments
This training presentation provides information about writing emails that get results, following email netiquette, and eliminating unnecessary messages.
Etiquette refers to social norms and expectations for polite behavior. Business etiquette is important to exhibit professionalism and develop trust. Some key areas of business etiquette include email etiquette, dining etiquette, telephone etiquette, office etiquette, and meeting etiquette. Following etiquette rules in communication, interactions, and work environments helps foster positive relationships and impressions.
This document provides tips and guidelines for effective professional email communication. It discusses being concise, answering questions fully, using proper grammar and punctuation. It also includes dos and don'ts such as not using all caps, overusing priority or reply all functions, and discussing confidential information. The document emphasizes writing in a positive tone, being brief, and creating a written email policy.
Office etiquette involves behaving professionally towards colleagues and clients. This includes properly introducing oneself, making eye contact and smiling during handshakes, being polite and respectful in communications, dressing appropriately, and maintaining boundaries between personal and work life. Following etiquette rules helps create a positive work environment and strong professional relationships.
The document discusses various codes of conduct and etiquette for social and business situations. It provides guidelines for email, dress, meeting, face-to-face, social media, and virtual meeting etiquette. These codes of conduct establish polite behavior and manners that are accepted or required in different professional contexts.
The document discusses various etiquette guidelines for professional settings including phone, email, business dress, office space, interviews, and presentations. It provides tips for good manners across these contexts such as being considerate, friendly, avoiding interruptions or personal comments, dressing appropriately, sending clear emails, and thanking interviewers. Observance of etiquette can help make others feel comfortable and create a good impression.
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This document discusses netiquette best practices for communicating online. It begins with an introduction and overview of ten commandments for proper online etiquette. These include remembering the human on the other side, refraining from insults, using spell check, not forwarding messages without permission, being mindful of CC and BCC use, being present during meetings, controlling emoticons and attachments, keeping messages short, and including necessary context. The document then expands on each commandment with examples and further explanations. It concludes with recommendations for maintaining separate personal and professional online profiles and references for additional reading on effective electronic communication.
Gone are the days when business dealings were primarily handled in-person or over the phone; email is the preferred method of communicating in today's business environments.
Similar to Social And Business Graces Jc 061008[2] (20)
1. Josie opens the session with an Introduction and explanation of the purpose of the WAYC Business Etiquette Seminar Series 2. Josie introduces Constance 3. Constance gives brief introduction of her background and gives a brief summary of the seminar
How *Firm, strong grip *Confident *Dry, not clammy or cold *Warm and enthusiastically *Eye contact *Smile, genuine When *All the time *A way to greet hello and *Congratulations say goodbye *When making introductions *A gesture of transmitting sympathy (you might want to hold the handshake for several seconds, then put your other hand on top of the two shaking hands) *Greeting someone with very arthritic hands or prosthesis, rather than taking his hand, put your right hand on his forearm or upper arm as a sign of a hello When not to shake hands *When the other person has his hands full *When the person you want to greet is someone much higher ranked than you and to whom you really have nothing to say. In this case, it would look pushy for you to rush up to shake his hand and introduce yourself *When the other person is eating in one hand and holding a drink in the other with no free hand to indulge in this exchange. A simple nod will do. Protocol *Upon entering a group of people, shake hands first with your host, then the other most senior people *Always shake hands with your host upon departure also *If you offer your hand, and the other person doesn’t see your extended hand or offer his hand to you, just draw back your hand and smile Final Points *Don’t hold cold beverages in your right hand. This way your hand is dry and warm *If you have a tendency to have clammy hands, simply give a quick swipe to your pant or skirts. Do so quickly and gracefully *No air kisses *A warm hug is acceptable between two people who have formed a friendship if it is desired by both parties, of either gender RISING FROM YOUR SEAT *No gender rules. Everyone stands. *If your seated and someone enters the room, you rise *If your hosting a table or part of the team hosting a table, clients are seated first NAMES: REMEMBERING/FORGETTING MIS-PRONOUNCING *State your name clearly and slowly *Practice associating names with something you will remember, it takes practice *Repeat a new name to your self several times after the introduction to help remember *Use your name in the introduction in case they don’t remember you. (example) “Hi Carol! Sue Smith, great to see you again.” *Introduce a lesser to a more important or senior person *Give information when you introduce someone *Remember to use titles when introducing people *If you forget someone’s name, admit it and ask them *If your last name is different than your spouses or child’s, communicate that to the person by politely correcting them *It is okay to correct an mis pronunciation, just smile and warmly state only to that person the revision (example)” Just thought you’d like to know that my name is Susan not Sue.” or, “Please, Call me Susan.”
55% of communication is through body language/gestures and facial expressions 38% is voice intonation and dynamics 7% is the words we use We listen 10 times faster than we speak *Act interested *Ask questions *Treat the speak with respect BODY LANGUAGE *Don’t stand to close *Never back someone into the wall *Don’t cross your arms *Sit or stand attentively *Don’t let your eyes roam *Keep your legs still *Look at and face the speaker HOW TO MAKE SMALL TALK People love to talk, mainly about themselves, so ask *Comment about something they are wearing *Discuss something current in the news *If they are wearing a wedding band, ask about their spouse *At their desk, notice if there are pictures, items to ask about TOPICS To AVOID *Money *Health issues, yours and theirs *Personal history *Controversial Subjects such as politics, religion, abortion, *Rumors and gossip *Trite and overworked subjects *Your children, unless asked. We parents only find them interesting
Out of the 33 attached guidelines, we will discuss the following in more detail: 1 2 3 4 – cover not knowing gender
Discuss 3 5 8 9
Discuss 2 3 4
Discuss 2 4 5 8 9 – hand written best – cover three steps
*Convey the necessary information *Have a warm and welcoming tone *Speak distinctly *Sound and be interested – don’t type, fidget or read papers- listen *use the right phone in a quiet, undisturbed room * Don’t use cell phones or phones that pick up background noise. Calling from an open plan office is the equivalent of having a conversation in a nightclub. If you really can’t find a quiet room, use the mute button until you are required to speak *The meeting should start and end on time *Introduce yourself - name,( title and reason for being on the call if on with a client) - once offered to do so; no side conversations while you are waiting *If you join late, set quietly until if and when you are offered to update the team with your presence. *treat the conference call as if it were a meeting. You know the routine; prepare and circulate an agenda * Don’t assume everyone recognizes your voice. Unless you want to stay incognito, say your name before you speak *Stick to the agenda/topics – recognize if you need to have a side bar conversation with on or more parties * Do ask for input by using a person’s name. People will pay more attention to avoid the embarrassment of needing the question repeated. *Do not try to talk over another person on the call even if you feel you have a very important point to cover. It is in bad taste to do so and will result in everyone else on the call not being able to understand what you or the other person is saying. Be patient; wait until the other person has finished; and then talk. **Watch your speed and volume CELL PHONE Has this ever happened to you? You are in the grocery store comparing the prices of canned peas, when a voice behind you says, “Hello”. You turn around, smiling of course because it must be someone you know and state in your most glad to see you too voice, “Hi”. Instead you find that person’s back to you and pushing a cart past and realize they are talking into an ear piece connected to their cell phone and never even noticed you. I have often wondered who are these people and how did they become so important that they must have conversations while doing their marketing for the week.
All levels – all departments , all the time Please should come forth without self-prompting or even consciously thinking about it. When you have the slightest request of someone, you should begin or end with a sincere “please”. Take it a step further –”Thank you for ______” it should always acknowledge receipt of the item, favor or kindness.