1. Giovanna Monica Daleo
7652 NW 19th St.
Pembroke Pines, FL. 33024
(954) 652-9757
giovannamdaleo@gmail.com
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Objective: Looking for a challenging role in a team-oriented environment where my
skills and knowledge can be optimally utilized and where I can serve people with high
quality care.
Qualifications Summary: Professional administrative support with experience working
in fast paced environments demanding strong organizational, technical, and interpersonal
skills. Trustworthy, ethical and committed to customer service. Detail-oriented and
resourceful in completing projects; able to multitask effectively.
• Experienced in medical coding with hands-on experience.
• In-depth knowledge of coding techniques and guidelines of medical coding.
• Sound knowledge of medical terminology, physiology and pharmacology.
• Proficient in computer like MS word, MS excel, MS and other MS office tool.
• Well maintained and proficient with the financial records.
• Hands on knowledge of coding using ,CPT, ICD9, and HCPCS book.
• Knowledge of medical software like MedicsElite and MedicsDocAssistant.
• Languages: fluent in English and Italian.
Work Experience:
NPV Medical Billing Solution , Hallandale Beach FL Sept 2013 -Present
Howard Medical Center, Hallandale Beach , FL (internship) May- Aug 2012
• Performed clerical and administrative tasks.
• Collected patient insurance and demographics data and entered into the system.
• Analyzed health insurance and benefits and verify insurance eligibility.
• Scheduled and confirmed patient appointment.
• Check in and out patient.
Account Executive
Convergys, Tamarac, FL 2006-2013
Sept. 2013 to Dec. 2015
• Applied Knowledge of Medicare and Medicaid regulations.
• Performed Claims and Coding analysis.
• Posted payment for commercial insurance.
• Gained experience using Connex E-pacers , Encoder Pro.
• Gained experience in billing occupational therapy.
• Gained ability to read and understand the EOB .
• Performed systematic data entry in “10 key pad” including entering patients’
demographics information.

2. • Accountable for answering customer account issues for MasterCard.
• Evaluated customer concerns and aid in dispute resolution for unauthorized
transactions.
• Developed and maintained long-term relationships with customers through consultative
approach. Recognized by superiors as well as callers for patience and friendliness.
Teacher’s Aid
Sunset Lakes Elementary, Sunrise, FL 2006-2003
• Created a safe, comfortable, and fun atmosphere for children from 6 months to 7 years.
• Taught self-help skills (feeding, toileting, personal hygiene.)
• Demonstrated patience and understanding while managing difficult children.
• Designed, developed, and implemented indoor and outdoor kindergarten activities and
educational lessons.
Certification:
OSHA training
CPR certified
HIPAA training
Nationally Registered Certified Coding Specialist
Education:
Accademia Instituto D`Arte Di Palermo Italy 1991-1996
ATI career Training Center ,Lauderdale Lakes ,FL 2010-2011
Diploma in Administrative Assistant, billing and coding
References: Available upon request