CAPM Week 3 Chapter 9

1. Human Resource Management
Chapter 9
“… is the process that organize, manage & lead the project team.”
• Project Team is comprised of the people assigned roles & responsibilities to complete the project
• Project team members may have varied skill sets, FT or PT, added or removed from team
• Team members participating in Planning adds Expertise & Strengthens commitment to project
• Team members are also called the “Project Staff”
Process Process Group Key Deliverables
9.1 Plan Human Resource
Management
Planning Human Resource Management
Plan
9.2 Acquire Project Team Executing Resource Calendars
9.3 Develop Project Team Executing Team performance assessments
9.4 Manage Project Team Executing Change Requests

2. Human Resource Management
Chapter 9
Plan HR Management
Process 1 Key Points
 “… process of identifying & documenting project roles, responsibilities, required skills, reporting
rlnships & creating a staffing management plan.”
 Tools – Org Charts: Responsibility Assignment Matrix (RAM) - RACI Chart, OBS, RBS, Text
 HR Man. Plan: Staffing Mgmt Plan – acquisition, resource calendars, release plan (roll off), training
needs, rewards, compliance, safety

3. Human Resource Management
Chapter 9
Plan HR Management
Process 1

4. Human Resource Management
Chapter 9Acquire Project Team
Process 2 Key Points
 “… process of confirming human resource availability & obtaining team necessary to complete project activities.”
 Resource Calendars - displays both 1) time resource is Assigned & 2) time resource is Available
 “Great PM will invite new team members to review their part of the project for changes before they start their work.
 Tools:
 Pre-Assignment (guaranteed resources not negotiated)
 Negotiation (for resources that don’t report to the PM)
 Acquisition - Going outside of the company to staff team
 Virtual Teams – Pro/Team mbrs can be the best worldwide, Con/Communication challenges
 Multi-criteria DM – Team mbrs selected by weighted scores on Cost, Experience, Location, Skill Set, Training, etc
 Halo Effect - Assigning a person to a position bc they’re an expert in their field, but not qualified in this position

5. Human Resource Management
Chapter 9Develop Project Team
Process 3 Key Points
 “… process of improving competencies, team member interaction & overall team environment to enhance project performance.”
 Make sure team is motivated, well managed to reduce turnover & keep team moving toward goal of satisfactory project
completion
Tools
 Interpersonal (Soft) Skills: Leadership, Team Building, Motivation, Communication, Influencing, Political/Cultural Awareness,
Negotiation, Decision Making, Trust Building
 Team Building Activities: Forming, Storming, Norming, Performing, Adjourning
 Co-Location aka War Room: Improves communication when all team mbrs (especially Virtual Mbrs) can come together to review
project assignments

6. Human Resource Management
Chapter 9
Manage Project Team
Process 4 Key Points
 “… process of tracking team member performance, providing feedback, resolving issues & managing changes to
optimize project performance.”
 7 Conflict Sources: Schedules, Project priorities, Resources, Technical differences, Admin procedures, Cost, Personality
 Conflict Mgmt Tools:
 Collaborating (Problem Solving) – meetings to gain consensus on multiple difference of viewpoints … win-win situation
 Compromising (Reconciling) – find solutions to bring some degree of satisfaction … lose-lose situation
 Smoothing (Accommodating) – temporary solution, gives ppl space & time to step back
 Forcing (Directing) – pushing 1 viewpoint at the espense of another … win-lose situation
 Withdrawal (Avoidance) – counterproductive, problem is not resolved, project suffers, ppl are angry…. walk away

7. Human Resource Management
Chapter 9

8. Summary
CAPM Exam Prep – Week 3
Identify each of the 47 Project Processes by their Knowledge Areas

9. CAPM Exam Prep
Quiz 3
• Review of Quality, HR & Communications Management
• Identify each of the Processes by their Process Group
• Identify the Processes & key ITTOs
• Review 5 Process Groups, 10 Knowledge Areas & 47 Processes