This was a presentation done for my PMP training class based on Rita Mulcahy's PMP Exam Prep 7th edition Human Resource Management.

1. Human Resource
Management
Prepared by
Stephen Penn
September 29, 2012
Information derived or quoted from Rita Mulcahy

2. HR responsibilities increase as size
of team increases
es
iliti
R onsib
H p
s
Re
m
ct T ea
Pr oje

3. Human Resource Plan
Released Added
Team Members
Controlled Managed

4. Human Resource
Management Process
Plan how
Track
to use
Performance
people
Improve
Team Time & Effort Identify
team
Performance
Create
Define
Reward
Roles
System

5. 9 Knowledge Areas
1. Integration Management
2. Scope Management
3. Time Management
4. Cost Management
5. Quality Management
6. Human Resource Management
7. Communications Management
8. Risk Management
9. Procurement Management

7. Project Management Processes
• Develop HR Plan
• Acquire
• Develop
• Manage

8. Project Sponsor/Initiator –
provides financial resources
1. Has requirements
2. Spokesperson
3. Advocate
4. Gathers support
5. Gives authority
6. Protects project
7. Accepts
Deliverables

9. Stakeholders – involved in the
project/influences project
1. Create project
charter & scope
2. PM development
plan
3. Approve project
changes
4. Identify constraints
5. Identify
Requirements
6. Risk Management

10. Team – does the work
1. Creates WBS
2. Decomposes WBS
to activities
3. Does time & cost
estimates
4. Risk Management
5. Executes Plan
6. Recommends
changes, including
corrective activities

11. Functional Managers – owns
resources in a specific department
1. Assign individuals to
team
2. Participate in planning
3. Provide subject matter
expertise
4. Approve of Project
Management Plan
5. Manage activities
6. Improve Staff Utilization

12. Project Manager – Manages project
to meet project objectives
1. In charge of project
2. Does not have to be
an expert
3. Influences
4. Leads & Directs
5. Delivers Quality
6. Maintains Control

13. HR Responsibilities for PMs –
“They report to me”
1. Create a project
team directory
2. Create project
descriptions
3. Team member
training
4. Develop HR plan
5. Track performance
6. Create recognition &
reward system

14. Develop HR Plan
Enterprise
Environmental Factors
•Culture
•Systems
Develop HR Plan
Organizational Process
•Planning
Assets
•Work Packages
•Activities
•Lessons learned •Skills
•Process, Procedures •Report
•Historical Info •Attend
•Other work
•RAM
Org Chart & Position •Org Breakdown
Descriptions •Resource Breakdown

15. Staffing Management Plan
1. Staff Acquisition
2. Resource Calendars
3. Staff Release
4. Training
5. Recognition & Reward (Motivation &
Gain Cooperation)
6. Compliance & Safety

16. Acquire Project Team
Project Management Plan
Enterprise
Environmental Factors Acquire Project Team
1. Pre-assignment
2. Negotiation
Organizational Process 3. Hiring
Assets 4. Virtual Teams
5. Risk of resources
6. Halo Effect

17. Organization Charts
and Position Descriptions
RACI Chart (Responsible, Accountable, Consult, Inform)

18. Organizational Breakdown
Structure

19. Organizational Breakdown
Structure

20. Resource Breakdown Structure

21. Resource Histogram – level the
resources/arrange for resources

22. Develop Project Team
1. Decreased turnover
2. Improved
knowledge & skills
3. Improved teamwork

23. Project Manager
Responsibilities
1. Leadership
2. Teamwork
3. Communication
4. Collaborative
5. Create Recognition
& Rewards
6. Motivate

24. Team Building
1. Forming
2. Storming
3. Norming
4. Performing
5. Adjourning

25. Manage Project Team
1. Communication
2. Leadership
3. Issue Log
4. Completing
Appraisals
5. Making good
decisions
6. Actively resolving
conflicts

26. Manage Project Team
• Observation and
Conversation
• Project Performance
Appraisals
• Issue Log

27. Powers of Project Manager
1. Formal – position
2. Reward – give
3. Penalty (Coercive)
4. Expert – Technical
5. Referent - Liked

28. Management & Leadership Styles
Driver Laissez Faire
Directing Facilitating Coaching Consensus
Supportive Consultative-Autocratic
Consultative
Bureaucratic Delegating
Charismatic
Participative
Influencing
Analytical

29. Conflict Management

30. 7 Sources of Conflict
1. Schedules
2. Priorities
3. Resources
4. Technical opinions
5. Administrative
Procedures
6. Cost
7. Personality

31. Conflict Resolution Techniques
1. Confronting
(Problem Solving)
2. Compromising –
satisfaction to both
3. Withdrawal
(Avoidance)
4. Smoothing
5. Collaborating
6. Forcing

32. Problem Solving Method
1. Define real problem
2. Analyze problem
3. Identify solutions
4. Pick solution
5. Implement solution
6. Review & confirm
problem solved

33. HR Terms, Topics & Theories
Concept Definition
Expectancy Theory Employees remaining
productive as they are
rewarded for
accomplishments
Arbitration Neutral 3rd party
Perquisites (Perks) Special rewards to
select employees
Fringe Benefits Standard benefits such
as profit sharing

34. Motivation Theory
“What do people really want?”

35. Maslow’s Hierarchy of Needs

36. David McClelland’s
Theory of Needs

37. Herzberg’s Theory

38. Questions?
• Thank You

39. Quiz

40. Quiz

41. Quiz

42. Quiz

43. Answers

44. Answers

45. Answers

46. Answers