Lean in hr_presentation_by_jamie_flinchbaugh

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Keynote of Jamie Flinchbaugh on the 2011 Lean HR Summit

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  • Lean is not born from what we SEE, Lean is born from HOW WE THINK. Our GOAL for the week is to create LEAN SYSTEMS THINKERS.
  • Lean in hr_presentation_by_jamie_flinchbaugh

    1. 1. Lean in HR: Lean is a Human System Jamie Flinchbaugh Lean Learning Center
    2. 2. The two-way street
    3. 3. <ul><li>All dimensions of an operating system must work in unison for success. HR is a strong influencing factor in many of them. </li></ul>Many dimensions of lean SYSTEMS
    4. 4. What is culture?
    5. 5. #1 failure mode of lean Lean is born from how we THINK. Lean is not born from what we SEE ,
    6. 6. Why focus on principles?
    7. 7. Learn - Apply - Reflect
    8. 8. Learn: articulate change Method Benefits Challenges Training <ul><li>Structured delivery </li></ul><ul><li>Controllable way to communicate change </li></ul><ul><li>Classroom is separated from behavior environment </li></ul><ul><li>Less credible than in-the-workplace discussions </li></ul>Coaching <ul><li>Provide feedback at the point of location </li></ul><ul><li>Closely connected in time </li></ul><ul><li>Slow </li></ul><ul><li>Inefficient </li></ul><ul><li>Consistency is difficult across many coaches </li></ul>Common Language <ul><li>Framework for teaching and coaching </li></ul><ul><li>Paints a picture </li></ul><ul><li>Easier to mimic </li></ul><ul><li>Requires conscious effort from leaders on an everyday basis </li></ul>
    9. 9. Apply: create experiences
    10. 10. Reflection <ul><li>The questions you ask drive a line of thinking </li></ul><ul><ul><li>Challenge through questions </li></ul></ul><ul><ul><li>Develop standard work of questions for operational or performance reviews, and 1-on-1s </li></ul></ul><ul><li>Build in reflection time into the right events </li></ul><ul><ul><li>10 minutes at the end of a meeting or a shift for an After Action Review. </li></ul></ul><ul><ul><li>10 minutes at the end of a kaizen event to ask “how could you apply what you experienced here to your own work?” </li></ul></ul>
    11. 11. Areas of Influence <ul><li>Succession planning </li></ul><ul><li>Annual evaluation: process + criteria </li></ul><ul><li>Organizational design </li></ul><ul><li>Hiring: process + criteria </li></ul><ul><li>On-boarding </li></ul><ul><li>Resource / capacity planning </li></ul><ul><li>Recognition and reward systems </li></ul><ul><li>Training + development </li></ul><ul><li>Organizational development </li></ul>
    12. 12. Call to action <ul><li>What processes in your organization would be a good place to start both to (a) demonstrate learning and (b) learn how to apply lean thinking? </li></ul><ul><li>What mechanisms within HR can help the most in the lean journey right now? </li></ul><ul><li>Lean is a change of how people think and work. We must be the change we desire. Lean begins with you! </li></ul>
    13. 13. <ul><li>Jamie Flinchbaugh, Lean Learning Center </li></ul><ul><li>Jamie@LeanLearningCenter.com / www.LeanLearningCenter.com </li></ul><ul><li>Blog: www.JamieFlinchbaugh.com </li></ul>Find Me

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