organizational behavior

1. “In the name of Allah, the Beneficent, the
Merciful”

2. Group Members
• Muntaha Maqbool (0001)
• Alina Khalid (0024)
• Noor-e-Amina (0082)
• Aqsa Khalid (0085)

3. Acknowledgement
• ‘‘In the name of ALLAH, the most merciful and the beneficent’’ The Almighty
who bestowed knowledge, health, vigor, to complete this report.
• We want to pay tribute to our worthy teachers who are the main source of
enlightenment for our minds.
• This project is one of the sources of knowledge about the “Organization Behaviour
of Business” for us. We are especially thankful to our honorable teacher Sir.Farooq
provided us guidance, inspiration, suggestions and encouragement.
• We are specially thankful to Muhammad Talha (RSM:regional sales manager of
comapny)who provide us necessary information.

5. Overview
• The coca cola company is the world’s largest beverage company.
• Operate in more than 200 countries and market a portfolio of more than 3000
beverages products including sparkling drinks and still beverages such as
• Waters
• Juice
• Teas
• Coffees
• Sports drinks
• Energy drinks.

6. Who We Are ?
• Headquarter in Atlanta, Georgia, we employ
approximately 92,400 associates across our seven
operating groups: -
• Eurasia and Africa
• Europe
• Latin America
• North America
• Asia Pacific
• Bottling Investments
• Corporate

7. Mission
• To create value and make a difference.
• To refresh the world in mind, body and spirit
• To inspire moments of optimism through our brands and actions
• To create value and make a difference everywhere we engage.

8. Vision
• People: Be a great place to work where people are inspired to be the best they can be.
• Portfolio: Bring to the world a portfolio of quality beverage brands that anticipate and
satisfy people's desires and needs.
• Partners: Nurture a winning network of customers and suppliers, together we create mutual,
enduring value.
• Planet: Be a responsible citizen that makes a difference by helping build and support
sustainable communities.
• Profit: Maximize long-term return to shareowners while being mindful of our overall
responsibilities.
• Productivity: Be a highly effective, lean and fast-moving organization.

9. Values
 Our values serve as a compass for our actions
and describe how we behave in the world.
• Leadership: The courage to shape a
better future
• Integrity: Be real
• Accountability: If it is to be, it's up to me
• Passion: Committed in heart and mind
• Diversity: As inclusive as our brands
• Quality: What we do, we do well

10. Job satisfaction
 How strongly they believe in OB?
• All officers in management are qualified. Are well aware of the importance of OB
thus they strongly believe in OB
 Do they believe in Individual differences?
• Yes they believe in individual difference and upon their individual capabilities they
are assigned different tasks.
• Every person has different task depending upon his experience, knowledge, mental
approach, skills and competencies.

11. Cont..
 Criteria of judging Job satisfaction of an employee
• They judge an employee by taking into account the targets achieved by him, by the
positive responses to their managers and the feedback from their immediate
seniors
 How they establish values among employees of diverse Culture?
• The Coca-Cola Company often organize its employee into teams in carrying out
there operations.
• This makes the employee feel valuable within the team by contributing different
ideas on proposed operations at the same time by being innovative

12. Employee Motivation
 What is the current management philosophy about how employee perceive
about their job, reward teams, culture etc. and impact on their performance
and satisfaction
• Coca-Cola associates do that by being part of the company’s global service
program. a system that focuses on the development of a core group of workers
for international mobility
• The workers in this program are supported by an international service program
group that manages their compensation.
• The specialists in this group have responsibility for one of five international
groups.

13. Cont..
 What learning theories or approaches does your organization apply
for the learning and development for its employees?
• Traditional learning had been the practice

14. Cont..
 How coca cola motivate their employees?
• Encouraging Open Communication
• Rewarding and Developing Employees
• Financial Rewards
• Energizing Environment

15. Cont..
 How do you relate motivation of employees with their performance
and satisfaction?
• Job-Satisfaction
• Achievement
• Term Work, etc
• Need for Money
• Respect

16. Cont..
 How do you relate rewards with motivation of employees
• Incentive
• Advantages
• Disadvantages

17. Team Collaboration

18. Team Collaboration
 Does Coca - Cola believe in team effectiveness? What are the criteria of
developing team into Coca – Cola?
• Yes! Coca Cola believes in team effectiveness because Team members who work
effectively with one another have the capacity for increased productivity.
• Successful teams comprise members who have an understanding of their own roles
in the group and an understanding of the responsibilities of their teammates as
well.
• Working in a collaborative fashion, effective teams have the ability to agree on
strategic plans, divide work equitably and work together to develop new ideas and
concepts.

19. Criteria…
• Clear Expectations
• Context
• Commitment
• Competence
• Co-operation
• Collaboration
• Communication
• Create Innovation
• Consequences
• Co-ordination

20. Cont..
 How much top management allow team members for taking decisions?
• The associates feel they are a valued part of the team.
• The associates are able to make better day-to-day decisions because they have
accurate information regarding the direction of the company or department.
• The associates feel a stronger bond of responsibility for making the decision.
• It frees up a manager’s time to contribute to the department’s success in other areas.

21. Cont..
 How management encourage teams for
creative thinking for team performance and
achieving targets?
 Enhance creativity and collaboration in teams
using these principles and practices
• Talent
• Healthy relationships are at the heart of
collaboration.
• A guiding vision and clarity of purpose are key
to collaboration.
• Provide a clear mission objective.
• Create an atmosphere of safety, trust and respect.
• Connect the project with big picture company
objectives.
• Make your ideas visible and tangible
• Provide great leadership.
• Use coaching to reinforce a collaborative culture.

22. Cont..
 Normally what kind of conflicts generate in Coca Cola at different
levels among employee and management? How conflict effects the
performance of employees and objectives of organization?
• Relationship conflict:
• Task conflict
• Process conflict

23. Cont..
 How conflict effects the
performance of employees and
objectives of organization?
• Mental Health Concerns
• Decrease in Productivity:
• Members Leave Organization:
• Violence:
• Share and Respect Opinions:
• Improve Future Communication:
• Identify New Members:
• Inspire Creativity:

24. Cont..
 How much Coca Cola believes in collaboration among employees,
teams, departments etc?
• Ability to make a difference: being part of a company that creates value &
makes a difference everywhere we engage.
• Growing from Within
• Be part of a diverse team
• A unique culture... where people convert their passion into action

25. Leadership and culture
 Normally what kind of traits
does your organization find in
their leaders?
• Think like an Immigrant
• Employ a Circular Vision
• Unleash Passionate Pursuits

26. Cont..
 Which leadership theory does your management follow and why?
• Behavioral Theory
• Trait Theory
• Participative

27. Cont..
 Do you think organizational culture shape the employee attitude and
behavior
• Organization’s culture can unquestionably influence human behavior and
consequently the employee performance at work.

28. Cont..
 What is the process of goal
setting in your organization? Does
goals are dedicated or mutually
shared with employees at different
levels?
• Be sure your goals are YOUR goals
• Put your goals in writing
• Challenging but attainable
• Major goals must be compatible
• Revision & Change
• Specific tasks, measurable
achievements
• Target dates
• Prioritize
• Put up reminder signs
• Goals and beyond goals

29. Cont..
 Does management use latest technology for designing structure and
strategies? If yes, then how much?
• Social Networking
• Online Advertising
• Information gathering