Monica Vashistha is a customer service specialist with strong interpersonal, communication, and problem-solving skills. She has experience in customer service, administration, data entry, and office support roles. Her qualifications include being a self-starter, attention to detail, ability to collaborate and work independently, time management skills, and proficiency in Microsoft Office programs. She has relevant experience checking identification information, providing customer service, making flyers, preparing billing, and clerical duties like filing.
1. Monica Vashistha
71 Holyoake cres
Toronto ON M9W 6G9
Tel: 647 763-4042; Email: vashistha.monica@gmail.com
Profile:
Customer services specialist. I have strong interpersonal skills, a versatile skill set and an
innovative approach to problem solving, and written and oral communication skills.
Summary of Qualifications:
High-energy self-starter who takes pride in her work
Maintains a high level of attention to details
Collaborates with co-workers and works well independently
Excellent time management skills with the ability to multi-task
Accurate and efficient in data entry
Microsoft Office Word // Excel// // PowerPoint// Outlook
Relevant Skills & Experience
Customer Service and Administration Experience
Checked identification information for completeness and accuracy
Provided information to voters when required
Make flyers and distribution
Prepared billing for mail out
Performed related clerical duties: word processing, maintaining filing and record systems, faxing
and photocopying
Provided information on billing and services inquiries to the public
Provided office support when necessary
Supervisory, Communication, and Organizational Skills
Establish and maintain Facebook page and email and take calls for company
Meet and greet with potential costumers
Make contractsPrepared reports on weekly basis
Maintained filing system and records including accurate data entry,both numerical and
alphabetical
Training/Certifications:
Customer service & call center training Oct2016 –Nov2016
Customer Service & Computer Specialist July 2014-Dec 2014
Certification in Microsoft Word
Excel, and PowerPoint , Outlook
Work Experience:
Poll Clerk – ElectionsCanada - Federal Election Fall 2010
Administrator/ CSR -Ninja Construction 2009-Present
Quality Control/Support Services-Canada Kennel Club 2001-2004
Billing Seasonal-Purolator Courier Ltd 2003
Volunteer Work:
Data Entry Clerk- Department of National Defense
Assistant Librarian – Martingrove Collegiate Institute
Green peace Cyber activist