Monica Reyes has worked as a Misdemeanor Case Manager at Court Options, Inc. in Miami, FL since 2016 where she supervises 250-300 cases and assists clients in completing court-mandated requirements. Previously, she was a Career Advisor at Career Source South Florida from 2014 to 2016 where she exceeded participation and employment goals. Reyes has a Bachelor's in Criminal Justice from Florida International University and an Associate's from Miami Dade College.

1. Monica Reyes
9821 sw 155 Ave
Miami, FL 33196
305-972-3976
Monimo34@yahoo.com
BUSINESS EXPERIENCE
Court Options, Inc. Miami, FL USA
Misdemeanor Case Manager Dec 2016-Present
 Support and supervise clients in completing the conditions imposed by the State Attorney’s Office.
 Supervise a caseload of between 250 and 300 cases.
 Complete initial court intakes and office intakes on a weekly basis.
 Attend court at least 2 to 3 times a week.
 Act as a point of contact for Attorneys and State Attorney when questions orconcerns arise regarding the
program and or a specific case(s).
 Create supervision reports for all contacts on a monthly basis.
 Initiate collection calls on a weekly basis.
 Enter new cases into Court Options system.
Career Source South Florida Miami, FL USA
Career Advisor April 2014- Nov 2016
 Top 2 member to lead Team in accomplishing Participation Rate and Employment Goals for Company
 Breaking Records as a Team for Company as individual center
 Managing a large amount of Case loads
 Perform client assessment,review Clients Career Plan effectiveness and client progress
 Conduct individual or group counseling sessions to assist clients to achieve employment goals
 Coordinate and monitor services,including comprehensive tracking of client activities.
 Perform case record documentation, paperwork and record keeping
 Ensure accuracy and completeness of customer file management
SUMMARY OF QUALIFICATIONS
 Superior client relations. Skilled in active listening and service orientation.
 Ability to organize, prioritize, large workloads, and large scale projects under heavy pressure.
 Confidence to drive aggressively for results. Ambition to succeed.
 Strong team oriented background. Ability to establish and maintain interpersonal relationships.
 Goal oriented to achieve difficult tasks and overcome challenging obstacles.
EDUCATION
Florida International University Miami, FL
Bachelors in Criminal Justice August 2010 - August 2013
 Major: Criminal Justice
 GPA: 3.01
Miami Dade College Miami, FL
Associates in Arts and Science May 2009 – August 2010
COMMUNITY INVOLVEMENT
Church Soccer League Fort Lauderdale, FL
Assistant January 2010- May 2010
Special Olympics Miami, FL
Assistant March 2010
SKILLS AND INTERESTS
Languages: Fluent in English and Spanish
Computer: Proficient with Microsoft Office, fast typing