1. 16 Newcomb Ct
Little Rock, AR 72210
(702) 806-1938 cell
cdwright@ualr.edu
CHARLES D. WRIGHT
OBJECTIVE Seeking a challenging career that utilizes my skills in my area of
expertise and allows me the opportunity to be part of a team
that services the needs of youth and adults in the areas of
divorce, domestic violence, mental illness, substance abuse and
education.
SKILLS &
ABILITIES
Extensive background in client relations with experience in
problem solving and account resolution. Ability to analyze and
make effective use of data. Ability to adapt to a dynamic and
demanding work environment. Experience in addressing the
needs of difficult or disgruntled clients and serving as liaison
between clients and other members of staff and departments.
Ability to work with others in a team environment. Relevant
administrative and client service experience. Ability to advise
and direct clients. Comfortable with diverse perspectives and
orientations. Ability to communicate in person, electronically
and in writing in a lucid and professional manner.
EXPERIENCE Intern
Arkansas Coalition Against Domestic Violence
May 2014 to Present
Duties: Consisted of but not limited to administrative duties, educational
development, research and answering crisis calls from domestic violence
victims.
Billing Specialist
Imspro, Inc.
August 2008 to August 2010
Duties: Third party collections
Collections Representative
Access Credit Management
October 2007 to August 2008
Duties: Third party collections

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Patient Account Representative
Consolidated Laboratory Services
July 2004 to October 2007
Duties: Client, Patient and Insurance billing
Accounts Receivables Supervisor/Facility Site Manager
Neurology Associates
August 2001 to February 2004
Duties: Billing and collections of accounts receivable
Supervision and training of staff for same
Vendor and maintenance contracts
Facility, grounds, and computer maintenance
Account Resolution Analyst
Conway Regional Medical Center
November 1998 to August 2001
Duties: collection of receivables due by insurances and guarantors, billing of
medical charges for commercial insurance and worker’s compensation
carriers.
Office Manager/Administrator/Insurance Agent
Insurance World, Inc.
January 1996 TO November 1998
Duties: Licensed Agent for life and health insurance in the states of Arkansas,
Mississippi and Tennessee; processing of applications, claims, billing, policies
and related office duties.
Life Skills Trainer
Conway Human Development Center
September 1994 to January 1996
Assist with the day to day care and personal needs of clients. Assist in the
implementation of training programs for each client designated by staff
psychologist.
EDUCATION
Bachelor of Arts; Psychology May 2014
University of Arkansas at Little Rock
Major: Psychology
Minor: Gender Studies
Chancellor’s and Dean’s list
Psi Chi International Honor Society
Pi Gamma Mu International Honor Society in Social Sciences

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CERTIFICATES
Psychology Club
Non-traditional Student Peer Mentor Program
Arkansas Commission on Child Abuse, Rape and Domestic Violence
Mandated Reporter
REFERENCES
Tracy A. Watson
Senior Instructor University of Arkansas at Little Rock
tracymath@yahoo.com
(501) 984-2629
David L Briscoe Ph.D.
Professor of Sociology University of Arkansas at Little Rock
dlbriscoe@ualr.edu
(501) 569-3197
Cynda Alexander
Non-Traditional Student Programs Coordinator
cmalexander@ualr.edu
(501) 569-3370