1. Ruqayyah K. Bobo
313-608-1664 • av4212@wayne.edu
Qualification Highlights
 Over 17 years of experience in customer service and leadership positions with the U.S. Postal Service
 Committed and dedicated to completing task effectively and efficiently
 Goal-oriented individual with strong leadership skills
 Proven ability to finish task in a professional and timely manner
 Highly reliable self starter; can be counted on to complete assignments
 Customer Service Certified, National Seminars Training and DESC,Detroit,MI 2015
Education
B.S., Public Affairs, Wayne University – Detroit, MI, 2014
B.S., Interdisciplinary Studies, Wayne University – Detroit, MI, 2014
Employment History
Board of Trustees American Postal Workers Union (APWU) Local #295 2008 - 2012
 Official custody over the property of APWU local #295 and maintained itemized property log
 Managed the safekeeping of all policies, deeds as well as all important documentation pertaining to the
property
 Audited the books of all financial officers and committees
 Investigated and examined all financial transactions of gravity to include but not limited to vouchers,
invoices, IRS reports and monthly bank statements
 Compared disbursements with disbursement statements
Budget Committee American Postal Workers Union (APWU) Local #295 2008 - 2012
 Summarization of the unions financial plans
 Managed departmental and committees budgets for the year for the following departments: Arbitration,
Education, SOAR, Public Relations, Newsletter, Human Relations, Legislation, Health Plan, Crafts,
POWER and Retirees
 Provided a detailed proposal for projected budget for the upcoming year
POWER Committee American Postal Workers Union (APWU) Local #295 2008 - 2012
 Responsible for coordinating local activities with the National APWU POWER committee
 Provided a detailed report for the Executive Board members any necessary policy and activities of the
union that tends to exclude participation of women or other groups of the membership
 Authored articles for distribution to educate the membership on the role of women in the labor
movement
 Conducted and coordinated with the appropriate departments and committees programs that are
designed to increase participation in the union, with emphases on women’s issues
Mail Clerk United States Postal Service, Detroit, MI/Pittsburgh, PA 1993 - 2012
 Prepared incoming and outgoing mail for distribution
 Performed minor maintenance on sorting equipment
 Manually sorted letters, flat mail, for distribution to proper area zoning
 Responsible for data warehousing storage and procedure
 Used several third-party software applications to complete records and time study reports
 Responsible for training as well as mentoring new hires assigned to the work-floor in my area
 Employment Utilized third-party software applications to send out notifications for all undeliverable
items that could not be mailed
 Handled customer complaints as well as possible mail theft and delivery problems and lost and/or
damaged mail
 Consulted customers on mailing protocols also safety mailing items
 Assisted customers with complex questions and concerning mailing procedures
 Software Proficiency Microsoft Windows 7, Microsoft Windows 8.1, Microsoft Office Suite
2003/2007/2013, STATA, Graphic Design software and numerous 3rd Party web-based applications
designed to company specifications
Volunteer
Volunteer, City of Detroit, Safe Haven Shelter &Resource Center, Detroit, MI, 2013 - Present
Honors & Awards
Wayne State University – Irvin D. Reid Honor College, 2013

2. Mentor of the Year, Safe Haven Shelter & Resource Center, Detroit, MI, 2014