Mika Friday is seeking a position that utilizes her education in English literature and writing skills, as well as her background working with TRICARE insurance and benefits. She has over 5 years of experience in customer service roles at Blue Cross Blue Shield and Joseph A. Bank Clothiers, where she assisted customers, resolved issues, and helped train new employees. Mika Friday graduated from Francis Marion University with a Bachelor of Arts in English Liberal Arts.

1. MIKA FRIDAY
1006 Brookhollow DR #13 | Fayetteville, NC 28314 | 803.587.2417 | Mika.Friday@yahoo.com
OBJECTIVE
To obtain a position that will allow me the opportunity to utilize my education in English literature and writing; and to enable the
growth of my writing abilities. Also to use my background in insurance and benefits; specifically TRICARE, as well as my
managerial experience.
SKILLS PROFILE
- Prompt, enthusiastic, and a fast learner.
- Able to communicate complex ideas clearly and concisely through writing.
- Functional knowledge of Spanish; speaking and writing.
- Proficient with Microsoft software; also willing and able to learn new software.
- Advanced grammatical and language usage.
- Strong analytical, research skills.
EMPLOYMENT HISTORY
Membership Analyst, Blue Cross Blue Shield 4/27/2015 - Current
Columbia, SC
- Process documents in a timely manner, including drafting custom verbiage for member booklets.
- Coordinate with Marketing, Benefit Files, Printing Services and Graphics Departments to produce member booklets.
- Respond to all inquiries and resolve group problems, communicate with group decision makers and participate in book
review meetings.
- Accurate and timely Group Information Library updates, imaging and distribution, file maintenance (electronic and
hardcopy) and other tasks as assigned.
Claims Customer Service Advocate II, Blue Cross Blue Shield 1/1/2013 —4/24/2015
Florence, SC
- Respond to routine correspondence and telephone inquiries pertaining to medical claims and appeals.
- Identify incorrectly processed claims and completes adjustments and related reprocessing actions.
- Help train and assist new employees with learning and completing job functions
- Price ambulance, and hospital claims using various fee schedules
Assistant Manager, Joseph A. Bank Clothiers 5/1/2010 — 12/1/2012
Florence, SC
- Customer service/sales: Primary responsibilities include but are not limited to assisting customers with their clothing
needs.
- Performed opening and closing task(s) of store operations.
- Performed inventory reviews and ship inventory to selected clientele.
- Managerial functions included nightly financial reconciliation, and personnel scheduling.
- Training and mentoring new employees
Resident Assistant, Francis Marion University 8/1/2009 — 12/1/2010
Florence, SC
- Monitored resident’s activities and assisted with daily issues.
- Organized educational and non-educational programs.
- Helped incoming students become acclimated to college life.
EDUCATION
Francis Marion University, Florence, SC
Bachelor of Arts English Liberal Arts