This document is a resume for Amber M. Ross seeking a customer relations or management position. It outlines her background in customer relations with over 5 years of experience in retail management and sales. It also lists her areas of skill including customer needs assessment, project planning, and problem solving. Her education includes a Bachelor's degree from California State University, Northridge. Her professional experience includes store manager roles at Jerry's Cleaners where she developed new commercial cleaning contracts and an affiliate program, and human resources intern and administrative assistant roles at Live Nation Entertainment and Junipero Serra High School.

1. AMBER M. ROSS
21636 Villa Pacifica Circle Carson, CA 90745  amross@yahoo.com  310-874-8000
OBJECTIVE To secure a Customer Relations/Management position that will continue
to build on my education and training while showcasing my skills.
BACKGROUND Self-motivated people-person with more than 5 years’ customer relations
experience including Retail Management & Sales.
AREAS OF Design Planning/Execution Personnel Supervision & Training
SKILL Prospecting & Networking Prioritizing & Delegating
Assessing Customer Needs Attention to Detail
Effective Presentations Microsoft Office
Maintaining Employee Files Planning & Managing Projects
Customer Loyalty/Retention Troubleshooting & Problem Solving
EDUCATION
California State University, Northridge
Bachelor of Arts Degree in Liberal Studies, 2015
PROFESSIONAL HIGHLIGHTS
Jerry’s Cleaners 2011-present
Store Manager
As a Manager of the oldest cleaners in the City of Carson, Responsible for the supervision and
execution of 1-million-dollar annual store operation. Communicating regularly with all team
members’ through one-on one discussion, group meetings, soliciting input, answering questions,
and ensuring communications is open between management and all team members. In charge of
employee relations from handling complaints from employees to enforcing company policies.
Schedule and organize interviews with suitable candidates. Communicate requirements and
duties to prospective candidates. Responsible for maintaining and over-seeing contract
operations with various government, companies and church entities. Responsible for employee
and new hiring training. Responsible for all marketing efforts and community involvement.
 Developed a commercial and government cleaning contract plan responsible for
acquiring several contracts from direct competitors including the City of Carson,
Los Angeles County Sheriff Department and various churches throughout the
area.
 Developed a Welcome Commercial Cleaning affiliate discount plan through the
Carson Chamber of Commerce expanding cleaners marketing and cleaning reach to
over 250 businesses.

2. Live Nation Entertainment 02/2016 to 06/2016
Human Resources Intern
Performed administrative and office support activities for multiple supervisors. Prepare and
maintain employee files, assuring accuracy, compliance and confidentially. i.e.: unemployment
claims, verifications, and I9 status. Maintains files of profit sharing plan history, profit sharing
data, correspondence, reports, and forms. Assist Human Resources Manager in obtaining
statistics and information in renewal process of any Health, Life and Retirement plans that
benefit the company.
Junipero Serra High School 01/2008 to 05/2011
Administrative Assistant
Provided administrative assistance by filing paperwork. Used Microsoft Office to keep record
statistics from previous games and preparing the schedule for upcoming weeks. Maintained
communications with parents of the players on upcoming events and/or meetings through email
or by phone. Assisted in daily preparation of football games and other necessities within the
football program along with the coaching staff. Kept record of statistics during games. In charge
of football supplies and maintained detailed record of equipment particularly when supplies were
low.