1. Mona Ibrahim
07413757333
116 Redford Close
Feltham TW13 4TE
monaya.i@gmail.com
Experience
Embassy of the Arab Republic of Egypt, Commercial Office, London, UK 2015 to present
Personal Assistant to the Minister Plenipotentiary
• Assist Ministers in cultivating commercial links between the UK and Egypt
• Manage Minister's diary and travel arrangements, field calls and write correspondence
• Handle highly sensitive and confidential information discreetly and reliably
• Assist in coordination of business dinner for Egyptian President and 250 top UK business leaders
• Coordination of private meetings between Minister of Industry and select UK business leaders
• Supporting a trade mission from Egypt and arranging bilateral meetings
• Responding to queries, conducting ad hoc research and presenting to Egyptian businesses seeking support
• Compile industry research giving highlights and trends to support commercial trade strategy
Suits for Success, Inc. , Jersey City, NJ, USA 2013 to 2014
Programs Assistant
• Restructured database of affiliated agencies, following up to ensure every piece of information was current
• Assisted with paperwork, scheduling, and suiting of clients
• Was the first point of contact for all inquiries
• Handled confidential client paperwork, scheduling, and suiting of clients
• Analyzed data and statistics to better understand the needs and experiences of our clients
• Implemented new procedures to better protect confidential client information
• Prepared monthly reports for accounting purposes to be submitted to the County Welfare Office
• Developed and streamlined Excel reports to improve accuracy and speed of data analysis
• Managed the Client Social Services Tracker (CSST) database for Suits for Success, Inc. in accordance with CSBG grant
requirements
• Represent Suits for Success, Inc. at fundraising and community events with local government (City Mayor’s office, NJ State
Governor’s office)
• Prepared reports for county freeholders on demographics of clients served, including such statistics as Placed Employment,
and Placed Employment Conversion for over 1,000 clients for the FY 13-14
• Re-structured and implemented Going Places Network (GPN), an 11 week job placement program, for the first cohort of
2014
• Administered sessions to 20 students, coordinating speakers, mentors, and job placement for every student
New Horizon International School, Cairo, Egypt 2012 to 2013
Kindergarten Teacher
• Created and implemented lesson plans for all subjects
• Improving vocabulary, pronunciation and comprehension through conversation, reading, and writing
Tour Egypt, Cairo, Egypt 2010 to 2012
Writer/Customer Service Representative (CSR)
• Handled client booking problems, with regards to political and environmental issues preventing travel successfully negotiating
resolutions to customer concerns in a high pressure environment
• Created and maintained social media accounts from scratch in both English and Arabic to drive interest in tourism, generating
4,500 Facebook page likes and 1,500+ followers on Twitter, and drove traffic through Reddit, LinkedIn, and Digg
• Created social media campaigns and contests across various social media platforms to drive traffic and increase company’s
reach and recognition, such as actively participating in Travel Talk on Twitter (#TTOT)
• Created social media campaigns in collaboration with the Egyptian Tourism Authority on to kick start post-revolution tourism
to the country
• Created and managed the official blog (contributing 50+ blog posts), and managed a team of 8 translators
• Researched places of interest, visited them, and contributed 12 exclusive articles to TourEgypt.net
• Selected templates to use and wrote copy for the complete re-design of the itineraries and marketing materials that were
distributed to potential clients
• Populated a comprehensive database of tourist site descriptions and prices, including markups, to improve speed to market
and improve process of tailoring packages and itineraries for clients

2. Fairmont Heliopolis and Towers, Cairo, Egypt (5 star hotel) 2008 to 2010
Assistant Catering and Conference Services Manager
• Organized national medical conferences, such as the National Cardiology and National Hypertension Conferences, of over
2,000 guests, including the creation of menus, optimizing seating and setup arrangements, and arranging all audio visual
requirements
• Dealt with large last minute increases in attendance numbers (up to 500 attendees) with less than 12 hours notice
• Gave information to customers to help book meeting and room space, together with the sales team, in order to maximize
rooms and catering revenue, and achieve budget goals
• Planned events such as weddings and meetings for the elite members of society, with attendance ranging from 350-1000+
guests
• Coordinated accommodation, meeting space, food and beverage, audio visual, security, and other technical services for the
US Embassy Press Team during the June 2009 U.S. Presidential visit to Egypt
• Consulted and coordinated with chefs, audio visual and banquets staff in order to learn what was needed to improve the
Banquet Event Orders (BEOs) and make them more efficient
• Implemented new guidelines for what information to be included in BEOs created in Opera, based on coordination with
representatives from relevant departments, creating a clearer, more streamlined set of notes
• Issued Group Resumes for large events and events including at least 10 rooms
• Conducted meetings to review and facilitate discussion on Group Resumes in which the client was introduced to the heads
of major departments
• Brainstormed and created menus with Executive Chef, and priced them
• Performed site inspections, including banquet space and accommodation rooms
• Rearranged banquet space blocks according to need in order to maximize the utilized space and revenue
Education
2007 Boston University, MA, USA
Bachelor of Science (BS): Hospitality Administration
Honors: Cum Laude
*Legally permitted to work in the UK with no restrictions