1. A N N H E I N , C M P
6412 Valley Oak Plaza, Martinez CA 94553
Cell: (925) 285-6415 Email:● annmhein2000@yahoo.com
SENIOR PROJECT MANAGER AND DIRECTOR
Programs and Events Professional
QUALIFICATIONS
• More than 18 years of programs development, project and event management for public schools,
corporations, and non-profit organizations
• Director and senior manager operating complex programs and events with attendance of 200 to 11,000
managing all program logistics from pre planning to execution with a very high success rate
• Manage overall project financials, monitoring project expenses and budget, highly skilled overseeing vendor
contracts, negotiating savings with much success reporting financials under budget
• Extensive knowledge developing requests for proposals and managing vendor selection, policies and
procedures along with implementation of new strategies, obtaining renewal business.
• Director lead for teams consisting of 8-70 employees, executing successful projects, events, and activities
maintaining timelines, hitting key milestones and deliverables, negotiate, and resolve sensitive issues among
teams
• Strong leadership and communication skills building relationships and partnerships with all major stake
holders and key leaders.
• Mentor, Trainer developing key skills and knowledge with the ability to create motivation, enthusiasm,
energy and positive morale among project team members.
• Organized, managed and executed several extremely successful projects to meet the fundraising needs
of the Walnut Creek Education Foundation and the Walnut Heights Elementary School, promoted tax
measure elections; and raised community awareness and funds through hike-a-thons, galas, dinners, and
auctions
• Consistently recognized for leadership-in-service-to-others, strong networking skills, and a natural and
genuine ability to influence
• Proven aptitude for technology and/or software solutions and analytical skills
• Community Service Volunteer project management, leading teams of 10000 or more working to revitalize
impoverished very low income neighborhoods by rebuilding playgrounds, renovating school facilities,
stocking food banks and emergency school food closets
PROFESSIONAL EXPERIENCE
Maritz Travel, Walnut Creek, CA 2/2012- present
Senior Project Manager/Mentor
• Completes overall project timeline and budget; establish a work flow schedule with post-sale team to
facilitate prompt and accurate handling of all program details. Keep track of project timelines to meet crucial
deadlines for both client and outside vendors
• Completes Statement of Work (SOW) document to outline deliverables for assigned program.
• Responsible for accurate program forecasting and updating business management systems with detailed
financial information on a weekly basis
• Updates and manages the timeline of deliverables for the project or change for the client, and monitors the
project status. Conducts regularly scheduled status meetings from pre-launch through program operation,
and ongoing programs, with client and Maritz stakeholders. Acts as team leader, communicates program
requirements to team.

2. • Mentors and trains team members on project logistics, best practices, company systems and processes for
the team to be confident and inspired to be successful
• Execution of clients vision of program and to deliver the best outcomes to meet the clients expectations
• Gives clear direction to project team about the clients' needs, expectations, and business rules and
objectives
• Manage all logistics for onsite/offsite events and activities including large group activities, team buildings, as
well as all hotel meeting rooms, banquets, and other 3rd
party vendor contracts and payments
• Oversee onsite staff of up to 15 travel directors and over 70 staff providing all details and logistics for the
team to execute the program successfully
• Manage VIP special projects and oversee VIP logistics.
• Oversee program production which includes audio visual, program design, and work as liaison between
client and production companies
• Manage the logistics for registration online processes, hotel rooming lists, food and beverage needs,
speaker needs
• Independently interfaces with day to day client contact. Works closely with client to ensure program
objectives are executed. Maintains proactive, positive, open line of communication between client
• Manage tradeshows, exhibitors, poster sessions, and booth vendors, oversee all aspects of exhibits and
booths
• Management of community service projects, ground transportation logistics, dinner events
• Provide post program feedback – what worked, what can be done different for the client to have for future
programs
• Manage multi-property events including, but not limited to, convention centers, sports venues and arenas,
amusement parks
Novartis Vaccines and Diagnostics, Emeryville, CA 4/2007 – 1/2010
Meeting and Event Manager
• Planned and executed an average of 70 domestic and international meeting and events per year for this major
pharmaceutical company – planned meetings for investigators, study coordinators, research and development,
symposiums, national sales, training workshops, advisory boards, retreats, and corporate employee events.
• Managed budgets of up to $125,000 for meetings - negotiated hotel and vendor rates, food and beverage,
audio visual, and room rental fees; minimized costs for ground transportation, air travel, offsite activities;
avoided hotel attrition fees and penalties; and achieved consistent savings of at least 20% of overall meeting
costs.
• Coordinated annual Community Partnership Days – interviewed executives of up to 15 nonprofit organizations
in need of volunteer work; made opportunities visible to internal Novartis employees; created a kickoff event
involving speakers, information sharing, and corporate visibility through media outlets.
• Managed planning for up to 10 regional and national trade shows per year including the American Association
of Blood Banks with over 2500 participants.
• Coordinated all activities of a ground-breaking event for Novartis for a new manufacturing facility in Holly
Springs, North Carolina – created promotional materials; invited the CEO, more than 500 executives and
employees, the city mayor, a state senator, the secretary of state; hired a production company to create a large
tent environment for the event; hosted 3 news outlets and representatives of radio and television; and
received rave reviews from all attendees and through the media.
• Created an event to celebrate accomplishments of prior year and “Breaking Through to 2010” –worked with a
production company to have a “brick wall” constructed; simulated “breaking through the wall” using a green
screen, and video of staff coming through the wall; selected a winning new team song for the event; and
earned recognition for a “high spirited” and “motivating” event.
• Planned international meetings and exhibits for road shows for Novartis in Latin America – coordinated with
meeting coordinators in Brazil, Argentina, and Mexico; oversaw design, construction, and on-site management
of exhibit booths; and coordinated distributor meetings in Peru.
Associate Director, Meeting Professionals International, San Ramon, CA 4/2006 – 4/2007

3. • Marketed and promoted Northern California Chapter educational conferences (8, with up to 300 participants),
workshops (12), galas (2), and quarterly board retreats – managed online registration; developed website
marketing and other event materials (newsletters, flyers, handbooks, agendas, and signage); and assisted
speakers (logistics, audio visuals, transportation, and hotel accommodations).
INDEPENDENT CONTRACT MANAGEMENT
Corporate Event Manager, RW3 Technologies, Alamo, CA 2005
• Managed an 3-day Executive Peer Group meeting held at the Omni Hotel in San Francisco for RW3
Technologies, with a budget of $60,000 – coordinated registration, hotel accommodations, food, beverages,
group dinners, golf tournament, San Francisco Attractions Tour, awards for speakers, and gifts for attendees.
Event Coordinator, Events With A View, San Rafael, CA 2005
• Helped to coordinate a cruise for 450 and organized a Corporate Carnival event for families attended by over
300 in Golden Gate Park – organized registration, bus schedules, decorations, vendors, table seating volunteers,
and timing of events.
Promotions and Event Coordinator, Dudum Enterprises, Walnut Creek, CA 2003 - 2004
• Created promotions for the owner of the Echo Restaurant in Walnut Creek – created brochure, attended local
events to promote restaurant, targeted corporations for large events at the restaurant, and organized a Jazz
Day at the restaurant with live musical groups.
Programs and Event Coordinator, Head Start Association, Walnut Creek, CA 2002 - 2003
• Hired to increase organization membership and doubled membership in first year – revitalized brochures and
membership forms; organized workshops at conferences; sent registration information and followed through to
confirm attendance; handled hotel, food and beverage; worked with vendors; and negotiated all contracts.
Event Coordinator and Fundraiser, Diablo Ballet Company, Walnut Creek, CA 2001 - 2002
• Hired to increase subscribers – created press releases and worked with newspapers for publication;
coordinated special events to increase awareness of the ballet company.
• Created a mother/daughter event that involved members of the ballet company as participants – worked with
the sales department of the Marriott in Walnut Creek; coordinated a silent auction; increased subscriber list
significantly from the excitement generated by this event.
EDUCATION Master of Science - Hospitality, Recreation and Tourism, California State College, Hayward,
CA – In progress - May, 2016
Bachelor of Arts – English, California State College, Hayward, CA
Associate of Arts, Diablo Valley College, Pleasant Hill, CA
AWARDS Standing Ovation Award of Excellence, Maritz Travel, 2016
VOLUNTEER
Walnut Heights Elementary School, Walnut Creek, CA
Event Coordinator, Contra Costa Child Abuse Prevention Counsel, Orinda CA
Child Care – Emotionally Disturbed Children, Bay Area Crisis Nursery, Concord, CA
Parents/Teachers Association, Board of Directors, Walnut Heights Elementary School
Council Member, Contra Costa Child Abuse Counsel
Event Coordinator/Chairman of Fundraising and Special Events,
TECHNOLOGIES Microsoft Office; Word, Excel, PowerPoint, Access, Outlook, PRIME Accounting application,
Team works and Impact Data Bases, Share point sites, Dropbox, social media sites