1. MOHAMMED IDREES MOHIUDDIN
Contact no: - +971528823106
Email id - mohammedidreesmohiuddin@gmail.com
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OBJECTIVE:
To be a part of an IT Organization as an IT Sales Executive where I can contribute in
Growth of its business using my efficient skills in Sales
 Intermediate with 74.2% from Narayana Junior College, Hyderabad (Board of
Intermediate) in 2008
 S.S.C with 56% from Turning point High School, Hyderabad (Board of secondary
school Education) in 2006.
 PGDCA from CMC institute Hyderabad in 2008
PROFESSIONAL EXPERIENCE:
TOTAL EXPERIENCE: 3YEARS
Company : (Sharaf Group, SHARAF DG) (UAE)
Duration : 2-Jan-2014 till present
Position : IT Sales Executive (Retail Associate)
Job Description:
 Give Presentation and demonstration to the customers.
 Gaining a clear understanding of customer’s requirement.
 Recording sales and order information of the customers and sending to suppliers.
 Maintaining and developing relationships with existing customers via telephonically and
emails.
 Maintain an awareness of all promotions and advertisements.
 Ensure that each customer receives outstanding service by providing a friendly environment,
which includes greeting and acknowledging every customer, maintaining solid product
knowledge and all other aspects of customer service.
 Assist in floor moves, merchandising and display maintenance.
 Assist in processing and replenishing merchandise and monitoring floor stock.
 Communicate customer requests to management.
 Assist in completing price changes within the department.
 Participate in year-end inventory and cycle counts.
 Any other tasks as assigned from time to time by any manager.
 Attending team meeting and sharing best practice with colleagues.
 Assisting shoppers to find the goods and products they are looking for.
EDUCATIONAL QUALIFICATION:

2.  Reporting discrepancies and problems to the supervisor.
 Giving advice and guidance on product selection to customers.
 Receiving and storing the delivery of large amounts of stock.
 Keeping up to date with special promotions and putting up displays.
 Stocking shelves with merchandise.
Worked as a .net developer at MAGWEB Technologies (Hyderabad)
From June 2012 – July 2013 - (IT SALES EXECUTIVE)
TECHNICAL SKILLS:
 Monitoring, reporting and troubleshooting the issues for the services and other issues.
 Trouble shooting for cabling (links), hardware replacements/reset/transfers issues.
 Troubleshooting of faults and analyzing the root cause for the same.
 Implement measures proactively in order to prevent potential issues/faults.
 Computer logs performances are checked for the alarms generated on the nodes.
 Collaborates with the vendors for the fault management function.
 Analysis of Active /History alarms and report to the concerns departments and
knowing the cause of the alarms generated.
 Follow up on-call support (24*7) for all Departments.
 Makes routine maintenance checks, takes follow up actions and documents.
RESPONSIBILITIES:
 Leadership & Management of Technical Engineers or small team
 Carries out highest level technical support skills per technology
 Supports to Fault Management function
 Supports Performance Management function
 Supports Configuration Management function
 Collaborates with others to resolve complex matters
 Takes part in 24x7 (Call-out) for technical support
 Supports planning and execution of complex network HW/SW upgrades
 Investigations major outages
 Supports report writing as required by management
 Interfaces with Vendor engineers on escalated technical matters
 Makes routine maintenance checks, takes follow up actions and documents...
KEY STRENGTHS:
 Quick Learner.
 Self-confidence, Highly motivated and commitment to achieve results.
 Team work skills with the ability to interrelate and work.
 Positive Attitude and Good Communication (oral and written) Skills.
PERSONALITY TRAITS:
 Strong persuasive skills.
 Good in decision making.
 Excellence in Presentation, negotiation and communication Skills.
 Target Oriented & Hard worker.
 Ability to work in minimum supervision.
 Ability to work under pressure.

3. PERSONAL DETAILS:
Father’s Name : Mohammed Jani Mohiuddin
Nationality : Indian
Passport Number : k5553706
Date of Birth : 22-12-1989
Sex : Male
Marital status : Single
Languages Known : English, Hindi, and Urdu
Visa Status : employment
Present Address : Al-Riga Street, Dubai.