1. SAJJAD BAIG H.A
Email ID: sajjad1588@gmail.com
Mob : 9611188567
Objective
Seeking a challenging position in a premier company that will enable me to utilize my
analytical, leadership and interpersonal & process oriented skills to deliver maximum
value to the organization.
Overview
An Operations professional who effectively manages project tasks requiring interaction
with multiple departments, resolves issues in a professio nal manner. Goal oriented,
motivated self-starter, with ability to handle multiple tasks. Accurate, Flexible, resilient
to a hectic environment, pro-active with ability to develop good working relationship with
stakeholders.
Professional Experience
Company : EMC2
Designation : Operation Analyst
Duration : 22 July 2013 to till date
Place : Bangalore, Karnataka
Core Competencies
 Customer Orientation
 Time and Behavior Management
 Cross functional team Co-ordination
 Building Collaborative Relationships
 Quality and Results Oriented
 Excellent problem solving skills
Job Profile and Key Responsibilities
 Ensuring SLA meets the client’s metrics.
 Perform data analysis and verification through the internal & external sources
 Manage client & process queries in a professional and service-minded manner
ensuring that resolution is provided accurately within given time frame
 Allocation of daily Volumes to the team based on the Subject Matter expertise of
the representative set of clients
 Attaining process related call, Client calls, Online meetings for procedural
change, Client updates and to meet any business needs
Additional Responsibility
 Diligent in responding to the customer queries, solutions-oriented.
 Successfully handled the data management and broad range of reporting with a
view to apprise management of process operations.
 Good Experience in accomplishing Quarter End Close Activities.
 Hand on experience in working applications like ORACLE, SQL.

2.  Preparing Job Aids for process and sub processes which assist the trainees.
 Documentation of all the new updates accordingly and sharing the information
with the team.
 Working with team, Team Lead/client on the process improvement areas.
 Significantly reduced the Escalations of the team members by controlling the
errors rates by conducting various refresher trainings
ProjectsandAchievements
 Awarded twice in the first 2 years at EMC2
 Individually handled a Project in EMC - Dash board (From late 2014)
 Have Handled a New Project in EMC - SAP CRM. (From Early 2015)
 Successfully assisting management in reporting and Data presentation to offshore
team and the Global Business Unit.
 Successfully trained New employees on the process and their responsibility.
 Active committee member of EMC Fun committee
 Active member of EMC Corporate Social Responsibilities (CSR).
 Participated in various P3 Events conducted by EMC.
 Awarded with 2 awards in the work of period of almost 3 years.
AcademicCredentials& Technical Proficiency
 Post-Graduation MBA (Finance) 2012 East Point College of Higher Education,
Bangalore University
 Graduation B Com (Commerce) 2010 Sri Jagadguru Renukacharya College,
Bangalore University
 Strong computer skills, including proficient knowledge of Microsoft Suite (Excel,
Word, PowerPoint) and Reporting Tools.
Personal Details:
 Date of Birth : 15th April 1988
 Fathers Name : Mr. Azger Ali Baig
 Nationality : Indian
 Language : English, Hindi, Kannada, Telugu
Place: Bangalore
Date: SAJJAD