1. Arvind Mohan
Email: ambehl@hotmail.com, Contact No.: 022-22826135, Mobile: 9819982861/9899002861
Seeking senior level assignments in Corporate Training and Change Management / Client
Relationship Management with a high growth oriented organization in Banking Sector
Career Precise
 Professional with 40 years of experience in the areas of Change management, Corporate Training,
Operations Management, Business Development and Relationship Management in the Banking
Sector.
 Retired as Dy. General Manager from Union Bank of India where i was leading a Branch
Transformation initiative named UnionXperience. Improved the business performance by the
branches taken up under the initiative by developing skills and motivational level of branch Staff.
These branches have shown a growth rate twice that of other branches during 2014-15.
 Possess effective communication, interpersonal & problem solving skills with the ability to handle
extremely busy and hectic schedules.
 Training of Staff at all levels towards Need for Change
 Developed competency in implementing strategies towards enhancing market penetration, business
volumes and growth.
 Well Experienced in supervising the entire operations of the Branch on a very high level.
 Handling day to day activities in co-ordination with internal / external departments for smooth
business operations.
 Experienced in software development for banking sector and its implementation
Organisational Experience
Since Dec’76 Union Bank of India
- (It is one of the top 5 Nationalised Banks)
The Growth Path:
Dec’76-Jan82 Clerical Cadre
Feb82-Sep’88 Assistant Manager
Oct’88-Aug’00 Manager
Aug’00-Mar’06 Senior Manager
Apr’06-Jun’12 Chief Manager
Jul’12-to May’16 Asst. General Manager
Jun’16-to Nov’16 Dy. General Manager
Key Result Areas
Change Management
 Overseeing Change Management under the Project “Utkarsh” undertaken by the bank at Corporate
Level for Transformation of Processes for improved efficiency, profitability and ensuring customer
service excellence.
 Conducting meetings at Regional Level for emphasising the need for change and ensuring smooth
transition to the new way of working.
 Initiating pro-active steps for resolving various issues with proper inter-departmental coordination
particularly with IT Dept.
 Setting Targets and Monitoring performance Levels of branches and various other units.
Operations Management
 Conducting meetings for setting up sales objectives and streamlining processes to ensure
smooth functions. Ensuring smooth execution of operations.

2.  Initiating pro-active steps for resolving the customer complaints with proper inter-departmental
coordination with 0% escalations and 100% service quality maintenance.
Team Management
 Leading, training & monitoring the performance of team members to ensure efficiency in operations
and meeting of individual & group targets.
 Motivating the sales force continuously and facilitating career growth of team members.
Accomplishments:
 Successfully managed the transition of ~300 Branches/units spread over 7 regions in 2015-16.
Buoyed by success of these branches bank has decided to convert all its Metro & urban Branches to
“Utkarsh” Model. During the Current FY ~500 branches spread in 20 regions will be brought within
the ambit of Utkarsh Model.
 Monitoring closely performance of ~300 branches/units in key areas of Business Growth, improved
TAT, Customer service, Adherence to Norms, etc.
 Acknowledged for implementing computerization of Branch Operations starting from scratch to a
position of 35 computerised branches in the zone during the period 1988-1994.
 Played a vital role as Branch Head in augmenting the profitability, productivity and business as
Branch Head for various branches.
 Developed Software for Consolidation of Annual returns received from branches and Software for
Reconciliation of Inter Branch Accounting entries.
Trainings
 Attended trainings in Computer field from CMC and other organizations.
 Training in Audit of Computerized Systems.
Education
 M. Sc (Maths) from Delhi University in 1978.
 B.Sc. (Hons) in Mathematics from Delhi University in 1976.
IT Credentials
 Post Graduate Diploma in Computer Applications from IGNOU in 1999.
 Advanced Diploma in Computer Applications from IGNOU.
Certification
 Certificated Associate of Indian Institute of Bankers (CAIIB) Year 1987
Extra- Curricular Accolades
 Paper on “Management Issues in the development of Information Systems ” published in
Bulletin of Indian Banks Association in 1999.
 Paper on “Core Banking Systems” published in Bulletin of Indian Banks Association in 2002.
Personal Dossier
Date of Birth : 24th
November 1956
Permanent Address : 8A/5, F Floor, Old Rajendra Nagar, New Delhi – 110060.
Present Location : Mumbai.
Last drawn Emoluments: Rs. 15 Lac p.a plus perks.
Expected Emoluments : Negotiable
Preferred Location : Delhi NCR