Phil Wilson is the Systems Manager for the IT department. He is responsible for leading the Systems team to ensure projects are completed on time and to a high standard. He oversees the maintenance of the CO2 management software and infrastructure systems, ensuring backups are performed according to the disaster recovery plan. His duties also include developing relationships internally and externally, reviewing departments to identify areas for IT improvements, managing the performance and training of his team, and ensuring compliance with health and safety policies.

1. JOB PROFILE
Job Title: Name:
SystemsManager Phil Wilson
Responsible For: Department:
NickYouel Systems(IT)
Job Summary:
To be responsible for the Systems Team to ensure that project deadlines are met and work
is to an excellent standard, providing strong leadership and direction to ensure the
implementation of services to internal and external customers.
To be responsible for the upkeep and maintenance of the CO2 management software which
will interface in all aspects of the business. Reporting to the FD any issues, potential issues
that may cause any disruption to the normal workings of the business. Infrastructure
maintenance ensuring that the IT Infrastructure is constantly at an acceptable level of
operation while ensuring that all critical systems are backed up in accordance with the
company DR plan.
Main duties:
Service Delivery
 To develop and maintain excellent working relationships with internal and external
stakeholders, including customers, suppliers, dealers, departments
 To identify, agree and implement improvements in internal processes in order to
improve service delivery and customer expectations.
 To be responsible for organising and overseeing all the health and safety
requirements for the department

2. JOB PROFILE
Operations
 To develop excellent working relationships within the business and externally; assist
with internal projects as required
 To develop, maintain and manage the CO2 management and FDS production
software which interfaces with all areas of the business
 To ensuring that the I.T info structure is constantly at an acceptable level of
operation
 To regularly reviewing each department to identify any requirement and/or areas to
streamline the department with the use of IT.
 To provide analytical support as required to all departments
 To monitor the progress of the department and the achievement of individual and
departmental objectives and KPI’s, ensuring these are aligned with the overall
business objectives.
 To challenge existing processes and procedures on an ongoing basis, and implement
processes that improve integral systems, reduce duplication, streamline systems and
work cross functionally with operational departments.
People Management
 To support & develop the system’s team, providing coaching, mentoring, feedback
and support.
 To monitor performance and progress of the team, identifying any skills gaps.
 To ensure regular communication with the team to ensure the smooth operation of
the whole department
 To manage the team performance, conduct annual performance reviews.
 To review and agree department and individual business objectives, aligning these
with the business objectives and agree team and individual key performance
indicators.
 To develop and implement the departmental skills matrix, ensuring that the team
have the appropriate training opportunity to develop and enhance their skills and
performance.
 To be responsible for the appropriate departmental staffing levels, working with HR
if a staffing need is identified.
 To ensure all staff are fully inducted into the business, including probationary
reviews, identifying training needs and ensuring regular supervision.
 Any other reasonable duty that may be assigned.
 To comply with Conservatory Outlet Quality Policy and objectives in every aspect of
own work.

3. JOB PROFILE
Quality Management
 To work in accordance with health and safety regulations, and also ensuring the
health and safety of all staff. Reporting near misses and RIDDOR.
 Any other reasonable duty that may be assigned.
 To comply with Conservatory Outlet Quality Policy and objectives in every aspect of
own work.
 To ensure process are implemented with the use of CAR’s
Skills,Knowledge andExperience:
 Innovative, flexible and energetic
 Ability to work independently and take initiative
 Excellent attention to detail; strong focus on delivery of Good administrative skills
with the ability to prioritise
 Good knowledge and Understanding of Microsoft software packages, Firebird SQL.
MySQL, WindowsXP, 7, 8, and 8.1, Windows Server 2008, 2008r2 and 2012.
Microsoft Office 2010 and 2013, Microsoft Exchange 2010, Symantec Back Exec on
premise, HP Rack and Tower Servers, Network devices such as Printers and
switchers.
 Strong Knowledge of the administration of FDS Window Designer Software
 Excellent Knowledge of Windows Domain Environments (AD DS)
 Excellent communication skills at all levels
 Ability to successfully follow process and deliver required and measurable results
 Experience of the manufacturing industry
 Excellent planning and organisational skills
 The ability to demonstrate effective time management and prioritise tasks
 Excellent communication skills with the ability to communicate with both internal
and external stakeholders
 The ability to identify and implement fit for purpose processes to improve and
streamline the processes currently in use.
 Excellent product knowledge with the ability to keep up to date with developments
within the industry
 Excellent team management skills with the ability to motivate coach and mentor the
team and measure team performance.
 A proactive approach to work with the ability to prioritise and manage own
workload.
 A willingness to undertake further training with the ability to implement learning
into your daily work.
Signature of JobHolder: Signature of Line Manager: