1. Prakash J.K Singh
Cell: 7755924934
E-Mail: prakashdon07@yahoo.com
Alt Contact: 8308408424
Career Objective
“To work in a corporate industry that provides a challenging and competitive environment, which will allow me
to display my experience, skills and capabilities for the betterment of the company and to increase my potential
as well”
Professional Profile
 Perceptive leader with a strategic vision, practical planning and implementation skills in the areas of People
and Product Management.
 A diverse Skill base and career background which includes Software trouble shooting, ensuring 100%
quality audits.
Areas of Expertise
Projects Software trouble shooting Training and Development
Team Building People Management Leadership
Product Management Operations Quality Assurance
Personal Strengths & Key Skills
 Punctual, hardworking, effective communication skills and leadership qualities.
 Ethical and motivated team player with ability to get adapted to various environments in short period and
produce results.
 Excellent in oral & written communication.
 Ability to handle multi-tasking and cross functional coordination.
 Think out of the box to find solutions as per business requirements.
 Proactive team builder, who trains, motivates & energises team for achieving 100 % targets.
 Proficient in developing and maintaining public relations.
Certifications / Achievements
2006 : Certification in consistently exceeding client expectation in all Quarters of Operations
2006 : Certificate of Appreciation for topping the performance ranking stacks for process TSR
2007 : Completion of Yellow Belt Project.
2007 : Certificate for Quality Score Improvement in TSR Process (BT Global)
2007 : Certificate of Appreciation for performing detailed analysis to achieve better results
2007 : Certificate of recognition for Determination of Sampling Methodology (BT – Wholesale)
2008 : Certificate for being competent of T 100 Module of Fundamental of Telecommunication
2008 : Certificate for completion of YB Project (Decrease in error count)
2008 : Completion of Green Belt Project.

2. Experience
 Consultant for JLR Project – Tata Technologies Ltd, (Feb 2015 till date).
 Represent Release Operations at the Change Management Meetings.
 Co-ordinate & facilitate the meeting agenda for all release due for submission to CMM for review and
authorization.
 Provide guidance to the CMM attendees where roadblocks occur in order to speed up the CMM process
 Liaise with key functional areas e.g. Finance ,Manufacturing, Purchase, MP&L etc. for any urgent
release
 Monitor WERS (Mainframe Application) mailbox messages for change communication
 Record CMM meeting decisions (Authorized, Rejected or failed and agree a revised AR date)
 Work closely with process team to support Change Management Process improvement opportunities and
be actively involved in helping to roll these out across the business.
 Train teams in critical incident reporting and resolution mechanism.
 Protection of Company’s assets across entire spectrum of Operations.
 Senior Analyst in PC Systems (2008-2015).
 Identifying areas of obstruction and taking steps to rectify, through application of trouble shooting tools
of the software required for the computer games.
 Executing cost saving and energy saving techniques/measures and modifications to achieve substantial
reduction in Expenditures to increase operational profit.
 Ensuring Installation of Games of high definition.
 Organising various Game events for the company.
 Planning for overall operations of PC Systems
 Stock Management, Provisioning and Procurement for Items required for PC Systems.
 Control and Monitor by keeping the accountability of the accessories required for trouble shooting.
 Infosys as Quality Auditor (2005-2007).
 Handling Data Quality Auditing for a team of 20 Executives.
 Identifying areas of quality failures and taking steps to rectify the same by Monitoring and Auditing case
which were made by the Advisors.
 Improved efficiency / productivity by 40 % of the team by introducing various refresher sessions for
reduction in escalations and order holds.
 Review quality inspection personnel qualifications and training requirements.
 Preparing various PPT’s for the new processes introduced.
 Ensuring Daily, Weekly and Monthly Client Reports / Projects.
 Handling escalation calls of the Team for closing all the complaints of the customer.
 Giving process training to new Joiners as well as updates over the new processes introduced in the
system to achieve 100 % Quality.
 Implementation of Six Sigma in the process for eliminating defects for the process improvements.

3. Academic Credentials
2000 : SSC, Jai Hind High School, Maharashtra Board.
2002 : HSC, Jai Hind Junior College, State Board.
2005 : Diploma in Hotel Management and catering technology.
Personal Snippets
Date of Birth : 01st Oct 1983
Address : Atul Co-op Hsg Society Flat No. 04, bldg. 4/7, Sector ‘O’, Pimpri, Pune- 41101
Languages known : English, Hindi and Marathi.
Marital Status : Married
Nationality : Indian
Hobbies : Biking, Sketching and Listening to Music
Declaration and Signature:
I hereby affirm that the information in this document is accurate and true to the best of my knowledge.
Place:
Date: (Signature)