1. MUHAMMAD
QASIM
----------------------------
email: qasim0872@gmail.com
Phone: 00923337812787
00923002222707
United Arab Emirates
EXPERIENCE:
2015-2016
2009-2015
Working as Project Coordinator in Vision Tech (UNITED STATE FUNDING
And Ufone) and Vendor at HUAWEI South
Responsibilities:
 Handle problematic sites owner to run the site smoothly.
 Perform rent deduction activity successfully as instructed by Management.
 New site acquisition and NOC processing.
 CP energization at newly installed sites.
 Prepare different reports as demanded by H/O on weekly and monthly
basis.
 Keeping/ maintaining the record of (both in soft form and hard form) all
project related documents, agreements and renewals of sites.
 Attend meetings with other departments, army officials and government
officers.
 Cooperating with all the staff in order to develop a good rapport with them
Worked as Resident Engineer as Mobilink IT helpdesk South III
Responsibilities:
 Send Service and Asset reports to Concerns
 Response to helpdesk calls in minimum response time
 Make work orders for 2nd & 3rd level of support
 Coordination with Franchises for technical support
 Installed Business Software’s.
 2G, 3G installation
 Support Microsoft software.
 Rebuild of server and workstation
 Visit sites and consult vendors

2. 2005-2008
 Documentation of all hardware and software faults with solutions.
 Configure routers, firewalls, domain name services, e-mail, Web, and ftp
services.
 Solve modem connection problems, network configuration problems, and
software and hardware conflicts.
 Deploy and configure EPO/Norton/Symantec/MacAfee Antivirus software
onto desktops.
 Connect all systems to domain and configure user accounts.
 Set up of network printers for users.
 Remotely support clients PC/Laptop using Windows Net meeting and
Remote Desktop.
 Configure Microsoft Outlook settings to Exchange server.
 Provide user training and helpdesk support on site or over the phone.
 Set up backups and restores when necessary
 Build excellent communication lines with clients to keep them up to date
with the status of their call and provide outstanding customer service
Worked as Network Administrator in Wintrac
Responsibilities:
 Install and support LANs,WANs,network segments, Internet, and
intranet systems.
 Install and maintain network hardware and software.
 Monitor networks to ensure security and availability to specific users.
 Evaluate and modify system's performance.
 Identify user needs.
 Determine network and system requirements.
 Design and deploy networks.
 Perform network address assignment.
 Assign routing protocols and routing table configuration.
 Assign configuration of authentication and authorization of directory
services.
 Maintain network facilities in individual machines, such as drivers and
settings of personal computers as well as printers.
 Maintain network servers such as file servers,VPN gateways,and
intrusion detection systems.
INTERNSHIP:
Worked as Support engineer in Multilynx (Internee)
 Response to helpdesk calls in minimum response time
 Send Service and Asset reports to Concerns
 Make work orders for 2nd & 3rd level of support
 Coordination with Franchises for technical support

3. EDUCATION / CERTIFICATIONS:
Masters in Computer sciences (MCS: 2015-2017)
Masters in International Relations (2010)
Bachelors in Computer Sciences (2003-2005)
HSSC (2000-2002)
SSC (1999)
Diploma in information Technology (DIT)
Advance Diploma in Information Technology (ADIT)
A+, Networking and CCNA Training.
KEYCOMPETIENCIES:
Repairing IT equipment and replacing parts.
Accurately following diagrams and written instructions to repair a fault or set up a system.
Maintain record of software licenses.
Windows 7 / Active Directory / Windows Servers / Office / Outlook
Resolve complex problems, able to undertake 2nd line ICT problem diagnosis and resolution
including remote diagnosis and support at customer premises.
Undertake ICT implementation tasks
Help to ensure that targets are met
Able to assist the Senior Technical Support Officers duties and can work in their absence.
Troubleshooting customers’ issues relating to Internet, Landline, Mobile, VOIP and Internet Security
services;
Highly customer focused
Ability to work autonomously and to tight deadline
Ability to communicate technical issues to all levels
Ability to work in multi-cultural environment.
Ability to work under pressure Perform multiple tasks
Ability to learn new tasks quickly,
Innovative & creative.
Strong presentation skills, analytical and planning skills.
TECHNICAL ANDCOMPUTER SKILLS:
Package / Suite:MS-Office Suite (Word, Excel, Functions, Formulas, and Power Point)
Good Analytical skills
Trouble shooting of all standard Software.
Experience of AMOS system.
CSRPRESTIGE
Eversuite Experience .
Desktop setup and configuration
PC hardware knowledge
Active Directory experience
Basic knowledge of ASP,SQL Server and PHP
Knowledge of Windows XP, Windows 7 and Windows 8 Microsoft office 2010 / 2013
REFERENCES:
Will be furnished if necessary