1. MIRIAM MALDONADO
11025 Vista Del Sol Drive #2158 Mobile: (915) 222-5604
El Paso, Texas
79935 licmmv2000@yahoo.com
Dear Hiring Professional:
Please consider this letter of introduction as an expression of my interest in the position of Implementation
Specialist with your organization, ADP. My résumé is enclosed for your review and consideration; providing
valuable details regarding my education, qualifications, and accomplishments.
As documented in the pages of my resume, I have demonstrated strengths in the management and
administration of programs designed to enhance the level of service delivered by caregivers, and
implementation of training models to facilitate proficiency in geriatric care. I have assisted in the creation
of dedicated programs to help caregiving families successfully navigate the stresses involved with caring
for an aged parent including skilled intervention techniques. My training strategies advocate mentoring and
care derived from personal experience. Additionally, the combination of these strategies, training, and
comprehensive hands-on experience makes me well-positioned to provide valuable aid.
Throughout my career, I have been regarded as a subject matter expert called upon to represent the United
States, as one of five international representatives, at the International Caregiver Conference. Leveraging
my education and years of experience, has enabled me to develop and implement formative assessments
and compelling data for community and economic development programs that equip families to render the
assistance required by their elderly parents.
As a caring and dedicated professional, I possess a strong desire to exceed expectations and deliver the
extra effort necessary to achieve organizational goals. I am confident that the strength of my knowledge,
experience, and education will add measurable value to your organization. I would appreciate an
opportunity to meet with you to discuss your needs and my potential to contribute. In the interim, thank you
for your attention, consideration, and I look forward to meeting with you.
Sincerely,
Miriam Maldonado
Enclosure

2. MIRIAM MALDONADO
11025 Vista Del Sol Drive #2158 Mobile: (915) 222-5604
El Paso, Texas
79935 licmmv2000@yahoo.com
PROFESSIONAL SUMMARY
Highly educated and qualified to train structured intervention techniques for caregivers. Articulate
communicator providing effective training management skills and ability to engage a diverse multi-cultural
population on varying academic levels. Exceptional advocacy and mentoring skills for adopting
rehabilitation programs. Skilled in implementing and designing policies for care giving to the elderly/disabled
in local, state, and federal programs. Diversified Life Coach and Family Counselor with demonstrated acuity
and expertise in financial, physical, and relational issues.
CORE COMPETENCIES
Business Administration Life Assessments Group / Family Counseling
Conflict Resolution Management Strategic Planning Marketing / Outreach
Needs Analysis Skilled Negotiator Professional Development
Mentor / Motivator Client Consultations Planning / Development
Performance Measurement Global Management Public Relations
Proficient in Microsoft Office Suite & Industry Specific Software
Bilingual in English and Spanish
EDUCATION
Masters in Business Administration in Global Management
Phoenix University, Santa Teresa, New Mexico
Bachelors of Science in Industrial Psychology
University of Chihuahua, Chihuahua, Mexico
Bachelors of Science in Education
University of Durango, Durango, Mexico
PROFESSIONAL EXPERIENCE
CARE GIVERS WITHOUT BORDERS INT. 2012 – Present
Life Coach / Family Counselor El Paso, Texas
Assisted caregiving families providing information and services to advocate proper delivery of care. Met
with caregiving families to assess needs and coordinate local services to supplement their endeavors.
Designed training programs for professional caregivers to reinforce quality care.
 Develop strategies and recommend local services, such as mobility assistance, meal planning, and
housing to extend much needed support to caregiving families. Assist with coping and
communication skills to effectively mitigate stressors involved with caring for elderly parents.
Conduct individual counseling, support groups, and caregiver trainings, respite care, and
supplemental services. Maintain progress records and meet with families to evaluate care programs
that are in place and recommend adjustments to ensure quality of care.
 Develop healthy working relationships with families maintaining constant contact, attending weekly
supervision sessions and monthly family development programs. Demonstrated effective
techniques for assisting caregivers through comprehensive training sessions in life skills that
promote independence. Implement strategies to assist the caregivers with coping mechanisms and
reinforce family involvement.

3. RIO GRANDE COUNCIL OF GOVERNMENTS AREA AGENCY ON AGING 2004 – 2012
Program Manager El Paso, Texas
Serve as resource person to contract caregiver education programs for the Rio Grande Region.
 Conduct monitoring of programs for caregivers, review operations, quality of service delivery,
contract compliance, and submit reports of findings noting achievements or problems and providing
recommendations. Develop training opportunities and resource materials to improve performance
or administrative capacity for providers. Provided technical assistance to providers in marketing and
outreach planning.
MIRIAM MALDONADO PAGE 2
PROFESSIONAL EXPERIENCE (Continued…)
RIO GRANDE COUNCIL OF GOVERNMENTS AREA AGENCY ON AGING 2004 – 2012
Program Manager El Paso, Texas
Developed and maintained database in the federal, state, and local government policies which support
caregivers. Participated in the agency review of grant proposals submitted for funding appropriateness
of services and proposed objectives.
 Participated in the enrollment of services for Medicaid part D in the state of Texas which placed 3rd
in overall enrollment. Liaison with appropriate community groups, service agencies, and jurisdictions
to promote service coordination such as the University of Texas at El Paso radio programs, El Paso
Times, and El Paso Community College Television.
 Served in a public relations capacity, representing the Council, in television interviews and public
radio appearances.
 Chosen to represent the United States of America, as one of five representatives, at the International
Caregiver Conference.
 Selected as a participant at the White House Conference for Aging in 2010.
 Invited as a Presenter at the Alzheimer’s International Conference in Greece for caregivers in 2011.
DEPARTMENT OF HUMAN SERVICES 1985 – 2004
Work Advisor El Paso, Texas
Conducted face to face interviews to discuss career or education options, identify skills, gaps and draw
action plans for employment, education, or training and support to achieve individual goals.
 Researched and identified careers, options, and support organizations, advising people on how to
source relevant training courses or qualifications and funding availability. Provided advice on
applications, job searching, and interview techniques.
 Assisted in small group sessions and presentations on aspects of career work and topics related to
personal development.
 Provided guidance packages, skills assessment tools, career planners, psychometric tests, and
personal inventories screening. Stayed informed with labor market information, legislation,
professional and academic development by visiting employers, and training events conducted by
educational and professional bodies.