Resume 2016

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P F U N S C H@ T U L S A C O U N T Y . O R G
PA M E L A F U N S C H
OBJECTIVE
To work in an environment that provides exceptional service and personal growth. My passion
is to lead, guide and direct others in professionalism resulting in excellence. I am looking to
broaden my career, challenge myself and others, and I am motivated by both personal and
professional goals. I would love the opportunity to continue to grow within the Tulsa County
Juvenile Bureau, as I know I promote excellence, build successful teams, and strive to impact
others. I value individual strengths, strong work ethic, and true professional collaboration.
Providing growth, development, and service to others is the leadership I want to provide.
SUMMARY OF QUALIFICATIONS
Training and Qualifications
 I have completed over 60 plus hours in Wraparound Services, provided through
Department of Mental Health, including presenting quality services evaluations at the
Children’s Conference in spring 2011. Children’s Conference included groups of individuals
and non-profit organizations seeking information about Children’s and Family’s services to
address mental health needs.
 Attended National level Wraparound Trainings and became a state trainer for the
Wraparound Initiative for two years. My focus was working with new Care Coordinators,
and Family Support Providers. Training included Wraparound Initiative importance and
procedures, and quality mental health services.
 Microsoft Word, Excel, Publisher, Power Point
 Real Estate Training Course (License Received) served as a buyer and seller specialist and
trainer within the real estate arena.
 Leadership Academy – Destiny Church Certificate received, development of personal
mission statement.
 Interactive Relationships between Police and Authorities in the community with the Youth
we serve. Certificate received, this training provided appropriate wording and details on
deescalating situations before they become violent.
 Cognitive Behavior Training, Department of Mental Health, these provided important
details on understanding children and their families who experience mental health issues.
 Family Support and Wraparound Training, Wraparound provides twice a year training to
maintain the quality Wraparound Services. Some items includes case management needed
training including ethics, high fidelity wrap services such as prevention, crisis and treatment
plan development.
 Coaches and Supervisors Training for Systems of Care. This training included, Modules of
the Wraparound Process along with procedures and policies as it pertains to training new
staff.
 Worked directly with the Athletic staff in development of multi-million dollar fundraising
efforts including direct billing to donors and assessing completion of fundraising efforts.
 August 27-31 Juvenile Justice Reform Conference completed training to include topics
related to reducing recidivism, trafficking victims, how to manage stress in a stressful
environment and several other topics conducive to Juvenile Justice.
 September 22, 2016 I will complete the Tulsa County Supervisor Training program which
provides me with a year of supervisor experience.
Leadership and Collaborative qualifications
 Leadership skills include community involvement; CommunityService Council
Wraparound Steering committees, and referral meetings. I was involved with the
Department of Mental Health Wraparound Initiative State Team for two years. We
facilitated changes within the communities and voted on important issues concerning
children’s mental health issues.
 Was seated on the Gang Task Force Committee, community meetings. The purpose of the
Gang Task Force Committee was to improve disparity of youth, and improve the outcomes

2. of police youth interactions.
 Supported a team to initiate a pilot program that brought a Wraparound Team into the
Juvenile Justice setting, to work alongside probation counselors, to improve outcomes, and
allow community collaboration to serve the youth and families involved in the Juvenile
Justice system.
 Spent many years developing community resource data information and have collaborated
with community partners to determine effectiveness. Working with community partners to
determine effective treatment options for the Juvenile’s.
 Currently I am working with a team of community professionals to develop a girl’s home
here in Tulsa to address the trafficking and exploitation needs. Communitypartners are
developing a mission, vision and obtaining funding sources to make this home a reality.
 Dependable, Strong Organizational skills, problem solving skills, precision and detail
oriented.
 People skills and strong communication skills.
 10 years in Retail in customer service Fragrance companies as a representative.
 Managed a staff of larger than 50 for Destiny Church, Cappuccino Bar
 Have provided exceptional customer service to previous employers.
WORK EXPERIENCE
March 2014- present Tulsa County Juvenile Bureau
 Juvenile Probation Counselor
 Level II counselor that allows me to work with extreme high risk youth.
 Also work with the dually adjudicated youth to find appropriate placement and to
reintegrate back into the community.
 My strengths are to build a team to wraparound the Juvenile and their family.
 Collaborate with community providers to ensure longevity and to decrease the recidivism
rate.
January 2013 to 2014 Family & Children’s Services (CHBS)
 Paraprofessional
 Supporting Families involved in the Department of Human Services System
Responsibilities included teaching the families safety, health, and parent child interaction was beneficial in
reunification between parents and their children.
March 2012 to 2014 Oklahoma Department of Mental Health and Substances Abuse
Services
 State Trainer for Wraparound Family Support and Wraparound 101
 Coaching and Training new staff
 Helping sights within the Tulsa area to build a successful teamto work with families with children who
have mental health needs.
Sept 2009 to January 2013 Counseling & Recovery Services of Oklahoma
 Family Support Provider, Juvenile Bureau Tulsa County
 Supporting Families and community agencies involved in the Juvenile Justice System
Jan 2001 to current Fragrance Representative
 Provide training to Macy’s and Dillard’s employees
 Support and coach on new products
 Sales goals and objectives
 Merchandise products
March 2006 to Sept 2009 Oral Roberts University Tulsa OK
 Administrative Assistant Athletics
 Administrative duties to include fundraising, assisting Athletic Director, Coaches and staff
 Personal Assistant to Lindsay Roberts, “Make Your Day Count”
Responsibilities include; scheduling show guests, hotel reservations, etc. Working with TV staff to create

3. programming and show topics.
March 2005 to April 2006 Holland Employment Owasso, OK
 Office Manager, Interview Specialist
General Duties included Supervision staff, inventory andsupplies, and office duties. These duties also included;
interviewing potential employees for Whirlpool. Complete all new hire paperwork and run background screens,
Drug Screen and other new hire responsibilities as well as completing all office responsibilities
EDUCATION
University of Phoenix Tulsa, Oklahoma
Associates in Foundations of Business & Management Graduated in December 2011
 GPA 3.83
Bachelors of Science in Business Management Graduated in February 2014
 GPA 3.91
SERVICE AWARDS
 Employee of the Year- Wraparound & Counseling & Recovery Services of Oklahoma 2012.
 Currently attending Supervisor Training through Tulsa County. Completion date Sept 2016
 Recognized in Who’s Who among Working Women 2010-Awards recognized as a woman
with leadership abilities and commitment to work with community partners and children
with mental health needs