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Karon Tollefson Resume PM

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Karon Tollefson Resume PM

  1. 1. Karon Tollefson (763) 360-1811 ▪ karontollefson@gmail.com https://www.linkedin.com/in/karontollefson SUMMARY A dedicated project management professional, with a proven track record of accomplishment in training and development, customer service, office management, records management, calendar, and data entry. Leverages a keen eye for detail to maintain smooth operations, overseeing concurrent tasks and ensuring the timely and accurate completion of projects. An adaptable thinker, who learns new skills quickly and introduces innovative processes to drive business growth, promoting continuous prosperity for a corporation. COMPUTER SKILLS MS Excel, PowerPoint, Office, Word, Visio, Adobe, Professional, Outlook EXPERIENCE VELOCITEL, INC., Bloomington, Minnesota Project Manager, 2013-2015 Managed team responsible for closing out projects with client, gathering paperwork from contractors, reviewing for accuracy and completeness, recording paperwork into systems, and submitting to client. Worked closely with client on solving issues with contractors. Trained contractors on necessary items from projects and created documents. Maintained trackers to organize work to close out. Oversaw integration team collaborating with client on issues with sites. Led build project, working closely with clients.  Created Tiger Team and integration process, including tracker of amount of Tiger Teaming performed and profit, generating over $400,000 in six months.  Communicated with contractors to obtain “notice to proceed“ package, deliverables, purchase order, and schedule of work, maintaining tracker to keep project up-to-date.  Developed process and process flows for closeout team using Visio.  Reduced closeout turnaround time for closing out projects with client from over 120 days to average of 20 days.  Generated contractor presentations in Power Point for general contractors to ensure understanding of deliverables. Project Coordinator, 2012-2013 Contributed to closing out of projects for client, working closely with contractors to obtain paperwork and upload to client system. Recorded final data in client’s system, ensuring accuracy and completeness. Worked closely with associates to ensure project completion, submitting project package to client to close out project.  Created lien waivers documents.  Maintained data in Excel tracker for use by management. UNITED HEALTH CARE, Minnetonka, Minnesota Broker Service Representative Specialist, 2004-2012 Worked closely with platinum brokers to facilitate installation of new small business groups. Completed and obtained information for underwriting and installation of new small business groups. Held responsibility for running final rates and sending out benefit and premium confirmations for signing by agent and employer. Managed binder checks to ensure tracking, sending binder to accounting after obtaining policy number. Recorded new small business groups in two tracking systems.
  2. 2. Karon Tollefson, Page 2 Coordinated resource balance between departments and regions. Facilitated questions and concerns from agents regarding new submissions and currently active groups. Mentored new hires on team.  Served as specialist for United Advantage Team. Held responsibility for training on new systems.  Tested new releases of systems. Maintained up-to-date information on systems and site-specific information.  Performed plan changes, adding Medical to existing ancillary-only policies.  Transcribed and reviewed SBOs at team meetings. Contributed to futures program for business analyst and supervisor.  Created process P&Ps for fast-track team. Facilitated quality program for fast-track team.  Coordinated, trained, and led Keynomics training for 130 employees. Trained over 130 employees and monitored progress throughout program.  Enabled 80% of employees to increase typing speed and quality by over 25%  Audited and coached employees with low-quality work, enabling three to achieve 100% quality.  Earned Most Valuable Player award three times. ADDITIONAL EXPERIENCE Case Installation, Key Account Specialist, 2002-2004. Completed, recorded accurately, and obtained information needed for installation on new business key-account groups. Trained new specialists on review process. Printed daily reports for supervisor. Maintained key account bins for accuracy of turnaround time for new groups. Contributed to plan changes. Facilitated additional projects concurrently. AMBASSADOR GOOD SAMARITAN, Golden Valley, Minnesota, Health Information Assistant, 1999-2002. Oversaw health information for residents. Recorded information in resident services computer database. Used ICD-9 coding and knowledge of medical terminology. Coordinated internal and external appointments for residents, including paperwork and laboratory work. Organized transportation for residents for activities and appointments. Set up and maintained individual file system. Provided training and telecommunications for reception. Acted as backup to director of health information. Typed budget plans, memos, meeting minutes, devotions, memorial services, and newsletter articles. Health Unit Coordinator, 1998-1999. Coordinated internal and external appointments for 30 residents, including necessary paperwork and laboratory work. Organized transportation for residents to and from appointments. Transcribed physician orders onto medication and treatment records. Assessed resident files for accuracy and completion of assessments. Nursing Assistant, 1997-1998. Provided care for residents, including bathing, changing, feeding, and walking. EDUCATION North Hennepin Community College, Brooklyn Park, Minnesota Management Certification, currently enrolling CERTIFICATIONS National Career Readiness Certificate, Level Gold (https://myworkkeys.act.org/mwk/emCertDetails.do? event=go&realm=17740116&certId=2F086Y2DX142), Workforce, 2015 PROFESSIONAL DEVELOPMENT Leadership Training, 2014 Excel Training, 2012

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