Katie Quan RESUME 2017

Cathryn ‘Katie’ Quan
07 3806 4334 - 0418743117 - katieq2@bigpond.com
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SKILLS SUMMARY:
I have worked in high level administrative positions for approximately 25 years. A good deal of my
previous work experience has been in the medical administration field. Prior to commencing my
temp/relief/contract career I worked fulltime as Executive Assistant to the Chief Executive Officer of SEQ
Catchments Ltd; I worked for the Australian College of Rural and Remote Medicine as an Executive
Assistant to the Manager of Professional Development; I was the State Administrator for Accreditation
and Medical Examination for the Royal Australian College of General Practitioners (RACGP). Having just
returned from living and working overseas with my husband, I am currently the Course Coordinator for
The Australian and New Zealand College of Anaesthetists in the Qld Regional Office. I am currently now
seeking a permanent position that does not require weekend or evening work.
Project Management Skills:
I have previously managed the process for achieving the written and clinical medical examinations for
medical candidates whilst working for the RACGP in Queensland. This involved all logistical areas of
planning, scheduling, staff training, patient allocation and training, venue sourcing, clinical equipment to
support individual case scenarios. I have been responsible for the production of financial management
information necessary to complete multiple pre exam seminars, written examinations and clinical/viva
examinations for approximately 200 medical candidates in Queensland each year. In my current role I
am responsible for all of the trainee courses available at the ANZCA Qld Regional Office, as well as a
CommitteeSupport Officerfor three committees.This role involves all logistical areas of forward planning,
scheduling, venue sourcing, catering, recruiting speakers, advertising courses, enrolment of course
candidates, invoicing and coordinating sponsors.
Administrative and Secretariat Skills:
I have significant experience in providing high level secretariat and administrative support in a number of
different settings, including support to Exam Panel Chair and State Censor for the RACGP; support to
Professional Development Medical Education Committees; supporting three Board of Management
Committees and Medical Specialist Working Parties providing full time Scribeduties for Engineering Joint
Venture Project Meetings. In my current role as CommtteeSupport OfficerI provide full secretariat duties
to three committees, This involves setting Agendas, taking and disseminating minutes, following up
action items, collating reports and uploading into a collaboration environment.
Communication Skills:
I have excellent communication skills, and have successfully liaised, negotiated and consulted with a
range of clients and stakeholders, including medical and academic staff, patients, medical indemnity
associations, medical recruitment agencies, overseas doctors associations and rural medical
associations. I have excellent written communication skills, and have prepared professional documents
ranging from autopsy reports to marketing, statistical and research documents, general administrative
documents, agendas and meeting minutes, examination schedules and rosters to a consistently high
standard.
Team and Financial Management Skills
I have extensive team participation and management skills, and have managed a team of up to 20
administrative staff during written and clinical examinations in order to achieve the outcomes required for
the national RACGP Fellowship Examination processes. In this role, I was also responsible for
coordinating approximately 115 Medical Examiners and up to 80 General Practice exam candidates at a
time. I was also responsible for financial management of the examination process, including invoicing,
budget setting and projections, and reimbursement of examiner expenses and allocation of cost codes.

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EDUCATION AND TRAINING
I have extensive computer experience and knowledge which includes:
Microsoft Word (complex level) SAP
Microsoft Excel (complex level) iMIS
Microsoft Publisher RRMEO
Microsoft PowerPoint Hibiscus
Microsoft Access LiMS
Microsoft Outlook Citrix
Microsoft Visio SharePoint
I have also completed the following training courses and workshops:
Board Governance Training
Boards Future Visioning Workshop - John Herbert - Corporate Governance – AICD
Incorporated Associations Act and Secretaries Handbook
ACRRM Staff Development & TeamBuilding - Darryl Fink Consultancy
Minute Taking Made Easy
David Price – Walk Tall
Photoshop 5
CTS Training
How to Design Attention-Grabbing Brochures, Catalogues, Ads, Newsletter and
Reports
SkillPath Seminars
Certificate of Rx Applications
Practice Management – Rx Medical/ Rx Clinical
Desktop Publishing
Mater Education Centre
Introduction to MS Excel 97
Advanced MS Word 97
Design Training Programs & Sessions TND003
Category 1 & 2 Workplace Trainer TND004
Instructional Skills, Design Deliver and Assess Training Programs
TAFE Logan Campus
First Aid Certificate
St Johns Ambulance
Certificate in Commercial & Office Fundamentals
Business English – TAFE Mt Gravatt Campus
Receptionist & Record Keeping Course The Office Business Academy – (Sarina
Russo)
Senior Certificate, Saint Thomas More High School

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PROFESSIONAL EXPERIENCE – Full Time & Extended Contract Roles:
Course Coordinator & Committee Support Officer
The Australian and New Zealand College of Anaethsetists
Qld Regional Office
September 2014 – Current
 Administrative Skills: Provide full committee secretariat duties, preparing agendas,
attending to correspondence, distributing meeting notices and documents, monitoring
delegated committee actions and follow up, attending meetings and preparing meeting
minutes, maintaining committee database, uploading meeting papers and reports to
collaboration environment, organising venue and AV/IT requirements, organising catering.
Produce course programs and schedules. Support meeting planning and coordination,
prepare promotional notices for courses, prepare course materials, administer course
evaluation records, process course payments, create invoices, provide profit and loss
spreadsheets.
 Information Technology Skills: Facilitate Adobe Connect Online Meeting Room
functionality, set up and configuration of AV/IT equipment to support online meeting room
for committee meetings, run database reports, maintain records on iMIS database, provide
technical and administrative support for online meetings and events, produce presentations
using MS PowerPoint. Maintain current website information, maintain committee records
on database.
 Organisational Skills: Develop extensive database and personal distribution groups,
forward plan committee meetings, conferences and courses, diary management, liaise with
course presenters and speakers, Fellows and trainees.
 Communication Skills: Demonstrate well developed written communication skills;
production of succinct and accurate minutes of meetings, draft correspondence on
behalf of committee chairs, liaise with internal and external key stakeholders, fellows
and trainees.
Executive Assistant
Chief Executive Officer & Chair
SEQ Catchments Ltd
December 2006 - August 2007
 Administrative Skills: Provided executive support to the CEO and the chair including full
secretariat duties. Setting agendas, minute taking, updating board papers, charters and
membership details, typing of correspondence. Diary Management for CEO and Chair.
Organised their travel, transport and accommodation arrangements including board
members and guests.
 Information TechnologySkills: Creating PowerPoint presentations for board meetings
Conducted in house training courses “Learning at Lunch time” including a course on
Microsoft Outlook how-to sessions around conference table in lunchroom using laptop and
data projector to demonstrate. Provided help desk and phone support to remote users on
various IT issues. Monitored and provided budgeting reports on IT service costing
 Organisational Skills: Developed extensive mailing lists and merge documents. Built a
membership database to include internal and external stakeholders. Booked conferences
and sourced meeting venues for committees and boards. Sourced printing of new
company letterhead and stationery, including approval of quotes and artwork.
Coordinated the replacement and new lease arrangements for office equipment and
computer servers. Coordinated fleet maintenance of company cars. Coordinated all
building and plant maintenance access. Organised all new staff inductions regarding

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security access, logins, building access and computer systems. Re-designed and
coordinated refurbishment of office and reception area.
 Communication Skills: Coordinated all committee and board meetings across the
organization. Distributed lists and meeting briefs for 3 Boards and 2 committees.
Distributed 12 month calendar demonstrating all committee, board and annual general
meetings for internal and external stakeholders.
Executive Assistant
Professional Development Program (PDP)
The Australian College of Rural and Remote Medicine (ACRRM)
February 2006 - November 2006
 Administrative skills: Provided Executive support to the Professional Development
Manager and Project Officer including diary management.
 Organisational Skills: Coordinated agenda, minutes and papers for the PDP committee
meetings, dialed in to conference call to take meeting minutes. Organised face to face
workshops, teleconferences, accommodation, travel bookings.
 Information TechnologySkills: Coordination of meetings for the Addiction Medicine
Module Development Group. Provided meeting briefs to Professional Development
Manager, coordinated presentations for the educational committee designing the online
learning module. Health education administration of individual online learning planners,
educational events and registers. Coordinated PDP Radiology Register and input of
doctor’s results into the Rural and Remote Medical Education Online (RRMEO) modules.
across PDP assessment matrix. Developed process flow charts for input and mapping of
individual results to streamline existing practices enabling our team to work through
existing backlog. Increasing member satisfaction with currency and accuracy of their PDP
statements.
 Communication Skills: Liaised with State and Federal Government departments
(Medicare Australia, Department of Health, Health Workforce Queensland regarding
workforce, professional development point statements and areas of need for Membership
Services).

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State Administrator
Training Practice Accreditation and Clinical Examinations
The Royal Australian College of General Practitioners (RACGP)
April 2002 - February 2006
Clinical Examination Process
 Project Management Skills: Managed processes to achieve two fellowship
examinations per year comprising of two pre exam seminars, two written examinations and
two clinical/viva examinations. This included planning and scheduling activities, managing
staff, and ensuring exam outcomes were achieved.
 Administrative Skills: Provided high level secretarial and administration support to Exam
Panel Chair, State Censor, Manager Professional Development, Manager Education and
Training, Faculty Executive, Faculty Board of Management and working parties
 Communication Skills: Liaised with exam candidates providing accurate verbal and
written information regarding examination venues, conduct and requirements. Delivered
accurate verbal and written advice to general practitioners pertaining to fellowship
examination eligibility and alternative routes to fellowship. Liaised with Regional Training
Providers and Government bodies regarding training pathways, training posts and trainer
accreditation. Coordinated Surveyor visits, including travel bookings and diary
management.
 Financial Skills: Tracked and allocated all exam related cost codes. Produced invoices,
budgets and forecasts – reporting directly to chair, faculty manager and unit Manager.
 Team Leadership and Management: Recruited staff, volunteers and patients for exam
functions. Supervised exam functions and ensured staff/helpers were adequately trained.
Recruit new Fellows to attend examiner training courses. Develop, update and maintain
College Examiner Database.
Accreditation Process
 Secretariat: Provided high level secretarial support to Accreditation Committee chair –
including production of agendas, briefs and meeting minutes.
 Communication Skills: Liaised with regional training providers regarding GP training
posts and their accreditation status. Provided accurate verbal and written advice to GP
registrars regarding training placements. Provided accurate verbal and written confirmation
to training practices, GP supervisors and GP mentors
 Administrative and Financial: Tracked Accreditation income and expenditure.
Provided accurate budget figures to chair and faculty manager. Developed, updated and
maintained Accreditation database and records including design and production of accurate
national reports utilising client database functions. Produced invoices relating to
accreditation visitor expenses. Allocated Accreditation related cost codes. Co-ordinated re-
imbursement of Examiner and Surveyor expenses. Allocated all exam related cost codes.
Produced invoices, budgets and forecasts – reporting directly to chair, faculty manager and
unit Manager.

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Executive Support Officer
Mater Laboratory Services
Mater Misericordiae Hospital
1998 - 2002
 Administrative Skills: Provided high level Secretarial support to the Director & Assistant
Director of Pathology Services. Provided additional Secretarial support to Division Heads,
Pathologists and Chief Scientists. Managed all incoming/outgoing correspondence for the
Director and Assistant Director. Disseminated and distributed all departmental
correspondence to correct divisions, prioritizing urgent incoming/outgoing correspondence,
receipt of urgent specimen arrivals and reports.
 Information Technology Skills: Managed all appointments using MS Schedule, Outlook
and Priority Management System. Maintained records using Kestral (Laboratory Information
Management System) and MS Access including updating of patient records, data entry,
doctors tables, billing status, generating and receipting of private patient accounts,
maintaining case notes and word processing of patient results including autopsy and bone
marrow reports.
 Financial Skills: Processing all aspects of computerised patient billing including receipting,
invoicing and reminders, payments using EFTPOS credit card, cheque, cash and
reconciliation of takings and banking. Managing the office on a daily basis ensuring adequate
supplies of stationery (through on-line and standard purchasing procedures), raising
requisitions for general maintenance and repairs.
 Communication Skills: Generated written correspondence for the Director and Assistant
Director including presentations, spreadsheets, brochures, patient letters, medical reports,
emails, memos, faxes and general correspondence, using MS Word, Excel, Publisher,
PowerPoint, Outlook and Access. Recording and electronic distribution of management
meeting minutes and agenda items. Co-ordination of Boardroom and Conference Room
bookings, organization of catering services and resource requirements for functions and
meetings.
 Client Service Skills: Provided the first point of contact for Pathology Department,
displaying friendly, courteous, professional and informative service at all times. Responding
promptly and courteously to over 100 telephone enquiries per day for the department,
including general enquiries from patients, doctors, major hospitals and internal clients.
Training & Support Consultant
Rx Medical
December 1998 – January 1999
 Communication and Training Skills: Co-ordinated training courses. Designed Rx
training programs & sessions. Delivered on-site training to clients. Implement updated
training & support to existing clients. Supply of remote and on-site application support (Rx
Medical, Rx Clinical, MS Word, Windows 95, Rx for Windows).
 Information Technology Skills: Co-ordinate on-site installations. Hardware &
software set-up & configuration
 Financial Skills: Liaised with finance companies & financial institutions. Generated
invoices.

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Medical Receptionist/Physiotherapist Aide
Daisy Hill Physiotherapy Centre
1994 - 1998
 Administration Skills: Processing of patient accounts. Typing of medical reports and
general correspondence.
 Financial Skills: Banking & petty cash. Production of monthly statistical reports
 Client Service Skills: Management of reception and appointment making.
Physiotherapist Aide duties.
Senior Receptionist/Computer Operator
Consultant Pathologists – Dr Peverill’s Pathology
1988 - 1994
 Communication Skills: Management of reception. Switchboard operation &
responding to result enquiries. Distribution of patient reports. Telephoning of urgent
reports to doctors and hospitals.
 Administrative Skills: Typing of histopathology reports for pathologists.
Co-ordination of correspondence and import documentation for specimen testing for
Papua New Guinea surgeries - (Customs Import/Export). Production of bar code system
for 4 laboratories, laboratory slide filing
 Staff Management Skills: After Hours staff supervisor (on-call 24hrs). Production of
afterhours & weekend staff rosters. Courier driver rosters.
 Financial Skills: Petty cash, coordination of fleet maintenance

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PROFESSIONAL EXPERIENCE - Temporary Assignments:
March 2010 to 2013 – In between temporary assignments I have travelled overseas to Greece, UK, UAE,
Singapore, Hong Kong whilst providing secretarial and administrative support to the President Director,
PT Metso Minerals Indonesia (my husband). I lived for 12 months overseas with my husband in
Surabaya, Indonesia whilst studying & continuing to provide secretarial support to him.
Project Assistant – Department of Education, Training &
Employment SAP Business Intelligence Project
2013
Executive Assistant – Queensland Nurses Union 2013
Executive Assistant - Mater Children’s Hospital, Department
of Paediatrics
2010
Executive Assistant - Queensland Bulk Water Storage
Authority
2008
Office Manager/Directors Secretary
King & Co PropertyConsultants
2008
Client Advisor Officer - WorkCover Queensland 2008
Executive Assistant - Youth and Family Services 2008
Executive Assistant - Director Medical Services, Wesley
Hospital
2008
Personal Assistant - Department of Emergency Services 2007
Client Advisor Officer - WorkCover Queensland 2007
Executive Support and Project Support Officer - HIV and
Aids, Hepatitis C and Sexually Transmitted Diseases Unit,
Queensland Health (CDU - Communicable Diseases Unit)
2007
Executive Support Officer - Project Manager, Department of
Communities and Housing
2007

Katie Quan RESUME 2017

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