1. Page 1 of 3
M I C H E L L E M O O R E
2108 Jefferson St - Boise, ID 83702
(208) 794 9762 – missmichellemoore@hotmail.com
OBJECTIVE
Seeking available position as customer service representative in which I can pursue a career in the
administrative process of the health care industry as well as sales and marketing.
KEY COMPETENCE
Customer support professional Performs well under pressure
Efficient in multitasking Competent in working in a busy environment
Manages stress easily Efficient in meeting daily targets
Eager to learn Knows Microsoft programs on multiple platforms
Result driven Can-do attitude
PROFESSIONAL EXPERIENCE
GENERAL LABOR CONTRACTOR 5/2012 to present
Lonnie Caldwell Boise, ID
Performed customer service appointments occasionally
Built multiple lines of fences
Met and exceeded daily expectations of clients
Managed house cleaning of various clients
RECEPTIONIST/ SPA COORDINATOR 6/2014-11/2014
Rapunzel Salon & Day Spa Boise, ID
Answered incoming calls regarding spa services
Performed outbound calls confirming client appointments
Managed payroll in addition to updating stylist books
Responsible for cleaning and decorating salon & product ordering
CUSTOMER SERVICE REPRESENTATIVE 9/2012-12/2012
Wds Global Meridian, ID
Tier 3 tech support for Verizon Wireless
Answered inbound calls regarding troubleshooting
Determined replacement device eligibility
Responsible for meeting and exceeding daily sales goals
CUSTOMER SERVICE REPRESENTATIVE 6/2012-9/2012
Teleperformance Meridian, ID
Billing Specialist for AT&T services
Answered inbound calls regarding billing inquiries
Determined financial obligations for customers
Responsible for meeting daily sales goals and promotional events
2. Page 2 of 3
EDUCATION
PRE GRADUATE PROGRAM IN EDUCATION from University of Idaho, Moscow Idaho
(2013-2014). Specialization: Early Childhood & Classroom Management
PRE GRADUATE PROGRAM IN EDUCATION from Treasure Valley Community College, Caldwell Idaho
(2012). Specialization: Early Childhood
HIGH SCHOOL DIPLOMA from Emmett High School, Emmett Idaho
(2008)
References
BRITTANY SKAGGS Previous Manager at Rapunzel Salon & Day Spa (208) 841-2794
LONNIE CALDWELL Current Manager at Lonnie Caldwell Services (208) 410-1839
SHAWN BERRINGER Previous Manager at The Coffee Shop (208) 369-0456
