John Redman is seeking new employment and has over 10 years of experience in customer service, clerical work, and supervising teams of 20-25 people. He has a background in both the professional and artistic worlds. His most recent role was as an Operations Supervisor at C3 Customer Contact Channels Inc. from 2014 to 2016, where he supervised customer service agents and ensured productivity goals were met.

1. CONTACT john.f.redmanv@gmail.com
(520) 829-2559
C3 - Customer Contact Channels Inc. January 2014 — April 2016
John Redman
QUALIFICATIONS
Dedicated and passionate employee seeking to expand horizons and grow within the right company.
Throughout my career, I have demonstrated my ability to lead others as well as work as part of a team to
accomplish goals, and bring valuable skills to any business. Having been fortunate enough to work in a number
of diverse industries I have many years of expertise in Customer Service, as well as experience with clerical
work, answering multi-line phones, time management, multitasking in fast-paced environments, and even
security. I have an easy time connecting with people and always interact with customers in an approachable
and professional manner. I am proficient with Microsoft Office products including Word, Excel, Outlook, Power
Point, and Publisher. Additionally, as a Supervisor within the Rightsource Inbound line of business at C3
Customer Contact Channels Inc., I have had the opportunity to gain proficiency with more specialized
programs, such as Workday, ADP, Lync, etc. Furthermore, working for Rightsource Inbound has afforded me the
opportunity to gain experience working in the pharmaceutical industry and therefore I have a working familiarity
with the many facets of the medical industry as a whole. Lastly, due to my background in both the professional
and artistic worlds, I am used to being a team player, yet can also function well independently and under
pressure. With all the skills listed here I believe that I would make a welcome addition to the team.
WORK EXPERIENCE
Operations Supervisor
Rightsource Inbound Customer Services Line of Business
Member Rewards and Over the Counter Line of Business
Mail Order Pharmacy
(520) 334-2400
1150 Drexel Rd Tucson, AZ 85706
Supervising a team of 20-25 agents by assisting them with customer questions and concerns regarding their
prescription medication and insurance benefits, handling escalated issues when they arise to ensure one-call
resolution, coaching and developing agents to perform based on company policies and standards, running
daily reports on agent productivity to ensure team goals are met on a daily, weekly, and monthly basis, handling
payroll for all agents on a weekly basis, ensuring that agents are up to date on the latest in the pharmaceutical
industry, and working as a team with other supervisors to drive the productivity and prosperity of the business
as a whole.
John Redman 1

2. AFNI June 2012 — December 2013
Dunham, Gold, & Porter April 2010 — June 2010
Little Caesar's Pizza February 2009 — February 2010
Customer Service Representative
Vendor Contractor with Verizon Communications.
(520) 647-5400
5457 E Williams Blvd Tucson, AZ 85710
Accepting inbound calls from customers, answering questions about Verizon billing practices, sales, tech
support, and general customer service in an efficient and courteous manner.
Sales Representative
Commercial Collections Agency.
(520) 488-7070
7507 East Tanque Verde Road Tucson, AZ 85715
Making outbound sales calls to businesses, emailing prospective clients, keeping up with current industry
material, and meeting a sales quota as well as a specific number of calls and phone time each day
Customer Service Representative
(520) 790-4522
5447 E. 22nd St.Tucson, AZ 85710
Washing dishes, cleaning and detailing the store on a regular basis, answering phones, and preparing
customer orders as fast and efficiently as possible.
Further Occupational History Available Upon Request
John Redman 2

3. High School Diploma August 2008 — May 2008
College August 2008 — May 2009
August 2009 — May 2010
EDUCATION
Canyon Rose Academy
(520) 514-5112
2401 South Wilmot Road Tucson, AZ 85710
Southwest University of Visual Arts
(520) 325-0123
2525 N Country Club Rd Tucson, AZ 85716
Majoring in Illustration, I have received formal education in traditional drawing, painting, and other such media,
as well as training in digital art programs including Adobe InDesign, Quark Express, and some Photoshop.
Pima Community College
(520) 206-7000
8181 East Irvington Road Tucson, AZ 85709
SKILLS
- Management experience.
- Extensive customer service experience.
- Computer proficiency in Microsoft Office programs including Word, Excel, Outlook, Etc.
- Proficiency with specialized programs such as Workday and ADP.
- Clerical experience in a fast paced office environment.
- Trained in Senior Sensitivity.
- Healthcare experience.
- Sales experience.
- Able to work well independently and as part of a team.
- Strong written and verbal communication skills.
- Conflict resolution.
- Strongly self- motivated.
John Redman 3

4. REFERENCES
Stuart Morrison - Supervisor at Raider's Reef - (520) 745-8125
Gerald Havey - Supervisor at AFNI Inc. - (520) 331-3950
Crystal Alvarez - Supervisor at C3 Customer Contact Channels Inc. - (520) 481-0040
Sergio Castaneda - Supervisor at C3 Customer Contact Channels Inc. - (520) 223-1029
Shawn Cole - Supervisor at C3 Customer Contact Channels Inc. - (520) 371-0497
Sergio Mendoza - Supervisor at C3 Customer Contact Channels - (520) 233-8671
Samantha Huggins - Supervisor at C3 Customer Contact Channels - (520) 245-3860
Johnathan West - Employee at C3 Customer Contact Channels Inc. - (520) 303-8346
David Keplar - Employee at C3 Customer Contact Channels Inc. - (520) 809-4526
Gabriela Acuna Collazo - Employee at C3 Customer Contact Channels Inc. - (520) 891-2328
Guadalupe Aguirre - Employee at C3 Customer Contact Channels Inc. - (520) 499-0471
Maxwell Phillips - Employee at C3 Customer Contact Channels Inc. - (520) 419-7977
Michelle Guevarra - Employee at C3 Customer Contact Channels Inc. - (520) 612-8991
Charles Pereira - Employee at C3 Customer Contact Channels Inc. - (520) 599-5812
CONTACT INFORMATION
Phone: (520) 829-2559
Email: john.f.redmanv@gmail.com
LinkedIN: https://www.linkedin.com/in/john-redman-98a99288
John Redman 4