1. Katherine Dalton
3402 Earl L Core Rd
Morgantown, WV 26508
(304) 993-5119
katherine_dalton@cable.com
EXPERIENCE
Comcast, ​Morgantown WV - ​Xfinity Store Sales Rep
October 2012 - PRESENT
Meet or exceed sales goals and voc goals. Maintain high level of
confidentiality with respect to customer information. Assist Customers
with billing and service questions as well as explain benefits of the
Xfinity products. I am a go to person for my co-workers regarding
product, service, and technical questions. Member of Credo Champion
Focus Group where I am a voice for my store and bring a positive
attitudes and solutions back to my workers. Assists Store Manager in
make sure all ipad demo stations are operational.
Comcast/Adelphia, ​Morgantown, WV​ - ​Customer Service
Rep
March 2005 - September 2012 / October 2003 - October 2004
In addition to meeting or exceeding sales goals and other duties
assigned in the above job description I also did quality checks on
technician work orders and order entry.
EDUCATION
WV Career College, ​Morgantown, WV — ​Diploma in
Accounting / Data Processing
1986 - 1990
Walden University / Kaplan University , ​Online — ​credits
toward Bachelor's Degree in Business Administration and
Associate's Degree Information Technology
2012 - 2014
Business Administration total credits - ​75
Information Technology total credits - ​10
SKILLS
Schedule building skill.
Expert in Xfinity products
and Services.
Expert in Microsoft Office.
Exceptional Customer Service
and people skills.
Excellent Cash Handling and
Compliance Skills.
Exceptionals Verbal and
Written skills.
Groups
Credo Champion Focus Group
Know Your Value Class of
2015, Chicago IL
COMPLETED COURSE CREDITS
- Grade
Academic Strategies - A
Software Application - A
Management and
Organizational Behavior - B
Ethical Leadership - B
Critical Thinking - A
Information Systems in
Enterprise - A
Financial Management - B
Dynamics of Change - A
Marketing - B
Ethics - A
Operations - B
Business Law - A
American Government - A
Intro to Biology - A
Intro to Philosophy - A
Intro to Management
Leadership - A
Contemporary
Communication - B