This document contains a summary of Rizwan Ahmad's work experience and qualifications. He has over 10 years of experience in customer service, administration, procurement, and sales promotion roles in Dubai and Pakistan. Currently, he works as a Customer Services Supervisor for Mobile Solution Expert LLC in Dubai. Previously he held roles such as Administrator/Procurement Executive for Moderna Middle East Contracting Services LLC and Sales Promotion Officer for two pharmaceutical companies. He has a Bachelor's degree in English Literature and Journalism. Rizwan is proficient in MS Office applications and has technical and soft skills such as teamwork, leadership, and a positive attitude. He can provide professional references upon request.

1. RIZWAN AHMAD
Contact: +971 50 456 1420 Email: m.rizwan24h@gmail.com
UAE Driving License # 1808784
LinkedIn: www.linkedin.com/pub/rizwan-ahmad/53/877/a90
EMPLOYMENT SUMMARY
MOBILE SOLUTION EXPERT LLC, DUBAI
Costumer Services Supervisor (August 2013 – Present)
RESPONSIBILITIES & ACCOUNTABILITIES
 Receiving, creating and sending orders to the concerned delivery store.
 Informing clients by explaining procedures; answering questions; providing information.
 Maintaining and improving quality results by adhering to standards and guidelines; recommending improved
procedures.
 Making outbound calls as part of the telemarketing operations.
 Accomplishing sales and organization mission by completing related results as needed.
 Updating job knowledge by studying new product descriptions; participating in educational opportunities.
MODERNA MIDDLE EAST CONTRACTING SERVICES LLC, DUBAI
Administrator/Procurement Executive (October 2010 – August 2013)
RESPONSIBILITIES & ACCOUNTABILITIES
 Performed dual responsibilities as: (i) Administrator; and (ii) Procurement Executive.
 Responsible to provide efficient and effective customer services to all internal and external customers .
 Scheduling staff, verifying attendance sheet, and making overtime of workers.
 Arranging worker transport to various worksites.
 Responsible to plan, manage, and control Inventory.
 Handlingcomplete Procurement Cycle,from Issuanceof PurchaseRequisition to Delivery of Goods , as per FIFO rule.
 Preparing reports for General Manager to ensure informed decision making.
W. WOODWARD PAKISTAN (PVT) LTD
Sales Promotion Officer (April 2008 – October 2010)
RESPONSIBILITIES & ACCOUNTABILITIES
 Organizing appointments and meetings with community and hospital -based healthcare staff.
 Identifying and establishing new business.
 Demonstrating or presenting products to healthcare staff including doctors, nurses and pharmacists .
 Meeting both the business and scientific needs of healthcare professionals .
 Attending and organizing trade exhibitions, conferences and meetings.
 Writing reports and other literature.
GLOBAL PHARMACEUTICALS (PVT) LTD
Sales Promotion officer (May 2006 – April 2008)
RESPONSIBILITIES & ACCOUNTABILITIES
 Identify and schedule appointment with general physicians.
 Meet with new physicians each day with a goal to partner with them.
 Understand physician concerns, if any, and relay them to the manager.
 Provide daily reports of meetings.

2. EDUCATION
BACHELORS OF ARTS 1st
Division
Universityof the Punjab 2015
Major Courses
- English Literature
- Journalism
CERTIFICATIONS
 Certified Logistics and Supply Chain Professional Knowledge and Human Development
Authority, Dubai
2016
 Diploma in Computer Software and Hardware Government Polytechnic College,
Lahore
2005
SKILLS/ABILITIES
Technical Human Personal
 MS Office(Word, Excel,
PowerPoint)
 Computer HardwareSkills
 Computer Software Skills
 ParticipativeManagement
 Teamwork
 Leadership
 Ability to work with
minimum supervision
 Highly Presentable
 Confident
 Dedicated & Hard Working
 Self-initiator
 PositiveAttitude
PROFESSIONAL REFERENCES
Name : M.Ameen
Designation : Business man
Organization : FMCG Pvt. Ltd.
Email :
Contact : +971 55 617 4209
Name : M.Assam
Designation : Accountant
Organization :
Email :
Contact : +971 55 576 6136
Name : M.Mansoor
Designation : Personal Assistant
Organization : Sultan BinAli Al Owais Groupof Comp.
Email :
Contact : +971 55 309 9445
Name : Muhammad Haris Salam
Designation : Head ofTraining Operations
Organization : Intact TrainingInstitute, Dubai
Email : Shall be disclosed when needed
Contact : Shall be disclosed when needed
DECLARATION
I do hereby declare that all the above information furnished by me are true and correct to the best of my
knowledge.