1. Nelly G Mikhail
7 Veitch Ct, Pakenham,
VIC 3810, Melbourne
Home Phone: (03) 59412567 Mobile: 0405 493 150
E-mail: nelly.mikhail@gmail.com
Career Summary; A highly professional strategic planner with extensive experience in even
management and a highly successful analyst of business reporting data. Allied well to business yearly
budget and streamlining day to day operation.
______________________________________________________________________
PROFESSIONAL EXPERIENCE
Business Support Leader
Dynamic Ratings 2011 – Current
Responsible for all office admin and customer service.
Key Responsibilities:
• Customer order entry and invoicing on ERP system
• Purchasing of all non-inventory items including promotion/ marketing items
• Customer service point of contact for all shipping and invoicing inquires
• Facility management including continues maintenance and small projects
• OSH team representative
• Travel booking both domestic and international for the DR department
• Coordinate all department marketing events including exhibitions and conferences
• Weekly and monthly reporting on sales, absentees, safety and budget
• Maintain stock for marketing brochures and business cards
• Quality system; updating and drafting office procedures and polices
• Cover the logistics manager’s shipping and operation duties while on leave
Team Coordinator/ Reporting Analyst
Coles Ltd 2008 – 2011
A combined role of executive support to the Coles Online (COL) General Manager/team and Reporting Analyst.
Key Responsibilities:
• Manage the GM Coles Online diary, confidential documents and telephone inquires
• Act as GM central coordinator point for internal team members and external clients
• Extensive formatting, re-cutting using formulas, graph presentation and pivot tables Compiling reports
using the front and backend of operations database.
• Updating weekly COL KPI’s
• Complex domestic and international travel booking
• Manage and update the intranet site
Achievements:
• Redesign and re-cut the daily fulfillment saving 1 hour of the process through automation and use of pivot
tables
Nelly Mikhail Page 1/4
2. • Improved efficiency by replacing the need for 40 emails to one electronic report through gaining access to
central reporting systems rather than manual data collection from stores.
• Main contributor to design and implement a new KPI model which reduced manual feed from 600 cells to
only 10 using complex formulas and links.
• Effective design and managed the use of the intranet page for Coles Online
Admin Assistant/ Projects Coordinator
Coles Ltd 2005 – 2008
Providing executive support to the GM Transformation Projects (25 Projects) to improve store performance and
efficiency;
Key Responsibilities:
• Arrange complex travel booking both domestic & international,
• Event Coordination for away days and major meetings
• Diner and cash reimbursements reconciliation,
• Act as the main admin go to person.
• Coordinate the General Managers diaries
• Report on projects progress and slippage
Achievements:
• Outstanding $60K saving in one year on travel expenses for the department by using pool of available
cancelled ticket’s credits
• Designed and implemented process for credit card reconciliation resulting in streamlining and on time
processing.
• Controlling the stationary expenditure and delivering under budget through the effective use of recycling.
Training Coordinator / Personal Assistant – Engineering
Mayne Pharmaceutical 2004 – 2005
Executive support to the Engineering Manager with special focus on training compliance;
Key Responsibilities:
• Maintaining Training Qualifications Frameworks (Matrix) for the 4 sub-departments and
coordinating/delivery of training.
• GAP Assessment and planning department Managers for compliance.
• Conducting Training Impact review for new/ revised documents.
Achievements:
• Closing the training compliance gap for the Engineering Dept by conducting and arranging training for 50
team member over 750 sessions.
Administrator (20 Projects)
Mayne Pharmaceutical 2003 – 2004
Managing administratively and logistically a team of 20 Project Leaders, Program Managers and 10
consultants.
Key Responsibilities:
• Running monthly budget report,
• Reporting on projects progress, showing mile stone completion and slippage,
• Day to day office management maintaining office equipment/ facilities, mail, filing, meeting rooms
• Short term accommodation planning (desks, computers & phones)
Nelly Mikhail Page 2/4
3. Achievements:
• Significantly contributing to the successful closer of the 20 projects
• Achievement for factory process compliance by end of 2004
• Highly successful in coordinating senior program meetings and CEO presentations by effectively organizing
event details and collating presentations.
.
Personal Assistant to Head of School
RMIT BUSINESS, School of Management 2002 – 2002
Personal Assistant to Head of School of Management and helping other departments within the school with
specific tasks and relieve duties (undergraduate area, Receptionist role & Administration Ass. Role). Help out
during enrolment time by answering students inquires, forms for variation of enrolment, enrolment
confirmations, timetabling and insuring at all times that University procedures are professionally achieved.
Key Responsibilities:
• Directing and sorting incoming mail.
• Efficiently manage his diary.
• Organizing local and international travel.
• Performing all secretarial/reception function for the HOS visitors and incoming calls.
Admin Manager
IMS Health Ltd. 1999 - 2001
Providing Personal Assistance to the General Manager and general office management
Key Responsibilities:
• Extensive diary management for GM,
• Preparation of PowerPoint presentations,
• Travel booking/ accommodation.
• Managing the admin team of 3 Admin Assistants and 2 office boys
Achievements:
• Won year 2000 competition for best department performance which culminated in a successful Admin
Assistant trip to Paris.
• Designed and implemented a new client contact database replacing manual diaries.
• Re-structured company filing system resulting in significant time/budget saving.
Executive Assistant to Logistics Director
Novartis Pharmaceutical Jan1999 - Jun1999
Assisting the Logistic Director in preparation and handling correspondence and outgoing documents. Attend
board meetings and prepare the minute that best summarize discussions, pending topics and achieved
decisions. Prepare PowerPoint presentations and handout documents for company training courses in Supply
Chain Management. Distribute and report incoming correspondence during Directors absence.
Financial & Administrative Assistant
The Australian Embassy in Cairo 1992 - 1999
Moved across number of administration and accounts assistant roles in the Embassy. Duties involved; cash
management including petty cash. Assist and replace the Financial & Administrative Manager, running the
payroll checks, bank reconciliation and manage utilities for the Embassy and staff residences.
Personal development/ courses:
Induction and Overview of Project Management
Advanced Excel, Introduction to SAP, TM1, Micro strategy, MS Project
Week at store Coles
Nelly Mikhail Page 3/4
