1. MICHELINE ALVIN
HALLANDALE, FLORIDA | micheline_alvin@yahoo.com | 305-915-6314
OBJECTIVE Dependable,hardworking,versatile,and dedicated team member with 11+ years of
experience in warehouse operations.Proven ability to perform assigned tasks thoroughly
and correctly. Good team player that interacts well withl others and willinglyaccepts
changes in assignments.Focuses on quality,accuracy, and safety. Detail oriented with
strong organizational,multi-tasking,and time managementskills.Self-motivated and willing
to learn new skills.
SKILLS & ABILITIES -Operating PresortMachines - Adaptive Team Player
-Active Listening Skills - Opening/closing Procedures
-Strong Organizational Skills - Filing
-Energetic Work Attitude - Training New Employees
-Leadership Skills - Good Communication
EXPERIENCE AMERICAN EXPRESS (CUSTOMER CARE PROFESSIONAL)
APRIL 2001- NOVEMBER 2014
- Cross-trained New Employees in proper safety procedures and lifting techniques
- Opening/closing Procedures
- Sorted and distributed domestic and international mail for pick up for the USPS
- Maintained a well-organized work area that ensured smooth work flow and
employee safety
- Recognized for meeting all quality standards on a dailybasis,ensuring machines
were processing mail properly.
- Supervise 14 employees when supervisor was absentor present
- Loading workflow information into computer
- Set-up, operate,and performed basic adjustments to equipmentto support
variations in project requirements and customer needs
- Computed Data Reports:Provided required weekly, monthly,and quarterly reports
listing the volume of mail that we processed throughoutthe nightand maintain
track records or all customers
ACHIEVEMENTS - Maintain the position of#1 in volume produced for 5 years
- Quality Performance ranks at100%
- Obtain a 98.0% SLA (G3 Rating) performance
- Praised by Supervisor for being punctual,reliable,and going above expectations
LEADERSHIP Supervise 14 employees while leader was absentand present.Making sure employees are
quality checking all mail that are being processed.Checking barcodes,doing 3 pointchecks
making sure mail is sorted into the proper bin by the correct zip codes. Pushing the
employees to push heavy workload that needs to get out before the deadline.At the end of
the shiftI would gather all the reports and inputall information into the computer.
