1. CHARANJEET SINGH
Mob: +91 8147541659
Email: Charanjeet.3.singh@gmail.com
SUMMARY
I carry with me total 9 years of experience, Areas of expertise include –Order management,
procurement, Delivery & Shipping management. Apart from the above responsibilities I am also
accountable for providing the Training to the new team members & Go live of Projects.
CARREER HIGHLIGHTS
- Working as a Process Lead with CAPGEMINI INDIA PVT. Ltd. Since NOV 2010 to till date.
- Worked with DHL in Gurgaon, As a Customer service executive.Since March 2007 to Oct 2011.
WORK HISTORY
JOB TITLE PROCESS LEAD
Company Name CAPGEMINI INDIA PVT.ltd
Client : NOKIA
Duration : Nov 2010 to till date
RESPONSIBILITIES:
Role played as a Process Lead responsible process of Supply Chain Management, which includes-
- region MEA (MIDDLE EAST & AFRICA) and managing a team of 7 people.
- Responsible for handling Customer Escalations, and providing RCA (Root Cause analysis).
- Attending weekly governance and performance meetings with clients.
Key Activities:-
- SLA monitoring and reporting.
- Maintaining daily status and variance for the team members.
- Reporting generating Order quality report weekly, quarterly, and Monthly for the orders which
received from the various customers.
- Proficient in all the cycles of order management, from order review till invoicing including
downstream and upstream of the process.
- Monitoring report for Invoices Creation of shipment processing and ensuring timely receipt of
materials by end customers.
- Checking GRGI, GIT & DOP inventory.
- Working on OTDR Report by tracking the shipment with LSP & material availability with PAM.
- Creation of Returns SO’s (Return Sale order) & deliveries (Return Deliveries) & scrapping
- Organizing internal trainings for team members with respect to existing process changes,
updations and new process introductions.
- Performing Quality Checks to ensure that defined quality standards are met.
JOB TITLE Logistic Coordinator
Company name DHL
Client : Nokia Siemens Networks
Duration : June 2007 to Oct 2011
RESPONSIBILITIES:
• Responsibilities include working in ERP systems (SAP & MLS), which includes order
creation, Shipment Creation, Draft Invoice Creation, Order Handling, and Scheduling,
generating Invoices, recognizing Sales within the given time.
• Follow up with C.T. (Customer Team) & Letter of Credit Team in respect of status Shipment
activity

2. Main focus is to maximize the sales volume
IT SKILL
- SAP P20, SAP R56.
- OMS (Order Management System)
- Areba Tool, E2E Tool.
- Cover Tool, QMS ( Query Management System),
- ERP - End user level
-
ACHIEVEMENTS
- Won master blaster (employee of the quarter) in Capgemini
- Won 2 time Soaring Eagle (employee of the month) in Capgemini
- Won 2 time Spot award in Capgemini.
QUALIFICATION DETAILS
Qualification Institution
- B.A EIILM University
- 12th UP Board
- 10th UP Board
PERSONAL DETAILS
Date of Birth: 16th
Oct 1989
Marital Status: Married
Permanent Address: O – House no 88, Near Bakery, Ghandipuram Road White field.560066
Languages Known: English & Hindi
DECLARATION
I hereby declared that the above information is true to the best of my knowledge.
Date:
Place: (Charanjeet Singh)