How Robotic Process Automation can improve the effectiveness of your IT services

1. CREATE NEW ACCOUNTS
Creation of new accounts for users is in many
cases completely based on input received
from other departments. Execution of the
account creation in those cases is completely
standardized work.
Robots can easily take care of this task.
Receive user
information
Create user
accounts
Request for
permissions
Inform users

2. CALL REGISTRATION & DISPATCH
If the registration of a service call is complete,
dispatching the call to the correct second line
support team is easy and based on rules.
Robots help to make the call complete and can
also do the majority of the dispatches.
Robots do this job well.
Receive
service
request
Make
registration
complete
Dispatch call
to correct
team
Inform user

3. DATA MANAGEMENT
IT departments can be swamped by frequent
data checking and data manipulation requests.
The majority of these requests is standard work
and can be done by robots.
Easy work for a robot.
Receive data
request
Execute
validations
Execute
enrichments

4. SOFTWARE INSTALLATIONS
Software installations can be very time
consuming.robots can make this work easier
by taking over the repetitive tasks.
Robots can do software installations.
Check for
updates of
software
Check user
permissions
Update
software

5. VULNERABILITY CHECKS
Proactive server management requires
frequent an extensive checks on
vulnerabilities like processor-use or disc
utilization. Robots can execute these and
inform support experts when needed.
Robots check server performance.
Execute
checks
Translate to
support
tickets
Inform IT
owners

6. We help you to be successful with
Robotic Process Automation
www.flowrobotics.eu
info@flowrobotics.eu
+31 30 799 1051