3. Self-Healing & Self Service Solution
BOT Support Action
BOT Support Jobs
BOT Support Protections
BOT Support Optimisation
Empower users to
solve PC problems
with/without help-
desk intervention!
Assisted/Self - SERVICEBOT- Minds
This model offers both online and offline support
options. While Solution Toolkit, Repair/Restore,
System Check, One Click Fixes, Offline FAQs are some
of the prominent offline features; One Click Solutions
on Intranet, Personalized Search, Web Incident
Management, Interactive Portal, Intelligent
Escalation are some of the online features of the
Self-Service tool.
4. Measuring Employee Experience of
accessing IT Services
Accurate monitoring of latency,
Response time and end-to-end execution time
of all transactions from the end users.
Application usage trends, process execution
compliance and user behaviour.
Application Performance – Latency, response
time, etc.
Physical and Virtual Device Performance –
Application Crashes and “Blue Screens” of
Death, etc. Distinguish System Error vs.
User Error in The First Fifteen Seconds of
The Phone Call.
Enable Proactive Service By Creating
Visibility to Clusters of Similar Errors
Immediately.
WOKA- The Bot Analytics
This model offers both online and offline support
options. While Solution Toolkit, Repair/Restore,
System Check, One Click Fixes, Offline FAQs are some
of the prominent offline features; One Click Solutions
on Intranet, Personalized Search, Web Incident
Management, Interactive Portal, Intelligent
Escalation are some of the online features of the
Self-Service tool.
5. On The FLY Password Reset
Solution
OTP (on time password) token based
authentication over the SMS or E-Mail.
User can search his ID by Employee Code or
Login ID and system will show masked
information of personal E-Mail/ Mobile Number.
AD Integrated
OTP can also be requested on personal E-Mail ID
of any employee as per CRM records
Email alert is triggered to end user mailbox for
each OTP request
User can perform change password/Unlock
Account using OTP.
This web site is Published over the Internet on
HTTPS using 128 bit VeriSign SSL certificate.
Personal E-Mail ID and Mobile Numbers are
picked from CRM/AD database and no manual
request will be entertained to register any new
number
The web page is integrated with captcha images
for better security control
Changenomics
Better User productivity and efficiency
Instant Self Service OTP which is valid for 30
minutes only
128-bit Encryption for higher security and
Captcha Image Security for dual security
Reduced calls/tickets for IT
Newer and changing technology adoption for
Identity Verification
6. BOTNOMICS
Discovery
Optimize Reclaim
Usage
BOT License Management
BLM – Benefits
To present Accurate Inventory of all the software's across all
the PC’s.
To know how much Unused Software you have across your
PCs.
To know what your Current License liability is.
To have anyways of right-sizing your License Allocations.
To Automatically and reliably Reclaim Unused Software in a
user-friendly way and drive down software costs.
To Restrict the Access to the Prohibited Applications
BLM gives you clear and simple visibility of your entire software estate, across PCs, enabling you
to make immediate reductions in software costs, providing the information you need to prepare
for a software audit. BLM financially quantifies all unused software and it can initiate automatic
user-centric software reclaims.
BLM does four key things:
1) Discovers all the unused software 2 )Financially quantifies the waste caused by that unused
software 3)Reclaims and reuses the unused licenses 4) Provide a savings report within one month
Monitor
Reclaim License
Request
Approve
Deploy
7. BSD is the smartest, most cost-effective way to distribute software across the
enterprise
Accurate monitoring of latency,
Response time and end-to-end execution time
of all transactions from the end users.
Application usage trends, process execution
compliance and user behaviour.
Application Performance – Latency, response
time, etc.
Reverse QoS Only Uses Spare Network Capacity
Single Site Download (SSD) accelerated Peer-to-
Peer Software
Distribution with Fan-out
Tight Integration With SCCM
App-V Support Optimized for All Clients
Enhanced OSD Capabilities
PXE Everywhere Removes the Need for
Dedicated PXE Servers
Full WinPE Support
BOT’s Software Distribution- (BSD)
8. Need to Rebuild Computer or New
computers to build and deliver every year,
and keeping systems up to date, IT has to
be stretched just keeping the business
running.
BOT Migration suite
Automation is the only way to be able to cope with
the load and still have the time to deliver on
business initiatives. BOT Migration suite is a unique
solution to cover end-to-end Windows management
and deployment.
9. 409 Model House Panjagutta, Hyderabad, Telangana
500082, India.
Email: director@Vasyaa.com ;
Ph: +91-9703003456;
Web : www.vasyaa.com
Our Centers across Globe : l Hyderabad- Bangalore l Singapore l Virginia- USA l Dubai |
Vietnam
Vasyaa Group of Services
www.vasyaa.co.in 9