Workflow update

1. Tenrox Workflow Overview June 10, 2010

2. Tenrox Workflow Overview

5. Admin Change Requests

6. Admin Change Request Workflow

8. System/Data Change Requests

10. The table below was created to assist users in selecting the correct process:

11. Documentation Tab

12. System/Data Change Workflow

13. Tenrox SYDB 100 – System Changes Authorize: Originator Case Review: IT Resource ITPO Case Review: IT Process Owner (Manager) System Development: IT Resource UAT: Originator Business Mgr Approval: Originator’s Approving Manager QA Review: IT QA Resource Deployment Prep: IT Resource Deployment: Deployment Resource Post Deployment: IT Resource User Acceptance: Originator

14. Tenrox SYDB 125 – Non-Code/Data Changes Authorize: Originator Case Review: IT Resource ITPO Case Review: System Development: IT Resource User Acceptance: Originator ITPO Approval: O IT Process Owner (serves as Business Manager Approval) QA Review: IT QA Resource

15. Tenrox SYDB 150 – JDE Changes Authorize: Originator Case Review: IT Resource ITPO Case Review: IT Process Owner (Manager) Finance QA: Finance Analyst Finance Mgmt Approval: Finance Mgr Approval (replaces Business Mgr Approval) (Credit Mgmt Approval): Credit and Collections VP approval System Development: IT Resource UAT: Originator QA Review: IT QA Resource Deployment Prep: IT Resource Deployment: Deployment Resource Post Deployment: IT Resource User Acceptance: Originator

16. Tenrox SYDB 911 – Emergency Changes Authorize: Originator Case Review: IT Resource ITPO Case Review: IT Process Owner (Manager) System Development: IT Resource Deployment: Deployment Resource User Acceptance: Originator Business Mgr Approval: Originator’s Approving Manager QA Review: IT QA Resource

18. Hardware/Software Requests

21. User Add Request Form

22. System Account Tab (Managers)

23. ‘ Bulk Load’ Tab (HR)

24. Hardware/Software Setup (Managers)

25. User Add Request Workflow HR Initiate: HR Rep/Vendor Business Mgr Approval: Hiring Manager Controller Approvals for: JDE Evavi Endura FPP/PIM ICS BPLA JDE Master Change: User Administrator Telephony: IT Telephone Resource HW Allocation: IT Hardware Resource User Acceptance: Hiring Manager

27. User Modification Requests

28. User Modification Workflow Initiate: Originator (HR Rep/Vendor for UOC) Business Mgr Approval: Originator’s Approving Manager Controller Approvals for: JDE Evavi Endura FPP/PIM ICS BPLA JDE Master Change: User Administrator User Acceptance: Originator

30. User Remove Requests

31. User Remove Request Workflow Initiate: HR Rep/Vendor Master Change: User Administrator Archiving: IT Resource QA Review: IT QA Resource

33. Information Requests

34. Information Request Workflow

36. Data Center Access Requests

37. Data Center Access Workflow

39. Firewall Change Requests

40. Firewall Change Request Workflow

42. Password Reset Requests

43. Password Reset Workflow