Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
Stanley Alan Schneider
6107 Sterling Avenue, 816-806-0206
Raytown, MO 64133 schneiderstan@yahoo.com
https://www.linkedin.c...
Stanley Alan Schneider 816-806-0206 Page 2
Field Technical Manager, Dallas, TX (1994 – 2006)
 Managed 20 field technician...
Upcoming SlideShare
Loading in …5
×

Stanley Alan Schneider Resume

124 views

Published on

  • Be the first to comment

  • Be the first to like this

Stanley Alan Schneider Resume

  1. 1. Stanley Alan Schneider 6107 Sterling Avenue, 816-806-0206 Raytown, MO 64133 schneiderstan@yahoo.com https://www.linkedin.com/in/stan-schneider-93a31910 ___________________________________________________________________________ CAREER SUMMARY Extensive years in Service and Service Management in the Office Equipment industry, developing close relations with customers, sales, and service to ensure customer satisfaction. Demand and achieve excellence in consistently meeting business objectives and exceeding service and sales targets. Ability to handle multiple tasks as a team leader or team player, providing motivation and training while leading by example. Skilled in developing strong rapport with both staff members and clients through individual consultation, resulting in increased efficiency, cohesion and loyalty. Adept and experienced in problem solving and providing solutions. A perceptive self-starter who implements effective service programs and makes market adjustments throughout regional territory. PROFESSIONAL EXPERIENCE KONICA MINOLTA BUSINESS SOLUTIONS, INC. 1986 - 2015 Senior Branch Service Manager, Peoria, IL (2014 – 2016)  Developed nine technician team, covering half of Illinois, to work as a team to ensure customer satisfaction. Increased productivity from 76% to currently 99.8% YTD  Worked closely with customers and sales, to increase sales through information accuracy. Increased Net Profit from 27% in 2013 to 31% in 2014 to 36% in 2015 Market Area Service VP in training (2013 to 2014) Kansas City, MO; St. Louis, MO; Wichita KS; Peoria IL  Worked closely with current VP, 4 managers and 100 plus technicians to meet and exceed company productivity metrics. Increased St. Louis productivity from 81% to over 100% in one year.  Assisted sales and service management to improve sales service relationships to increase customer satisfaction. Market is currently in the top 4 in the country for all Metrics Senior Branch Service Manager, Kansas City, MO (2006- 2013)  Merged Branch Operations with Dealership to form successful operating branch. Managed 45 technicians and 2 managers.  Worked closely with sales, administration, and service to build cohesive team with change in most policies and procedures. Top Branch Technical Manager of North Central Region and Employee of the Year of the North Central Region in 2007
  2. 2. Stanley Alan Schneider 816-806-0206 Page 2 Field Technical Manager, Dallas, TX (1994 – 2006)  Managed 20 field technicians and six shop technicians in Dallas Fort Worth area from 1994 to 2003.  Worked through Konica and Minolta merger in 2003 to assist in restructuring service teams to achieve a cohesive unit.  Hired, trained and motivated an outstanding team of 23 field technicians and six shop technicians.  Managed budget and inventory control.  Conducted bi-weekly technical meetings for training updates and corporate priorities. EDUCATION Keller Graduate School of Management, Kansas City, MO Masters of Business Administration w/ Concentration in Project Management DeVry University, Dallas, TX Bachelors of Science - Technical Management, Cum Laude DeVry Institute of Technology, Kansas City, MO Diploma: Associates in Computer Technology AWARDS Top Branch Technical Manager of North Central Region 2007 Employee of the Year of the North Central Region 2007 Top Technician of Midwest Region 1987 and 1995

×