Stanley Alan Schneider
6107 Sterling Avenue, 816-806-0206
Raytown, MO 64133 email@example.com
Extensive years in Service and Service Management in the Office Equipment industry,
developing close relations with customers, sales, and service to ensure customer satisfaction.
Demand and achieve excellence in consistently meeting business objectives and exceeding
service and sales targets. Ability to handle multiple tasks as a team leader or team player,
providing motivation and training while leading by example. Skilled in developing strong
rapport with both staff members and clients through individual consultation, resulting in
increased efficiency, cohesion and loyalty. Adept and experienced in problem solving and
providing solutions. A perceptive self-starter who implements effective service programs
and makes market adjustments throughout regional territory.
KONICA MINOLTA BUSINESS SOLUTIONS, INC. 1986 - 2015
Senior Branch Service Manager, Peoria, IL (2014 – 2016)
Developed nine technician team, covering half of Illinois, to work as a team to ensure
customer satisfaction. Increased productivity from 76% to currently 99.8% YTD
Worked closely with customers and sales, to increase sales through information accuracy.
Increased Net Profit from 27% in 2013 to 31% in 2014 to 36% in 2015
Market Area Service VP in training (2013 to 2014)
Kansas City, MO; St. Louis, MO; Wichita KS; Peoria IL
Worked closely with current VP, 4 managers and 100 plus technicians to meet and
exceed company productivity metrics. Increased St. Louis productivity from 81% to over
100% in one year.
Assisted sales and service management to improve sales service relationships to increase
customer satisfaction. Market is currently in the top 4 in the country for all Metrics
Senior Branch Service Manager, Kansas City, MO (2006- 2013)
Merged Branch Operations with Dealership to form successful operating branch.
Managed 45 technicians and 2 managers.
Worked closely with sales, administration, and service to build cohesive team with
change in most policies and procedures. Top Branch Technical Manager of North Central
Region and Employee of the Year of the North Central Region in 2007
Stanley Alan Schneider 816-806-0206 Page 2
Field Technical Manager, Dallas, TX (1994 – 2006)
Managed 20 field technicians and six shop technicians in Dallas Fort Worth area from
1994 to 2003.
Worked through Konica and Minolta merger in 2003 to assist in restructuring service
teams to achieve a cohesive unit.
Hired, trained and motivated an outstanding team of 23 field technicians and six shop
Managed budget and inventory control.
Conducted bi-weekly technical meetings for training updates and corporate priorities.
Keller Graduate School of Management, Kansas City, MO
Masters of Business Administration w/ Concentration in Project Management
DeVry University, Dallas, TX
Bachelors of Science - Technical Management, Cum Laude
DeVry Institute of Technology, Kansas City, MO
Diploma: Associates in Computer Technology
Top Branch Technical Manager of North Central Region 2007
Employee of the Year of the North Central Region 2007
Top Technician of Midwest Region 1987 and 1995